Job summary
The Parkside Private dept are looking for an experienced administrator to join their team based at Wexham Park Hospital.
The days/hours required: Mon 9:30am - 5pm & Wed/Fri 10:30am - 5pm
You will join a small team, supporting our private IN and Outpatient services.
Main duties of the job
Book private pt appts, uploading referrals, transcribing orders.
Taking prior payments and obtaining pre-authorisations.
Processing internal Inpatients from NHS to Private.
Ensuring all Inpatients have extended stays cover via insurers/further payment
About us
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
Frimley Health Trust benefits on Vimeo
Job description
Job responsibilities
KEY TASKS & Responsibilities:
- To provide an efficient Bookings administration service for patients, consultants.
- To receive Private Patient Bookings via email and process via internal systems
- To produce admission letters and reports using IT and keyboard skills
- To be responsible for the booking of private outpatient appointments.
- To be responsible for taking payments for admissions and appointments
- Inform patients of admission/pre-assessment, appointment dates via telephone
- Collating non-complex Treatment Packages for Self- funding patients
- Liaise with ward staff to organise maximum and efficient use of bed capacity
- To effectively manage the private CT & MRI appt diaries.
- To maintain accurate records on EPIC and Compucare and all other internal NHS/private patient system.
- To collate and accurately enter and record operating theatre scheduling information on the theatre management system.
- To be responsible for ensuring patient confidentiality and security of data in accordance with organisational requirements and the Data Protection Act.
- To establish the insurance details of each patient at the time of booking and ascertain pre-authorisation from insurance companies, as required
- Obtain Medical Reports for insurance companies to confirm pre-authorisation
- To deal with general enquiries, maintaining high standards of customer care and communication, meeting the required customer care initiatives set by the Trust
- To carry out general office duties, including
o To plan and organise own load schedule with the use of appropriate planning aids, demonstrating good time management and an ability to cope with the unexpected.
o To obtain and organise information in support of own work activities, maintaining confidentiality in accordance with organisational procedures.
o To maintain the high standards of the department by contributing towards individual and team objectives.
Insurance
- To collate information for pre-authorisation from the insurance companies for both In and Outpatients. Liaising directly with the insurance to obtain adequate authorisation.
Job description
Job responsibilities
KEY TASKS & Responsibilities:
- To provide an efficient Bookings administration service for patients, consultants.
- To receive Private Patient Bookings via email and process via internal systems
- To produce admission letters and reports using IT and keyboard skills
- To be responsible for the booking of private outpatient appointments.
- To be responsible for taking payments for admissions and appointments
- Inform patients of admission/pre-assessment, appointment dates via telephone
- Collating non-complex Treatment Packages for Self- funding patients
- Liaise with ward staff to organise maximum and efficient use of bed capacity
- To effectively manage the private CT & MRI appt diaries.
- To maintain accurate records on EPIC and Compucare and all other internal NHS/private patient system.
- To collate and accurately enter and record operating theatre scheduling information on the theatre management system.
- To be responsible for ensuring patient confidentiality and security of data in accordance with organisational requirements and the Data Protection Act.
- To establish the insurance details of each patient at the time of booking and ascertain pre-authorisation from insurance companies, as required
- Obtain Medical Reports for insurance companies to confirm pre-authorisation
- To deal with general enquiries, maintaining high standards of customer care and communication, meeting the required customer care initiatives set by the Trust
- To carry out general office duties, including
o To plan and organise own load schedule with the use of appropriate planning aids, demonstrating good time management and an ability to cope with the unexpected.
o To obtain and organise information in support of own work activities, maintaining confidentiality in accordance with organisational procedures.
o To maintain the high standards of the department by contributing towards individual and team objectives.
Insurance
- To collate information for pre-authorisation from the insurance companies for both In and Outpatients. Liaising directly with the insurance to obtain adequate authorisation.
Person Specification
Qualifications
Essential
- Good level of education - Pass in Maths & English
Desirable
- NVQ Admin or relevant experience
Experience
Essential
- Administration/customer service experience
Desirable
- Administration/customer service experience within a healthcare setting
Skills & Knowledge
Essential
- Experience with working in an admin team setting
Desirable
- Knowledge of EPIC and Compucare 8 systems
Person Specification
Qualifications
Essential
- Good level of education - Pass in Maths & English
Desirable
- NVQ Admin or relevant experience
Experience
Essential
- Administration/customer service experience
Desirable
- Administration/customer service experience within a healthcare setting
Skills & Knowledge
Essential
- Experience with working in an admin team setting
Desirable
- Knowledge of EPIC and Compucare 8 systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
