Job summary
Treetops is a 22 bedded ward, for planned elective orthopaedic surgery in Heatherwood Hospital. We are a team of approximately 55 staff members from trained nurses to housekeepers who work together to ensure an excellent patient experience.
We are looking to recruit an enthusiastic and self-aware individual who is adaptable and team focused to be a ward administrator to join our team.
As an integral member of the unit to provide support to the Managers of the areas / Senior Sisters / Senior Charge Nurses / Teams
To provide a wide range of duties always ensuring an efficient service to the department as per GIRFT recommendations and standards,
Main duties of the job
- General administrative duties including any speciality specific requirements that are compatible with the duties and responsibilities of the post.
- Pre op phone calls - compliance with GIRFT requirements. and update the patients records.
- Troubleshoot any day-to-day issues within the team / service e.g. leasing with IT providers.
- Supporting area with detailed plan off the staggering process and updating the TCI spreadsheet on Teams
- LOS (length of stay) Data collection and analysis support.
- DPOP inbox (digital post op pathway) monitoring and escalation support.
- Collection of data as needed / required for service needs
- Disseminate service information to staff across the relevant team/designated area as requested using various means of communication: telephone, letter, e-mail, face to face meetings.
- Support Nurse in Charge / Senior Sister / Senior Charge Nurse with Frimley Excellence Board Project
- Point of contact for all visitors to the unit.
- Ensure EPIC is maintained and up to date relevant to the Ward Admin role.
- Complete all administrative duties relevant for the position, please see full job description.
About us
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
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Job description
Job responsibilities
Please read the Full Job Description and Specification.
- To provide support to the nursing and medical staff as required including booking transport and assisting with administrative organisation of the transfer/discharge and flow of patients within and outside of the trust.
- As required cross cover for sickness/leave of neighbouring wards or within the directorate.
- To process patient documentation and liaise with ward staff to resolve any problems.
- To work in a complex multi professional environment and under the guidance of line manager and/or Shift in Charge to manage, prioritise and change workload as required.
- To work alongside Nurse in Charge, helping with flow of the department. Including discharge i.e., prints discharge papers for patients/relatives (carer)
- Liaise with other departments for example, Clinical admin, pharmacy, medical records (daily basis) and support other departments in the build as needed ( rotation to other areas as required)
Job description
Job responsibilities
Please read the Full Job Description and Specification.
- To provide support to the nursing and medical staff as required including booking transport and assisting with administrative organisation of the transfer/discharge and flow of patients within and outside of the trust.
- As required cross cover for sickness/leave of neighbouring wards or within the directorate.
- To process patient documentation and liaise with ward staff to resolve any problems.
- To work in a complex multi professional environment and under the guidance of line manager and/or Shift in Charge to manage, prioritise and change workload as required.
- To work alongside Nurse in Charge, helping with flow of the department. Including discharge i.e., prints discharge papers for patients/relatives (carer)
- Liaise with other departments for example, Clinical admin, pharmacy, medical records (daily basis) and support other departments in the build as needed ( rotation to other areas as required)
Person Specification
Qualifications
Essential
- High standards of English Communication skills verbal & written GCSE or equivalent
Desirable
- Excel and word qualification or relevant
Experience
Essential
- Experience of clerical duties
- High standards of IT / Computer experience
Desirable
- Previous Healthcare Experience/ Hospital setting
- Administrative/Clerical experience
- Previous front facing Customer Service experience
Skills & Knowledge
Essential
- Ability to work unsupervised at times/ Prioritise workloads under guidance
- Organisational Skills
- Ability to communicate effectively at all levels
- Manage sensitive/ confidential information according to Trust policy
Desirable
- Work flexible hours
- Work well with small team
Special Requirements
Essential
- Support Clinical staff with patient and carers needs (non- clinical)
- Ability to work within a busy environment
- Flexibility to support other specialities/ ward if required
- Ability to be self - motivated and proactive
- Excellent time keeping
- Enthusiastic and self - aware, reliable, adaptable and dependable and Team focussed.
Person Specification
Qualifications
Essential
- High standards of English Communication skills verbal & written GCSE or equivalent
Desirable
- Excel and word qualification or relevant
Experience
Essential
- Experience of clerical duties
- High standards of IT / Computer experience
Desirable
- Previous Healthcare Experience/ Hospital setting
- Administrative/Clerical experience
- Previous front facing Customer Service experience
Skills & Knowledge
Essential
- Ability to work unsupervised at times/ Prioritise workloads under guidance
- Organisational Skills
- Ability to communicate effectively at all levels
- Manage sensitive/ confidential information according to Trust policy
Desirable
- Work flexible hours
- Work well with small team
Special Requirements
Essential
- Support Clinical staff with patient and carers needs (non- clinical)
- Ability to work within a busy environment
- Flexibility to support other specialities/ ward if required
- Ability to be self - motivated and proactive
- Excellent time keeping
- Enthusiastic and self - aware, reliable, adaptable and dependable and Team focussed.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
