Frimley Health NHS Foundation Trust

Outpatients Bookings Officer - General Medicine

The closing date is 29 July 2025

Job summary

Outpatient Appointments CoordinatorLocation: Wexham Park HospitalContract: 12-Month Fixed Term

We are seeking a dedicated and well-organised individual to join the Medicine Directorate as an Outpatient Appointments Coordinator. This key role involves managing and booking outpatient appointments across multiple Trust sites for a range of specialties, including Respiratory, Cardiology, Cardiac Rehabilitation, Stroke, Renal, and Haematology.

As the first point of contact for many patients, you will play a vital part in supporting clinical teams and ensuring the smooth running of outpatient services. Your responsibilities will include coordinating appointments to help meet Trust performance targets, while maintaining a high standard of service for patients and liaising professionally with internal and external stakeholders.

This is an ideal opportunity for someone with strong administrative and communication skills who thrives in a busy healthcare environment and is committed to contributing to the delivery of high-quality patient care.

Main duties of the job

The main duties of the role will be:

Arranging appointments over the telephone with patients
Booking patient appointments from waiting lists
Rescheduling and cancelling appointments at short notice, when required
Rescheduling of appointments due to annual leave/other commitments
Liaising with clinical admin

About us

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

Frimley Health Trust benefits on Vimeo

Date posted

22 July 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£26,240 to £27,928 a year per annum incl HCAS

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

151-KMU265-A

Job locations

Wexham Park Hospital

Wexham Street

Slough

SL2 4HL

Job description

Job responsibilities

For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.

Job description

Job responsibilities

For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.

Person Specification

Qualifications

Essential

GCSE english & Maths or equivalent
ECDL or equivalent

Desirable

NVQ level 2 administration or equivalent practical knowledge

Experience

Essential

Experience of working in a hospital or busy office environment
Significant experience in difficult patient situations.
Some customer care experience

Desirable

NHS experience
Call centre experience

Skills & Knowledge

Essential

Good communication skills both verbal and in writing
Demonstrate attention to detail and accuracy when completing tasks
Excellent IT/microsoft office skills
Excellent customer service skills and evidence of dealing with telephones and meeting targets.
Logical thinker, able to reason, analyse situations effectively and deal with a multitude of queries
Ability to prioritise workload

Desirable

Good knowledge of NHS targets
Knowledge of clinical and surgical procedures

Person Specification

Qualifications

Essential

GCSE english & Maths or equivalent
ECDL or equivalent

Desirable

NVQ level 2 administration or equivalent practical knowledge

Experience

Essential

Experience of working in a hospital or busy office environment
Significant experience in difficult patient situations.
Some customer care experience

Desirable

NHS experience
Call centre experience

Skills & Knowledge

Essential

Good communication skills both verbal and in writing
Demonstrate attention to detail and accuracy when completing tasks
Excellent IT/microsoft office skills
Excellent customer service skills and evidence of dealing with telephones and meeting targets.
Logical thinker, able to reason, analyse situations effectively and deal with a multitude of queries
Ability to prioritise workload

Desirable

Good knowledge of NHS targets
Knowledge of clinical and surgical procedures

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Frimley Health NHS Foundation Trust

Address

Wexham Park Hospital

Wexham Street

Slough

SL2 4HL

Employer's website

https://www.fhft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Frimley Health NHS Foundation Trust

Address

Wexham Park Hospital

Wexham Street

Slough

SL2 4HL

Employer's website

https://www.fhft.nhs.uk/ (Opens in a new tab)