Frimley Health NHS Foundation Trust

Service Manager Plastics and Dermatology

This job is now closed

Job summary

We have an exciting and challenging opportunity for a Service Manager to join our busy specialty comprising of Plastics and Dermatology at Frimley Park Hospital.

This position primarily will be to drive the efficiency for the running of the service including planning with particular focus on the Cancer and admitted pathways as well as the theatre utilisation. This will be a cross site role between the Frimley, Wexham and the Heatherwood sites.

We are looking for someone who has the drive, ambition and enthusiasm to support a busy directorate; you will be working with clinical and administrative staff to ensure the success of our service in delivery of its 18 week targets, financial, quality and performance objectives and will report to the Deputy Operations Manager.

You will have good leadership skills and excellent communication and collaborative team-working skills and knowledge of 18 weeks. You will enjoy a varied and diverse workload and be able to continually adapt and work flexibly to support the needs of the team.

If you enjoy an exciting and challenging role and enjoy improving services for patients, solving problems and using different types of information to make decisions, then please contact Kellie Dhuga k.dhuga@nhs.net to arrange an informal discussion.

Main duties of the job

General Management

Ensure that there are effective administration processes in place to ensure that patient access to services is optimised.

Ensure that there are effective mechanisms for communication of the business processes to all staff under the remit of the role.

Support the delivery of access targets within the service through effective management of consultant leave and capacity & demand management in line with the Trust Consultant Leave Policy.

Take proactive steps as requested by Operations Management Team if there is any deviation from the delivery of the access targets.

Support the investigation of patient complaints, analysing the issues and identifying any faults in procedures, processes or the treatment of patients and making appropriate recommendations to the Operations Management Team and others to avoid future occurrences.

About us

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

Frimley Health Trust benefits on Vimeo

Date posted

05 March 2025

Pay scheme

Agenda for change

Band

Band 7

Salary

£48,270 to £54,931 a year per annum incl HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

151-JLM414

Job locations

Frimley Park Hospital, Heatherwood Site, Ascot

Brook Avenue

Ascot

SL5 7GB

Job description

Job responsibilities

The post holder will ensure that:

The patient experience is optimised through an efficient and effective service that encompasses the National and Trust agenda.
All staff work and will use best practice in infection control and prevention.
Services are developed to meet the Trusts operational objectives
Be responsible for delivering Directorate inpatient waiting list 18 week targets within Orthopaedics.
Optimise theatre lists and utilisation

Job description

Job responsibilities

The post holder will ensure that:

The patient experience is optimised through an efficient and effective service that encompasses the National and Trust agenda.
All staff work and will use best practice in infection control and prevention.
Services are developed to meet the Trusts operational objectives
Be responsible for delivering Directorate inpatient waiting list 18 week targets within Orthopaedics.
Optimise theatre lists and utilisation

Person Specification

Qualifications

Essential

Minimum of First degree or equivalent
Evidence of continuing personal development

Desirable

Management qualification

Skills

Essential

Ability to learn and adapt quickly to the requirements of a new role
Ability to simultaneously manage a range of complex tasks and prioritise workload
Ability to interpret data (performance and financial) effectively to make and carry out an accurate analysis
Ability to communicate effectively and succinctly in writing and verbal communications
Proficient in the use of Word, Excel and PowerPoint

Desirable

Strong and flexible report writing skills.

Experience

Essential

Experience in staff management and leading a team.
Experience in management of financial cost control including identification of potential savings opportunities.
Experience with successful business planning and preparation of business cases.
Experience of working in a senior administrative role.
Knowledge of rotas and schedules

Desirable

Experience of income management.
Experience of working in an NHS or other healthcare environment.
Knowledge of RTT pathways

Person Specification

Qualifications

Essential

Minimum of First degree or equivalent
Evidence of continuing personal development

Desirable

Management qualification

Skills

Essential

Ability to learn and adapt quickly to the requirements of a new role
Ability to simultaneously manage a range of complex tasks and prioritise workload
Ability to interpret data (performance and financial) effectively to make and carry out an accurate analysis
Ability to communicate effectively and succinctly in writing and verbal communications
Proficient in the use of Word, Excel and PowerPoint

Desirable

Strong and flexible report writing skills.

Experience

Essential

Experience in staff management and leading a team.
Experience in management of financial cost control including identification of potential savings opportunities.
Experience with successful business planning and preparation of business cases.
Experience of working in a senior administrative role.
Knowledge of rotas and schedules

Desirable

Experience of income management.
Experience of working in an NHS or other healthcare environment.
Knowledge of RTT pathways

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Frimley Health NHS Foundation Trust

Address

Frimley Park Hospital, Heatherwood Site, Ascot

Brook Avenue

Ascot

SL5 7GB

Employer's website

https://www.fhft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Frimley Health NHS Foundation Trust

Address

Frimley Park Hospital, Heatherwood Site, Ascot

Brook Avenue

Ascot

SL5 7GB

Employer's website

https://www.fhft.nhs.uk/ (Opens in a new tab)