Frimley Health NHS Foundation Trust

Frailty Liaison Team Administrator

The closing date is 23 December 2025

Job summary

The Frailty Team at Frimley Park Hospital are seeking an organised, proactive, team player to join the Frailty Team as the administrator for 25 hours a week on a 12 month fixed term contract. This is a patient facing role to support in the daily administration tasks of the Same Day Emergency Care Department as well as data based in relation to data collection and analysis related to team performance.

The Frailty Liaison Team is commissioned to reflect the needs of the local community by providing a Same Day Emergency Care Service to assess the needs of patients presenting with frailty syndromes to the Emergency Department. Service aims include the assessment and coordination of care needs through a Comprehensive Geriatric Assessment and adoption of a co-produced approach with patients and service users.

The Integrated Frailty Liaison team, whilst operating from within the acute Trust, delivers a joined-up approach across the local Frimley Health and Care Integrated Care System (ICS), with the ambition to deliver high quality excellent care for people living with frailty.

Main duties of the job

To manage the administration of the Frailty Liaison Team and the services the team provide.
To support in the daily administration and flow of the Frailty Same Day Emergency Care (SDEC) Department, tasks include (but not limited to):
Becoming a super user in EPIC to support the team with any EPIC related queries.
Being a point of contact on the SDEC for any patients/visitors including answering phone and relaying any messages to the appropriate clinician.
Using EPIC to track patients onto the SDEC to support accurate patient location and data records.
To manage frailty team's records and databases.

About us

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

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Date posted

11 December 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£17,493 to £18,619 a year per annum incl HCAS

Contract

Fixed term

Duration

12 months

Working pattern

Part-time

Reference number

151-NM226

Job locations

Frimley Park Hospital

Portsmouth Road

Frimley

GU16 7UJ

Job description

Job responsibilities

To provide administrative support for the Consultant Nurse for Older People, Advanced Clinical Practitioners, Frailty Practitioners, in-reach GPs and the Consultant Geriatrician team.
To manage frailty teams records and databases including:
Developing, using and maintaining databases and spreadsheets containing patient details and outcomes.
Responsibility for ensuring accuracy of patient records, updating them with new or corrected information as required.
Sharing information/documentation with community partners as necessary, within data protection guidelines.
Producing and sending letters to GPs.
Follow-up phone calls to patients who have been discharged from hospital.
Use of EPIC to track patients, supporting the team with the admitting and discharging of patients from the SDEC to ensure accurate data.

For more information please see attached job description and person specification

Job description

Job responsibilities

To provide administrative support for the Consultant Nurse for Older People, Advanced Clinical Practitioners, Frailty Practitioners, in-reach GPs and the Consultant Geriatrician team.
To manage frailty teams records and databases including:
Developing, using and maintaining databases and spreadsheets containing patient details and outcomes.
Responsibility for ensuring accuracy of patient records, updating them with new or corrected information as required.
Sharing information/documentation with community partners as necessary, within data protection guidelines.
Producing and sending letters to GPs.
Follow-up phone calls to patients who have been discharged from hospital.
Use of EPIC to track patients, supporting the team with the admitting and discharging of patients from the SDEC to ensure accurate data.

For more information please see attached job description and person specification

Person Specification

Qualifications

Essential

GCSE level of qualification or equivalent

Experience

Essential

Comprehensive administrative experience
Experience of communicating with members of the public, face to face and on the telephone

Desirable

Experience working in a large, diverse organisation such as the NHS or other public sector organisation

Skills

Essential

Computer higher level skills e.g EXCEL, Outlook, PowerPoint, Publisher and Word
Excellent written and verbal communication skills including face to face email and telephone
Problem solving skills
Ability to prioritise large volumes of work and work to deadlines with minimal supervision
Ability to use own initiative

Desirable

Experience of using EPIC
Knowledge of healthcare terminology and abbreviations

Person Specification

Qualifications

Essential

GCSE level of qualification or equivalent

Experience

Essential

Comprehensive administrative experience
Experience of communicating with members of the public, face to face and on the telephone

Desirable

Experience working in a large, diverse organisation such as the NHS or other public sector organisation

Skills

Essential

Computer higher level skills e.g EXCEL, Outlook, PowerPoint, Publisher and Word
Excellent written and verbal communication skills including face to face email and telephone
Problem solving skills
Ability to prioritise large volumes of work and work to deadlines with minimal supervision
Ability to use own initiative

Desirable

Experience of using EPIC
Knowledge of healthcare terminology and abbreviations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Frimley Health NHS Foundation Trust

Address

Frimley Park Hospital

Portsmouth Road

Frimley

GU16 7UJ

Employer's website

https://www.fhft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Frimley Health NHS Foundation Trust

Address

Frimley Park Hospital

Portsmouth Road

Frimley

GU16 7UJ

Employer's website

https://www.fhft.nhs.uk/ (Opens in a new tab)