Job summary
The post holder will play a key role in delivering high-quality administrative support to the Ear, Nose & Throat (ENT) and Oral & Maxillofacial Surgery (OMFS) team. This role is vital in ensuring smooth day-to-day operations within the department, contributing to effective patient care by maintaining accurate records, managing communication channels, and coordinating key aspects of the patient pathway.
Working closely with the Clinical Admin Team Leads and the Patient Pathway Co-ordinator, the successful candidate will be expected to demonstrate excellent customer service skills, attention to detail, and the ability to work efficiently in a fast-paced healthcare environment.
Main duties of the job
To provide an administrative service to the Department.
To work closely with the Clinical Admin Leads and patient Pathway Coordinator to set daily priorities and targets.
To answer incoming calls to the department
To book appointments for patients
About us
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
Frimley Health Trust benefits on Vimeo
Job description
Job responsibilities
To plan and organise own work schedule with the use of appropriate planning aids, demonstrating good time management and ensure anticipated difficulties in meeting deadlines are promptly reported.
To obtain and organise information in support of own work activities, maintain confidentiality in accordance with organisation procedures.
To answer queries in a timely and professional manner.
To ensure that secure systems are in place for the storage of all resources including computerised information.
To assist with booking appointments
To ensure all phone calls are dealt with in a professional and timely manner adhering to the local targets set by the department and Trust
To operate the various EPIC and other IT systems to fulfil the role/department requirements.
Job description
Job responsibilities
To plan and organise own work schedule with the use of appropriate planning aids, demonstrating good time management and ensure anticipated difficulties in meeting deadlines are promptly reported.
To obtain and organise information in support of own work activities, maintain confidentiality in accordance with organisation procedures.
To answer queries in a timely and professional manner.
To ensure that secure systems are in place for the storage of all resources including computerised information.
To assist with booking appointments
To ensure all phone calls are dealt with in a professional and timely manner adhering to the local targets set by the department and Trust
To operate the various EPIC and other IT systems to fulfil the role/department requirements.
Person Specification
Qualifications
Essential
- Good education to GCSE standard or equivalent experience.
- ECDL or equivalent.
- MS Word for Windows.
- NVQ Level 3 Administration or equivalent practical knowledge.
Experience
Essential
- Experience of taking and recording meeting minutes.
- Experience of working within a team environment
Desirable
- Working in the NHS in a hospital/private practice/GP setting.
- Provide general non-clinical advice.
Skills & Knowledge
Essential
- Logical reasoning i.e. providing/receiving routine/sensitive information requiring tact
- Ability to communicate clearly
- Ability to follow clear instructions and feedback to senior staff
- Ability to work with minimal supervision
- Ability to prioritise workload
Desirable
- Understanding of medical terminology
- Knowledge of NHS targets
Skills & Knowledge
Essential
- Logical reasoning i.e. providing/receiving routine/sensitive information requiring tact
- Ability to communicate clearly
- Ability to follow clear instructions and feedback to senior staff
- Ability to work with minimal supervision
- Ability to prioritise workload
Desirable
- Understanding of medical terminology
- Knowledge of NHS targets
Person Specification
Qualifications
Essential
- Good education to GCSE standard or equivalent experience.
- ECDL or equivalent.
- MS Word for Windows.
- NVQ Level 3 Administration or equivalent practical knowledge.
Experience
Essential
- Experience of taking and recording meeting minutes.
- Experience of working within a team environment
Desirable
- Working in the NHS in a hospital/private practice/GP setting.
- Provide general non-clinical advice.
Skills & Knowledge
Essential
- Logical reasoning i.e. providing/receiving routine/sensitive information requiring tact
- Ability to communicate clearly
- Ability to follow clear instructions and feedback to senior staff
- Ability to work with minimal supervision
- Ability to prioritise workload
Desirable
- Understanding of medical terminology
- Knowledge of NHS targets
Skills & Knowledge
Essential
- Logical reasoning i.e. providing/receiving routine/sensitive information requiring tact
- Ability to communicate clearly
- Ability to follow clear instructions and feedback to senior staff
- Ability to work with minimal supervision
- Ability to prioritise workload
Desirable
- Understanding of medical terminology
- Knowledge of NHS targets
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
