Frimley Health NHS Foundation Trust

Reception/Switchboard Operator

The closing date is 20 November 2025

Job summary

Join our welcoming front-of-house team at Farnham Community Hospital

Are you passionate about providing outstanding customer service and being the friendly face that patients and visitors first meet? We're looking for a professional, approachable, and reliable individual to join our Reception Team at Farnham Community Hospital.

As the first point of contact for patients, visitors, and staff, you'll play a key role in creating a warm and efficient front-of-house experience. You'll respond to enquiries in person and over the phone, assist with hospital directions and clinic information, and provide essential administrative support to keep our busy reception running smoothly.

You

Main duties of the job

Provide a professional and courteous welcome to all patients, visitors, and staff.
Answer internal and external telephone calls for Farnham, Frimley Park, and Wexham Park Hospitals, directing callers appropriately.
Maintain up-to-date reference information such as clinic schedules, hospital maps, and contact directories.
Support the switchboard team at Wexham Park Hospital by handling calls and paging requests.
Log taxi bookings for staff in line with Trust policy.
Assist with resolving queries and occasionally handling complaints in a calm and helpful manner.
Undertake ad hoc administrative duties as required.
Ensure reception cover 24/7, including weekends and bank holidays, working flexibly to support colleagues during annual leave or sickness

About us

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available. Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too. We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users. Frimley Health Trust benefits on Vimeo

Date posted

14 November 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,332 a year per annum incl HCAS

Contract

Permanent

Working pattern

Part-time

Reference number

151-LC401

Job locations

Farnham Community Hospital

Hale Road

Farnham, Hampshire

GU9 9QL

Job description

Job responsibilities

Please see job description and person specification for more information.

About you

Were looking for someone who:

Has strong communication and interpersonal skills.
Enjoys working in a people-focused role and delivering high standards of customer service.
Can stay calm and professional under pressure.
Is confident using IT systems and telephones.
Can work flexibly as part of a supportive team.

Previous experience in a reception, customer service, or hospital environment would be an advantage, but full training will be provided.

If youre a motivated, customer-focused individual looking to contribute to our welcoming and professional hospital environment, wed love to hear from you.

Please note sponsorship is not provided for this role.

Job description

Job responsibilities

Please see job description and person specification for more information.

About you

Were looking for someone who:

Has strong communication and interpersonal skills.
Enjoys working in a people-focused role and delivering high standards of customer service.
Can stay calm and professional under pressure.
Is confident using IT systems and telephones.
Can work flexibly as part of a supportive team.

Previous experience in a reception, customer service, or hospital environment would be an advantage, but full training will be provided.

If youre a motivated, customer-focused individual looking to contribute to our welcoming and professional hospital environment, wed love to hear from you.

Please note sponsorship is not provided for this role.

Person Specification

Education

Essential

GCSE education including English Language and Mathematics

Experience

Essential

Previous switchboard operator/receptionist/clerical/administration role
Must be a people person who is able to deal with the general public face to face
Effective administration and organisational skills.

Desirable

Customer care experience.

Skills and Knowledge

Essential

Must have excellent communication skills, with a telephone manner that is both courteous and polite.
Ability to use computer-based switchboard system.
Competent in use of basic Information Technology.

Desirable

Knowledge of hospital computer systems.

Special Requirements

Essential

Must be able to work a variety of shifts including weekends and bank holidays.

Person Specification

Education

Essential

GCSE education including English Language and Mathematics

Experience

Essential

Previous switchboard operator/receptionist/clerical/administration role
Must be a people person who is able to deal with the general public face to face
Effective administration and organisational skills.

Desirable

Customer care experience.

Skills and Knowledge

Essential

Must have excellent communication skills, with a telephone manner that is both courteous and polite.
Ability to use computer-based switchboard system.
Competent in use of basic Information Technology.

Desirable

Knowledge of hospital computer systems.

Special Requirements

Essential

Must be able to work a variety of shifts including weekends and bank holidays.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Frimley Health NHS Foundation Trust

Address

Farnham Community Hospital

Hale Road

Farnham, Hampshire

GU9 9QL

Employer's website

https://www.fhft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Frimley Health NHS Foundation Trust

Address

Farnham Community Hospital

Hale Road

Farnham, Hampshire

GU9 9QL

Employer's website

https://www.fhft.nhs.uk/ (Opens in a new tab)