Job summary
An exciting opportunity has arisen in the medicine directorate for an Elective and Diagnostic booking Officer to be based at Wexham Park Hospital.
This is a 12 month fixed term appointment.
We are looking for an approachable and patient focused team player who is naturally suited to uphold our trust values in the workplace.
The role can be extremely busy so excellent organisational skills and the ability to multi-task is paramount. Outstanding communication skills, the ability to meet tight deadlines, a willingness to learn and work effectively as part of a team are a must.
Main duties of the job
The post holder will be responsible for booking appointments across all Trust sites.
They will have an active role in the implementation, as well as ongoing monitoring of both new and existing appointments systems.
The post holder will assist with meeting Trust targets.
The post holder will be required to offer very high customer service skills for patients and both internal and external staff.
About us
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
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Job description
Job responsibilities
For a full list of responsibilities and tasks associated with this role, please refer to the Job Description and Person Specification attached to this vacancy.
Some of the key tasks will include:
- To ensure all phone calls are dealt with in a professional and timely manner adheringto the local targets set by the department and Trust.
- To ensure all patients and visitors are treated with dignity, respect and empathy at alltimes.
- To deal with patients in a polite and respectful manner complying with their requestswhere possible.
- To respond in a timely fashion to all administrative duties within the team.
Job description
Job responsibilities
For a full list of responsibilities and tasks associated with this role, please refer to the Job Description and Person Specification attached to this vacancy.
Some of the key tasks will include:
- To ensure all phone calls are dealt with in a professional and timely manner adheringto the local targets set by the department and Trust.
- To ensure all patients and visitors are treated with dignity, respect and empathy at alltimes.
- To deal with patients in a polite and respectful manner complying with their requestswhere possible.
- To respond in a timely fashion to all administrative duties within the team.
Person Specification
Qualifications
Essential
- GCSE English and Maths pass or equivalent
- ECDL or equivalent
Desirable
- NVQ Level 2 Administration or equivalent practical knowledge
Experience
Essential
- Experience of working in a hospital or busy office environment.
- Significant experience in difficult patient situations.
- Some customer care experience
Desirable
- Call centre experience
- NHS experience
Skills and Knowledge
Essential
- Good communication skills both verbal and in writing
- Demonstrate attention to detail and accuracy when completing tasks
- Ability to work under pressure
- Ability to work using own initiative
- Excellent customer service skills and evidence of dealing with telephones and meeting targets
- Ability to act on own initiative, assessing problems and queries and understanding which can be resolved and which can be passed on
Desirable
- Good knowledge of NHS targets
- Knowledge of clinical and surgical procedures
Person Specification
Qualifications
Essential
- GCSE English and Maths pass or equivalent
- ECDL or equivalent
Desirable
- NVQ Level 2 Administration or equivalent practical knowledge
Experience
Essential
- Experience of working in a hospital or busy office environment.
- Significant experience in difficult patient situations.
- Some customer care experience
Desirable
- Call centre experience
- NHS experience
Skills and Knowledge
Essential
- Good communication skills both verbal and in writing
- Demonstrate attention to detail and accuracy when completing tasks
- Ability to work under pressure
- Ability to work using own initiative
- Excellent customer service skills and evidence of dealing with telephones and meeting targets
- Ability to act on own initiative, assessing problems and queries and understanding which can be resolved and which can be passed on
Desirable
- Good knowledge of NHS targets
- Knowledge of clinical and surgical procedures
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
