Frimley Health NHS Foundation Trust

Elective & Diagnostic Booking Officer - Endoscopy

The closing date is 30 September 2025

Job summary

Elective & Diagnostic Booking Officer (Endoscopy) - Wexham Park Hospital

An exciting opportunity has arisen within the Elective and Diagnostic team at Wexham Park Hospital. We are seeking an approachable, patient-focused individual who demonstrates our Trust values in their everyday work.

This is a fast-paced role that requires excellent organisational skills and the ability to manage multiple tasks effectively. Strong communication skills, attention to detail, and the ability to work under pressure to meet tight deadlines are essential. A proactive attitude, willingness to learn, and the ability to work collaboratively as part of a team are also key.

If you thrive in a role where you will liaise with patients, clinical staff, and colleagues, while using your initiative to deliver an outstanding service, then we would love to hear from you.

Main duties of the job

The post holder will be responsible for booking appointments across all Trust sites.

They will have an active role in the implementation, as well as ongoing monitoring of both new and existing appointments systems.

The post holder will assist with meeting Trust targets.

The post holder will be required to offer very high customer service skills for patients and both internal and external staff.

About us

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

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Date posted

23 September 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£26,240 to £27,928 a year per annum incl HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

151-KMU312

Job locations

Wexham Park Hospital

Wexham Street

Wexham

SL2 4HL

Job description

Job responsibilities

For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy

Job description

Job responsibilities

For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy

Person Specification

Qualifications

Essential

GCSE English and Maths pass or equivalent
ECDL or equivalent

Desirable

NVQ Level 2 Administration or equivalent practical knowledge

Experience

Essential

Experience of working in a hospital or busy office environment.
Significant experience in difficult patient situations.
Customer care experience

Desirable

Call centre experience
NHS experience

Skills and Knowledge

Essential

Good communication skills both verbal and in writing
Demonstrate attention to detail and accuracy when completing tasks
Ability to work under pressure
Ability to work using own initiative
Excellent customer service skills and evidence of dealing with telephones and meeting targets

Desirable

Call centre experience
Good knowledge of NHS targets
Knowledge of clinical and surgical procedures

Person Specification

Qualifications

Essential

GCSE English and Maths pass or equivalent
ECDL or equivalent

Desirable

NVQ Level 2 Administration or equivalent practical knowledge

Experience

Essential

Experience of working in a hospital or busy office environment.
Significant experience in difficult patient situations.
Customer care experience

Desirable

Call centre experience
NHS experience

Skills and Knowledge

Essential

Good communication skills both verbal and in writing
Demonstrate attention to detail and accuracy when completing tasks
Ability to work under pressure
Ability to work using own initiative
Excellent customer service skills and evidence of dealing with telephones and meeting targets

Desirable

Call centre experience
Good knowledge of NHS targets
Knowledge of clinical and surgical procedures

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Frimley Health NHS Foundation Trust

Address

Wexham Park Hospital

Wexham Street

Wexham

SL2 4HL

Employer's website

https://www.fhft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Frimley Health NHS Foundation Trust

Address

Wexham Park Hospital

Wexham Street

Wexham

SL2 4HL

Employer's website

https://www.fhft.nhs.uk/ (Opens in a new tab)