Frimley Health NHS Foundation Trust

Catering Supervisor- Café Glade & Crossroads

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Job summary

Catering Supervisor - Caf Glade, Wexham Park Hospital, Slough

Are you passionate about delivering excellent customer service in a fast-paced environment? We are looking for a Catering Supervisor to join our friendly and professional team at Caf Glade, located within Wexham Park Hospital, Slough.

About the Role

As a Catering Supervisor, you will support the Assistant Hotel Services Manager and Caf Glade/Cross Roads/Courtyard Restaurant Manager in ensuring the smooth operation of our retail catering outlet. You'll play a key role in maintaining high standards, leading by example, and ensuring an excellent customer experience for staff, patients, and visitors.

What We Offer

? A supportive and inclusive team environment? A varied and rewarding role with opportunities for development? The chance to make a difference in a healthcare setting

Working Hours

? 5 days over 7? Between 07:00 - 19:00 (shifts within these hours)

Who We're Looking For

? Experience in catering, hospitality, or retail supervision? A customer-focused and proactive approach? Strong leadership and organisational skills? A positive attitude and ability to work as part of a team

If you're looking for a challenging yet fulfilling role with genuine job satisfaction, we'd love to hear from you!

? Apply now to join our dynamic and proactive team.

? Please note: This vacancy does not offer sponsorship.

Main duties of the job

Are you an experienced leader with a passion for great customer service and team motivation? We are looking for a Catering Supervisor to join our dedicated team at Caf Glade, located within Wexham Park Hospital, Slough.

About the Role

As a Catering Supervisor, you will play a key role in:? Delivering a high-quality catering service for patients, visitors, and staff.? Driving service improvements by working with the Assistant Hotel Services Manager and Food Service Manager to enhance standards, customer experience, and income generation.? Motivating and leading a team, ensuring engagement, commitment, and a positive work environment.? Overseeing operational tasks, including managing rotas, holiday planning, and staff training.? Liaising with NHS colleagues and external contractors to ensure smooth communication and service delivery.? Maintaining the highest standards of cleanliness and hygiene in line with NHS policies.

About us

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

Frimley Health Trust benefits on Vimeo

Frimley Health Trust benefits

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Date posted

13 March 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,329 to £26,958 a year per annum including HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

151-LC234-H

Job locations

Wexham Park Hospital

Wexham Street

Slough, Berkshire

SL2 4HL

Job description

Job responsibilities

About the Role

As a Catering Supervisor, you will: Oversee the day-to-day operations of the cafs, ensuring smooth service and high standards. Plan and organise work schedules before, during, and after service times. Assist in food preparation, following standard recipes and maintaining hygiene and temperature controls in line with HACCP regulations. Ensure food displays remain fresh, tidy, and appealing throughout opening hours. Support the Food Service Manager in implementing best practices to enhance customer experience. Identify opportunities for income generation, helping maximise revenue from Caf Glade & Crossroad Caf. Work collaboratively with the Catering Team to maintain and improve service standards. Act as an ambassador for the department, ensuring a welcoming and professional experience for all customers.

Job description

Job responsibilities

About the Role

Person Specification

Qualifications

Essential

A working knowledge of Food safety/Kitchen hygiene and HACCP

Desirable

Customer care experience
Working towards grade 3 certificate in food hygiene

Experience

Essential

Experience of working in a food service led and customer focused environment

Desirable

Experience within both the commercial food service sector and/or an NHS catering operation

Skills

Essential

Good standards of literacy & numeracy
Knowledge of working in a customer led environment
Ability to work efficiently with minimal supervision and to time
Good command of the spoken and written English
Good time keeping
Organised and methodical
Ability to give clear instructions and feedback to senior staff
Hard working, energetic and enthusiastic
Adaptable and show initiative
Courteous, polite and helpful
Good interpersonal skills
Ability to work as part of a team
Promotes respect and dignity acknowledging the rights of others

Desirable

Fresh approach to service provision to enable a modern NHS catering service
Willingness to learn new skills
Good time management skills

Special Requirements

Essential

Flexible to working patterns - weekends
Ability to work under pressure

Person Specification

Qualifications

Essential

A working knowledge of Food safety/Kitchen hygiene and HACCP

Desirable

Customer care experience
Working towards grade 3 certificate in food hygiene

Experience

Essential

Experience of working in a food service led and customer focused environment

Desirable

Experience within both the commercial food service sector and/or an NHS catering operation

Skills

Essential

Good standards of literacy & numeracy
Knowledge of working in a customer led environment
Ability to work efficiently with minimal supervision and to time
Good command of the spoken and written English
Good time keeping
Organised and methodical
Ability to give clear instructions and feedback to senior staff
Hard working, energetic and enthusiastic
Adaptable and show initiative
Courteous, polite and helpful
Good interpersonal skills
Ability to work as part of a team
Promotes respect and dignity acknowledging the rights of others

Desirable

Fresh approach to service provision to enable a modern NHS catering service
Willingness to learn new skills
Good time management skills

Special Requirements

Essential

Flexible to working patterns - weekends
Ability to work under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Frimley Health NHS Foundation Trust

Address

Wexham Park Hospital

Wexham Street

Slough, Berkshire

SL2 4HL

Employer's website

https://www.fhft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Frimley Health NHS Foundation Trust

Address

Wexham Park Hospital

Wexham Street

Slough, Berkshire

SL2 4HL

Employer's website

https://www.fhft.nhs.uk/ (Opens in a new tab)