Ward Clerk - Ward 2 SEU / SDEC

Job summary

Our very busy department Ward 2 SEU and SDEC, provides high standard surgical and urology emergency treatment and you could be the welcoming face of our department.

You must be committed to excellence with a friendly, positive attitude, and be an active team member. The post holder will be level headed, able to remain calm under pressure, and be able to work on their own initiative with minimum supervision.

They will be required to work occasional additional hours to cover colleagues' holiday and sickness, and to attend the required training for the post. Duties include reception, telephone work, filing, scanning, notes gathering and dealing face to face with patients and relatives and any other tasks requested.

Previous experience of working with the public is essential. You should have good PC skills, however full training on the hospital computer system will be provided.

We are looking for someone who is able to work flexible with main focus on Saturday and Sunday 08:00-16:00 and time to time holiday and sickness cover Monday - Friday (necessary details will be provided during the interview).

Main duties of the job

• Provide a reception service - handling initial enquiries, gathering basic information and taking initial action, within defined protocols, to assist in resolving any queries.
• Keep staff informed of admissions and discharges, and ensure queries from other members of staff and members of the public are dealt with appropriately, either in person or on the telephone.
• Answer calls in a polite manner, ensuring all relevant messages are relayed to the appropriate team
• Greet all visitors to the ward in a helpful and polite manner
• Maintain accurate admission, transfer and discharge information on EPIC system.
• Assist to improve patient experience questionnaire compliance.
• Enter patient details as required into the EPIC system
• Ordering supplies, ensuring there is adequate resources and reporting faulty equipment as per trust policy.

About us

Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.

As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.

We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.

Our threecore values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other,Committed to Excellence, Working Together and Facing the Future.

We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical, and nursing personnel working alongside the hospital's NHS staff providing care to patients in all specialties.

Employer details

Employer name

Frimley Health NHS Foundation Trust

Address

Wexham Park Hospital - Ward 2 SEU / SDEC

Wexham Street

Slough

SL2 4HL

Employer's website

https://www.fhft.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

Frimley Health NHS Foundation Trust

Address

Wexham Park Hospital - Ward 2 SEU / SDEC

Wexham Street

Slough

SL2 4HL

Employer's website

https://www.fhft.nhs.uk/ (Opens in a new tab)

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