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Frimley Health NHS Foundation Trust

Elective Bookings Officer

The closing date is 30 September 2025

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Job summary

An exciting opportunity has arisen for an Elective Bookings Officer to join the Surgery Waiting List Bookings Team at Frimley Park Hospital. This role is based at Albany Park. The post holder will be responsible for a variety of tasks related to booking and rescheduling inpatient procedures. The successful candidate will be expected to work both independently and collaboratively within the team. This is a part-time position, working 22.5 hours per week, offered on a 12-month fixed-term contract (FTC).

Main duties of the job

The ideal candidate will possess: - good communication skills, handling both internal and external telephone calls- a flexible approach to work and the ability to work independently and as part of a team. An eye for detail in data collection and recording, and an awareness of local and national targets . This post is an excellent opportunity to develop skills working within the Elective bookings team in a band 3 job role.

About us

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available. Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too. We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users. Frimley Health Trust benefits on Vimeo

Details

Date posted

23 September 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£15,744 to £16,757 a year per annum including HCAS

Contract

Fixed term

Duration

12 months

Working pattern

Part-time

Reference number

151-JLM532

Job locations

Frimley Park Hospital

Portsmouth Road

Frimley

GU16 7UJ


Job description

Job responsibilities

To communicate with patients in an efficient and courteous manner to arrange, modify or cancel their inpatient procedures. Generating patient admission letters from the computer system and updating records accordingly. Ensuring all records and requests are dealt promptly and accurately filed and maintained. To adhere to the Trust Access Policy when patients do not keep appointments or wish to delay appointments or treatment. To ensure patients are booked within their targets dates unless the patient chooses to wait for their procedure.

Job description

Job responsibilities

To communicate with patients in an efficient and courteous manner to arrange, modify or cancel their inpatient procedures. Generating patient admission letters from the computer system and updating records accordingly. Ensuring all records and requests are dealt promptly and accurately filed and maintained. To adhere to the Trust Access Policy when patients do not keep appointments or wish to delay appointments or treatment. To ensure patients are booked within their targets dates unless the patient chooses to wait for their procedure.

Person Specification

Qualifications

Essential

  • GCSE English and Maths pass or equivalent
  • ECDL or equivalent

Desirable

  • NVQ Level 2 Administration or equivalent practical knowledge

Experience

Essential

  • Experience of working in a hospital or busy office environment.
  • Significant experience in difficult patient situations.
  • Minimum of 1 year customer care experience

Desirable

  • Call centre experience
  • NHS experience

Skills and Knowledge

Essential

  • Good communication skills both verbal and in writing
  • Demonstrate attention to detail and accuracy when completing tasks
  • Ability to work under pressure
  • Ability to work using own initiative
  • Excellent customer service skills and evidence of dealing with telephones and meeting targets

Desirable

  • Call centre experience
  • Good knowledge of NHS targets
  • Knowledge of clinical and surgical procedures
Person Specification

Qualifications

Essential

  • GCSE English and Maths pass or equivalent
  • ECDL or equivalent

Desirable

  • NVQ Level 2 Administration or equivalent practical knowledge

Experience

Essential

  • Experience of working in a hospital or busy office environment.
  • Significant experience in difficult patient situations.
  • Minimum of 1 year customer care experience

Desirable

  • Call centre experience
  • NHS experience

Skills and Knowledge

Essential

  • Good communication skills both verbal and in writing
  • Demonstrate attention to detail and accuracy when completing tasks
  • Ability to work under pressure
  • Ability to work using own initiative
  • Excellent customer service skills and evidence of dealing with telephones and meeting targets

Desirable

  • Call centre experience
  • Good knowledge of NHS targets
  • Knowledge of clinical and surgical procedures

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Frimley Health NHS Foundation Trust

Address

Frimley Park Hospital

Portsmouth Road

Frimley

GU16 7UJ


Employer's website

https://www.fhft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Frimley Health NHS Foundation Trust

Address

Frimley Park Hospital

Portsmouth Road

Frimley

GU16 7UJ


Employer's website

https://www.fhft.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Patient Pathway Co-ordinator

Joanna Hunt

joannahunt@nhs.net

03006134585

Details

Date posted

23 September 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£15,744 to £16,757 a year per annum including HCAS

Contract

Fixed term

Duration

12 months

Working pattern

Part-time

Reference number

151-JLM532

Job locations

Frimley Park Hospital

Portsmouth Road

Frimley

GU16 7UJ


Supporting documents

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