Job summary
We are seeking an experienced and proactive Clinical Site Manager to play a pivotal role in the operational and clinical management of our hospital site. This is a key leadership position responsible for ensuring the safe and appropriate placement of emergency and elective patients, in close collaboration with the medical teams and Senior Nursing staff.
As Clinical Site Manager, you will oversee the day-to-day running of inpatient flow and site services on a 24/7 basis. You will work closely with the Emergency Department to ensure patient access targets are met and that patients are placed or diverted to the most suitable healthcare setting.
You will be a vital member of the Hospital at Night team, providing visible clinical leadership and operational support across all wards and departments. Out of hours, you will act as the senior point of contact for the hospital, reporting to the on-call manager in line with established escalation protocols.
Main duties of the job
- To plan and manage the utilisation of inpatient beds providing an efficient and effective service for both emergency and elective admissions.
- You will take a lead role in ensuring admissions pathways for emergency and elective patients are optimised.
- You will work across organisational and departmental boundaries to identify and implement solutions to bottlenecks in patient admissions.
- You will play a key role in enabling the Trust to achieve national performance targets for emergency and elective access.
- You will play a key role in developing and monitoring local performance targets to measure the effectiveness of the Patient Access Department.
- You will act as a trouble shooter during the patient pathway to assist the clinical areas to improve the patient experience.
- Work with the hospital teams to ensure access and capacity processes are effective, timely and improve patient experiences.
- Manage the day to day and out of hours operational running of the site.
About us
Frimley Health NHS Foundation Trust provides NHS hospital servicesforaround 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.
As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.
We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.
Our threecore values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other,Committed to Excellence,WorkingTogether and Facing the Future.
We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical and nursing personnelworkingalongside the hospital's NHS staff providing care to patients in all specialties
Job description
Job responsibilities
- To be responsible for ensuring that the National Guidelines for patient stays in A&E department are met.
- To oversee the patient pathway identifying areas of delay. To take ownership and explore these events so that clinical care can be expedited on a timely basis.
- To record and reflect on any such events that have prevented a timely flow of patients and facilitate improvements in processes by leading on further work with the appropriate members of staff with the support of your manager.
- To develop any guidelines/protocols that this post identifies as being essential to improving the patient pathway following consultation with your manager.
- Liaise with directorates and specialties about the management of their beds, resolving any conflicting priorities or escalating to the AD for Site.
- To use the Bed Management Escalation Policy and cancellation Guidelines to ensure that an appropriate balance is achieved between emergency and elective patient placement.
- To liaise with other staff to ensure a smooth transfer process for incoming patients.
- Operational running of the site including resolving staffing issues, mental health, internal incidents, infection control, emergency response and acting as bronze command.
Job description
Job responsibilities
- To be responsible for ensuring that the National Guidelines for patient stays in A&E department are met.
- To oversee the patient pathway identifying areas of delay. To take ownership and explore these events so that clinical care can be expedited on a timely basis.
- To record and reflect on any such events that have prevented a timely flow of patients and facilitate improvements in processes by leading on further work with the appropriate members of staff with the support of your manager.
- To develop any guidelines/protocols that this post identifies as being essential to improving the patient pathway following consultation with your manager.
- Liaise with directorates and specialties about the management of their beds, resolving any conflicting priorities or escalating to the AD for Site.
- To use the Bed Management Escalation Policy and cancellation Guidelines to ensure that an appropriate balance is achieved between emergency and elective patient placement.
- To liaise with other staff to ensure a smooth transfer process for incoming patients.
- Operational running of the site including resolving staffing issues, mental health, internal incidents, infection control, emergency response and acting as bronze command.
Person Specification
Qualifications
Essential
- Current active NMC registration
- Registered Health care professional with previous experience
Desirable
- RGN Educated to Diploma / Degree level
Knowledge and skills
Essential
- Evidence of continuing professional development qualifications e.g., ILS, mentorship
- Experience that demonstrates effective management of complex clinical environments and situations
- Knowledge of current NHS and professional issues
Desirable
- Previous experience of managing patient flow across an acute Trust
Experience
Essential
- Demonstrate experiences within leading and managing team members.
- Excellent interpersonal skills (good written and verbal skills)
- Excellent IT Skills
Desirable
- Previous site management experience
- Experience of using electronic bed management system
Person Specification
Qualifications
Essential
- Current active NMC registration
- Registered Health care professional with previous experience
Desirable
- RGN Educated to Diploma / Degree level
Knowledge and skills
Essential
- Evidence of continuing professional development qualifications e.g., ILS, mentorship
- Experience that demonstrates effective management of complex clinical environments and situations
- Knowledge of current NHS and professional issues
Desirable
- Previous experience of managing patient flow across an acute Trust
Experience
Essential
- Demonstrate experiences within leading and managing team members.
- Excellent interpersonal skills (good written and verbal skills)
- Excellent IT Skills
Desirable
- Previous site management experience
- Experience of using electronic bed management system
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
