Frimley Health NHS Foundation Trust

Radiology Receptionist

The closing date is 23 November 2025

Job summary

The post holder will provide essential administrative and clerical support to the Radiology Department, with responsibilities that involve direct interaction with patients. This role plays a key part in ensuring the smooth operation of weekend services by managing patient flow, maintaining accurate records, and handling data entry using the EPIC and ICE computer systems.

The position requires excellent communication skills, attention to detail, and a patient-focused approach. The working hours are Monday-Friday 8am until 4pm.

Main duties of the job

Provide an efficient and effective service to both patients and other staff
Maintain a customer care approach at all times.
Support the introduction of Government, Trust, and Departmental quality and business initiatives.
Actively encourage feedback as part of the departmental quality initiative
Maintain the high standards of the department by contributing towards individual and team objectives
Maintain good communication and relationships with a number of stakeholders including patients and other users of the service
Convey factual information to patients, including children re: examinations;
To input patient details accurately into Radiology Information System EPIC .
Deal with telephone enquiries from the public in a discreet manner with empathy and sensitivity.
Liaise with GP practices, hospital staff and other associated agencies internally and externally of the Trust in a polite and courteous manner taking action where appropriate and passing information promptly to the appropriate staff.
The staff member will work in our different departments to assist with gaps in the rota and as per operational need
The post holder must be able to travel to our satellite sites on an ad hoc basis to cover our reception areas where necessary

About us

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available. Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too. We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users. Frimley Health Trust benefits on Vimeo

Date posted

10 November 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,768 a year per annum incl HCAS

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

151-JLM553

Job locations

Wexham Park Hospital

Wexham Street

Slough

SL2 4HL

Job description

Job responsibilities

For further information regarding the detailed job description and main responsibilities, please refer to the attached job description and person specification documents.

Job description

Job responsibilities

For further information regarding the detailed job description and main responsibilities, please refer to the attached job description and person specification documents.

Person Specification

Experience

Essential

oPrevious reception duties
oCustomer care/dealing with the public face to face or by telephone

Skills & Knowledge

Essential

oFlexible - able to work on own initiative and within a team
oGood telephone manner
oAbility to work to deadlines. Able to work on own initiative and prioritise workload
oAbility to prioritise work and to adapt to changing circumstances.
oQuick thinking. Ability to respond to routine/special requests to distinguish those to be referred elsewhere.
oAbility to work without supervision

Desirable

oKnowledge of the Health Information Systems.

Qualifications

Essential

GCSE English and Maths pass or equivalent.

Desirable

NVQ in customer care or equivalent qualification

Person Specification

Experience

Essential

oPrevious reception duties
oCustomer care/dealing with the public face to face or by telephone

Skills & Knowledge

Essential

oFlexible - able to work on own initiative and within a team
oGood telephone manner
oAbility to work to deadlines. Able to work on own initiative and prioritise workload
oAbility to prioritise work and to adapt to changing circumstances.
oQuick thinking. Ability to respond to routine/special requests to distinguish those to be referred elsewhere.
oAbility to work without supervision

Desirable

oKnowledge of the Health Information Systems.

Qualifications

Essential

GCSE English and Maths pass or equivalent.

Desirable

NVQ in customer care or equivalent qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Frimley Health NHS Foundation Trust

Address

Wexham Park Hospital

Wexham Street

Slough

SL2 4HL

Employer's website

https://www.fhft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Frimley Health NHS Foundation Trust

Address

Wexham Park Hospital

Wexham Street

Slough

SL2 4HL

Employer's website

https://www.fhft.nhs.uk/ (Opens in a new tab)