Frimley Health NHS Foundation Trust

Ward Clerk

The closing date is 31 July 2025

Job summary

Wexham Park Critical Care is looking to appoint a Ward Clerk band 2 to join our Critical Care Team. We are seeking to appoint a motivated, dynamic and professional individual who wishes to be part of a supportive and friendly multidisciplinary team.

As a Ward Clerk, you'll be the first point of contact for patients, visitors, and staff within our busy and high-acuity ICU. You will be vital in ensuring the smooth coordination between healthcare staff, patients, and visitors.

The post requires full time hours, it is advertised as a fixed term for 12 months with possibility of renewal to permanent.

Main duties of the job

General clerical and administrative duties including any specialty specific requirements that are compatible with the duties and responsibilities of the post.

Point of contact for all visitors to the unit. To ensure that all patients, visitors, and staff are treated in a courteous, professional, and caring manner and receive prompt assistance when required.

Complete all administrative duties relevant for the position, including:

- Pre-admission administration responsibilities.

- Managing and dealing with all telephone enquiries.

- New patients and visitors including reception role screening intercom system.

- Reporting and following up estates matters for the department.

- Booking Porters, assisting with keeping the ward tidy and presentable, organise prompt removal extra beds, mattresses & equipment not required in ward.

- Assisting with patient and relative feedback.

To assist in maintaining a safe working environment at the ward clerk/nurses station, ensuring its organised and clutter free. Contributing to the overall positive presentation of the ward for patients and visitors and to highlight and report any risks within the environment to their line manager and or 'Shift In Charge'.

About us

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

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Date posted

25 July 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,723 a year per annum including HCAS

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

151-LC332

Job locations

Wexham Park Hospital

Wexham Street

Slough

SL2 4HL

Job description

Job responsibilities

For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.

Job description

Job responsibilities

For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.

Person Specification

Qualifications

Essential

High standard of English communicational skills (verbal and written) with GCSE or equivalent in Maths and English

Desirable

Excel and Word qualification or relevant transferable evidenced experience

Experience

Essential

Experience of clerical duties
High Standard of IT literacy/experience in computer use

Desirable

Previous Health Care experience.
Administrative/clerical experience
Previous front facing customer service experience
Previous experience of working as part of a team and on own initiative

Skills

Essential

Ability to work unsupervised at times and the ability to prioritise workloads under the guidance of line manager/Shift In Charge.
Ability to communicate effectively in English (Written and verbal) with the ability to communicate well at all levels, both face to face and by telephone.
To be able to handle sensitive/ confidential information

Desirable

Ability to be self-motivated and proactive.
Ability to work within a busy environment

Person Specification

Qualifications

Essential

High standard of English communicational skills (verbal and written) with GCSE or equivalent in Maths and English

Desirable

Excel and Word qualification or relevant transferable evidenced experience

Experience

Essential

Experience of clerical duties
High Standard of IT literacy/experience in computer use

Desirable

Previous Health Care experience.
Administrative/clerical experience
Previous front facing customer service experience
Previous experience of working as part of a team and on own initiative

Skills

Essential

Ability to work unsupervised at times and the ability to prioritise workloads under the guidance of line manager/Shift In Charge.
Ability to communicate effectively in English (Written and verbal) with the ability to communicate well at all levels, both face to face and by telephone.
To be able to handle sensitive/ confidential information

Desirable

Ability to be self-motivated and proactive.
Ability to work within a busy environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Frimley Health NHS Foundation Trust

Address

Wexham Park Hospital

Wexham Street

Slough

SL2 4HL

Employer's website

https://www.fhft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Frimley Health NHS Foundation Trust

Address

Wexham Park Hospital

Wexham Street

Slough

SL2 4HL

Employer's website

https://www.fhft.nhs.uk/ (Opens in a new tab)