Frimley Health NHS Foundation Trust

Outpatient Bookings Officer

The closing date is 28 October 2025

Job summary

Are you an organised, people-focused professional with a passion for delivering exceptional customer service? We're looking for a proactive and enthusiastic individual to join our team, supporting the smooth running of Audiology and ENT outpatient services across the Trust.

As a key member of our administrative team, you'll be responsible for booking and coordinating outpatient appointments across multiple sites, ensuring patients receive the best possible experience from their very first contact. You'll play an important role in implementing and maintaining efficient appointment systems, helping the Trust meet service targets and continually improve the quality of care we provide.

This is a great opportunity for someone who enjoys working in a fast-paced, patient-centred environment, where excellent communication, attention to detail, and teamwork are highly valued.

Main duties of the job

To ensure all phone calls are dealt with in a professional and timely manner adhering to the local targets set by the department and Trust.
To ensure all patients and visitors are treated with dignity, respect and empathy at all times.
To deal with patients in a polite and respectful manner complying with their requests where possible.
To support the Trust in delivering NHS targets.
To respond in a timely fashion to all administrative duties within the team.
To support the implementation of all new IT and patient administration systems.
Assist and be pro-active in all modernisation projects that concern the team and improve patient pathways.
To be multi-skilled in your working role and able to assist in all areas of the department as and when required.

About us

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

Frimley Health Trust benefits on Vimeo

Date posted

21 October 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£26,240 to £27,928 a year per annum incl HCAS

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

151-JLM550

Job locations

Greenwood Offices, Heatherwood Hospital

Brook Avenue

Ascot

SL5 7GB

Job description

Job responsibilities

For further information regarding the detailed job description and main responsibilities, please refer to the attached job description and person specification documents.

Job description

Job responsibilities

For further information regarding the detailed job description and main responsibilities, please refer to the attached job description and person specification documents.

Person Specification

Qualifications

Essential

GCSE English and Maths pass or equivalent.
ECDL or equivalent
NVQ Level 3 Administration or equivalent practical knowledge.

Experience

Essential

Experience of working in a hospital or busy office environment.
Significant experience in difficult patient situations
Customer care experience

Desirable

Call centre experience.
NHS experience.

Skills & Knowledge

Essential

Good communication skills both verbal and in writing
Demonstrate attention to detail and accuracy when completing tasks
Excellent customer service skills and evidence of dealing with telephones and meeting targets.
Time management skills.

Desirable

Good knowledge of NHS targets.
Knowledge of clinical and surgical procedures
Knowledge of medical terminology.

Person Specification

Qualifications

Essential

GCSE English and Maths pass or equivalent.
ECDL or equivalent
NVQ Level 3 Administration or equivalent practical knowledge.

Experience

Essential

Experience of working in a hospital or busy office environment.
Significant experience in difficult patient situations
Customer care experience

Desirable

Call centre experience.
NHS experience.

Skills & Knowledge

Essential

Good communication skills both verbal and in writing
Demonstrate attention to detail and accuracy when completing tasks
Excellent customer service skills and evidence of dealing with telephones and meeting targets.
Time management skills.

Desirable

Good knowledge of NHS targets.
Knowledge of clinical and surgical procedures
Knowledge of medical terminology.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Frimley Health NHS Foundation Trust

Address

Greenwood Offices, Heatherwood Hospital

Brook Avenue

Ascot

SL5 7GB

Employer's website

https://www.fhft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Frimley Health NHS Foundation Trust

Address

Greenwood Offices, Heatherwood Hospital

Brook Avenue

Ascot

SL5 7GB

Employer's website

https://www.fhft.nhs.uk/ (Opens in a new tab)