Frimley Health NHS Foundation Trust

Outpatient Booking Officer

The closing date is 21 December 2025

Job summary

The post holder will be responsible for booking outpatient appointments for Frimley Park Hospital Urology, Vascular, Colorectal, Upper GI, Breast, and Oncology clinicians. They will have an active role in the implementation, as well as ongoing monitoring of both new and existing appointments systems.

The post holder will assist with meeting Trust targets. The post holder will be required to offer very high customer service skills for patients and both internal and external staff.

Main duties of the job

The main duties of the role will be:

Arranging appointments over the telephone with patients
Booking patient appointments from waiting lists
Rescheduling and cancelling appointments at short notice, when required
Liaising with clinical admin, consultants from multiple specialties and CNS teams
Attending MDT's as and when required

About us

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

Frimley Health Trust benefits on Vimeo

Date posted

12 December 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£26,240 to £27,928 a year per annum incl HCAS

Contract

Fixed term

Duration

12 months

Working pattern

Part-time

Reference number

151-ES78

Job locations

Frimley Park Hospital

Frimley

GU167UJ

Job description

Job responsibilities

For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.

Job description

Job responsibilities

For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.

Person Specification

Qualifications

Essential

GCSE English and Maths pass or equivalent
ECDL or equivalent

Desirable

NVQ Level 3 Administration or equivalent practical knowledge

Experience

Essential

Experience of working in a hospital or busy office environment.
Significant experience in difficult patient situations.
Customer care experience

Desirable

Call centre experience
Previous booking experience

Skills

Essential

Good communication skills both verbal and in writing
Excellent customer service skills and evidence of dealing with telephones and meeting targets
Exceptional interpersonal skills
Ability to multi task
Ability to escalate any issues as necessary
Logical thinker, able to reason, analyse situations effectively and deal with a multitude of queries

Desirable

Knowledge of current NHS issues relating to the Referral To Treatment targets waiting lists and the Trust Access Policy
Knowledge of medical terminology

Person Specification

Qualifications

Essential

GCSE English and Maths pass or equivalent
ECDL or equivalent

Desirable

NVQ Level 3 Administration or equivalent practical knowledge

Experience

Essential

Experience of working in a hospital or busy office environment.
Significant experience in difficult patient situations.
Customer care experience

Desirable

Call centre experience
Previous booking experience

Skills

Essential

Good communication skills both verbal and in writing
Excellent customer service skills and evidence of dealing with telephones and meeting targets
Exceptional interpersonal skills
Ability to multi task
Ability to escalate any issues as necessary
Logical thinker, able to reason, analyse situations effectively and deal with a multitude of queries

Desirable

Knowledge of current NHS issues relating to the Referral To Treatment targets waiting lists and the Trust Access Policy
Knowledge of medical terminology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Frimley Health NHS Foundation Trust

Address

Frimley Park Hospital

Frimley

GU167UJ

Employer's website

https://www.fhft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Frimley Health NHS Foundation Trust

Address

Frimley Park Hospital

Frimley

GU167UJ

Employer's website

https://www.fhft.nhs.uk/ (Opens in a new tab)