Job summary
Berkshire and Surrey Pathology Services (BSPS) is a joint venture between Ashford and St. Peter's Hospitals NHS Foundation Trust, Frimley Health NHS Foundation Trust, Royal Surrey County Hospital NHS Foundation Trust, Royal Berkshire NHS Foundation Trust, and Surrey and Sussex Healthcare NHS Trust delivering pathology services to both acute and primary care patients across the network area.
The role of Data Quality Coordinator is to ensure that administration tasks associated with Data Quality and the day to day running of a range of Pathology Applications are handled in an effective and efficient manner. Handling of queries with regards to Pathology Applications from both GPs and trust staff is vital in ensuring that Berkshire and Surrey Pathology Services maintain a close relationship with their users.
Main duties of the job
- This is a hands-on role and as part of the support service you will be required to answer queries via email, self service requests and by phone in a timely manner ensuring that all work requests are logged in accordance with current practice.
- Ensuring that minimum data sets for patient demographics are adhered to within the LIMS and ICE systems. With high attention to detail essential and that appropriate triage and resolution on first contact is the primary objective.
- You will be required to liaise with third party suppliers and contractors to ensure incidents are resolved within agreed SLAs for that system or service.
- Excellent organisational and communication skills are a vital part of this role as constant telephone and VDU usage is required to support end users and the team, so an ability to concentrate on demanding tasks and deal with issues supportively is essential.
About us
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
Frimley Health Trust benefits on Vimeo
Job description
Job responsibilities
-
The post holder will help with the administration tasks and support the use of Pathology IT applications. This will include out of hours cover and travel to other hospital sites.
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To work effectively with other members of the team to achieve team goals, developing and maintaining effective and professional working relationships with colleagues.
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To attend all mandatory training sessions.
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Participate in the training of Pathology users.
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Undertake training and study as necessary to ensure that a high level of personal professional knowledge and expertise is achieved and maintained.
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Always maintain the principles of patient confidentiality.
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Comply with all legislative obligations, including the Data Protection Act, the Health and Safety at Work Act, C.O.S.H.H and departmental policies.
-
Any other duties commensurate with the level of the post as determined by the Operational Manager Pathology Support Services.
Job description
Job responsibilities
-
The post holder will help with the administration tasks and support the use of Pathology IT applications. This will include out of hours cover and travel to other hospital sites.
-
To work effectively with other members of the team to achieve team goals, developing and maintaining effective and professional working relationships with colleagues.
-
To attend all mandatory training sessions.
-
Participate in the training of Pathology users.
-
Undertake training and study as necessary to ensure that a high level of personal professional knowledge and expertise is achieved and maintained.
-
Always maintain the principles of patient confidentiality.
-
Comply with all legislative obligations, including the Data Protection Act, the Health and Safety at Work Act, C.O.S.H.H and departmental policies.
-
Any other duties commensurate with the level of the post as determined by the Operational Manager Pathology Support Services.
Person Specification
Qualifications
Essential
- A Level (or equivalent)
- IT literate - Word, Excel, PowerPoint, and Outlook
Desirable
- ECDL or equivalent IT qualification
- Trained in the use of Service Desk Solutions
Experience
Essential
- Sound experience of working in a busy office environment.
- Working under pressure and with time constraints.
- Experienced in translating data into simple reports or information to present to nontechnical staff in a clear and understandable manner.
- Working unsupervised and using own initiative.
Desirable
- Experience of NHS or public sector environment
- NHS processes, policies, and protocols
- Experience of working in a user support environment
Skills & Knowledge
Essential
- Excellent telephony, verbal and written communication and interpersonal skills.
- Able to work effectively with a wide range of specialists, at all levels, across internal and external organisational barriers.
- Ability to analyse and record accurate information and prioritise work under pressure.
- To provide training in a clear and relatable manner.
- High attention to detail.
Desirable
- Knowledge of use of support pathology systems - WinPath and ICE
- Knowledge of EPR systems
- Experience of conducting audits.
Special Requirements
Essential
- Current driving licence or otherwise independently mobile.
- Able to work across all BSPS sites.
- Able to cover out of hours as required.
Person Specification
Qualifications
Essential
- A Level (or equivalent)
- IT literate - Word, Excel, PowerPoint, and Outlook
Desirable
- ECDL or equivalent IT qualification
- Trained in the use of Service Desk Solutions
Experience
Essential
- Sound experience of working in a busy office environment.
- Working under pressure and with time constraints.
- Experienced in translating data into simple reports or information to present to nontechnical staff in a clear and understandable manner.
- Working unsupervised and using own initiative.
Desirable
- Experience of NHS or public sector environment
- NHS processes, policies, and protocols
- Experience of working in a user support environment
Skills & Knowledge
Essential
- Excellent telephony, verbal and written communication and interpersonal skills.
- Able to work effectively with a wide range of specialists, at all levels, across internal and external organisational barriers.
- Ability to analyse and record accurate information and prioritise work under pressure.
- To provide training in a clear and relatable manner.
- High attention to detail.
Desirable
- Knowledge of use of support pathology systems - WinPath and ICE
- Knowledge of EPR systems
- Experience of conducting audits.
Special Requirements
Essential
- Current driving licence or otherwise independently mobile.
- Able to work across all BSPS sites.
- Able to cover out of hours as required.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
