Frimley Health NHS Foundation Trust

Radiology Receptionist

The closing date is 15 June 2025

Job summary

The post holder will provide essential administrative and clerical support to the Radiology Department, with responsibilities that involve direct interaction with patients. This role plays a key part in ensuring the smooth operation of weekend services by managing patient flow, maintaining accurate records, and handling data entry using the EPIC and ICE computer systems.

The position requires excellent communication skills, attention to detail, and a patient-focused approach. The working hours are Saturdays and Sundays, from 8:00 AM to 8:00 PM.

Main duties of the job

Provide an efficient and effective service to both patients and other staff
Maintain a customer care approach at all times.
Support the introduction of Government, Trust, and Departmental quality and business initiatives.
Actively encourage feedback as part of the departmental quality initiative
Maintain the high standards of the department by contributing towards individual and team objectives
Maintain good communication and relationships with a number of stakeholders including patients and other users of the service
Convey factual information to patients, including children re: examinations;
To input patient details accurately into Radiology Information System EPIC .
Deal with telephone enquiries from the public in a discreet manner with empathy and sensitivity.
Liaise with GP practices, hospital staff and other associated agencies internally and externally of the Trust in a polite and courteous manner taking action where appropriate and passing information promptly to the appropriate staff.

About us

Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.

We brought together Heatherwood and Wexham Park Hospitals NHS Foundation Trust and Frimley Park Hospital NHS Foundation Trust to create Frimley Health NHS Foundation Trust on 1 October 2014.

As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.

We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.

Our threecore values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other,Committed to Excellence, Working Together and Facing the Future.

Date posted

06 June 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£15,595 a year per annum INCL HCAS

Contract

Fixed term

Duration

6 months

Working pattern

Part-time

Reference number

151-JLM485

Job locations

Heatherwood Hospital

Brook Avenue

Ascot

SL5 7GB

Job description

Job responsibilities

Participate in departmental meetings.
Attend training as and when required
Act as mentor and trainer for new staff and support induction programme
Participate in annual appraisal system
Be the face of our department by being the first point of contact for patients coming in to use our services.

Please see Job Description and Person Specification for further information

Job description

Job responsibilities

Participate in departmental meetings.
Attend training as and when required
Act as mentor and trainer for new staff and support induction programme
Participate in annual appraisal system
Be the face of our department by being the first point of contact for patients coming in to use our services.

Please see Job Description and Person Specification for further information

Person Specification

Experience

Essential

oPrevious reception duties
oCustomer care/dealing with the public face to face or by telephone

Desirable

oKnowledge of the Health Information Systems

Skills & Knowledge

Essential

oFlexible - able to work on own initiative and within a team
oGood telephone manner
oAbility to work to deadlines. Able to work on own initiative and prioritise workload
oAbility to prioritise work and to adapt to changing circumstances.
oQuick thinking. Ability to respond to routine/special requests to distinguish those to be referred elsewhere.
oAbility to work without supervision

Qualifications

Essential

GCSE English and Maths pass or equivalent.

Desirable

NVQ in customer care or equivalent qualification

Person Specification

Experience

Essential

oPrevious reception duties
oCustomer care/dealing with the public face to face or by telephone

Desirable

oKnowledge of the Health Information Systems

Skills & Knowledge

Essential

oFlexible - able to work on own initiative and within a team
oGood telephone manner
oAbility to work to deadlines. Able to work on own initiative and prioritise workload
oAbility to prioritise work and to adapt to changing circumstances.
oQuick thinking. Ability to respond to routine/special requests to distinguish those to be referred elsewhere.
oAbility to work without supervision

Qualifications

Essential

GCSE English and Maths pass or equivalent.

Desirable

NVQ in customer care or equivalent qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Frimley Health NHS Foundation Trust

Address

Heatherwood Hospital

Brook Avenue

Ascot

SL5 7GB

Employer's website

https://www.fhft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Frimley Health NHS Foundation Trust

Address

Heatherwood Hospital

Brook Avenue

Ascot

SL5 7GB

Employer's website

https://www.fhft.nhs.uk/ (Opens in a new tab)