Frimley Health NHS Foundation Trust

Radiology Receptionist

This job is now closed

Job summary

The post holder will primarily provide administrative and clerical support to the Radiology Department, involving direct contact with patients. The post involves data input into the EPIC and ICE computer systems.

This is a Part time role at Heatherwood Hospital from Monday - Friday 4:00 PM to 8:00 PM

Main duties of the job

Provide an efficient and effective service to both patients and other staff
Maintain a customer care approach at all times.
Support the introduction of Government, Trust, and Departmental quality and business initiatives.
Actively encourage feedback as part of the departmental quality initiative
Maintain the high standards of the department by contributing towards individual and team objectives
Maintain good communication and relationships with a number of stakeholders including patients and other users of the service
Convey factual information to patients, including children re: examinations;
To input patient details accurately into Radiology Information System EPIC .
Deal with telephone enquiries from the public in a discreet manner with empathy and sensitivity.
Liaise with GP practices, hospital staff and other associated agencies internally and externally of the Trust in a polite and courteous manner taking action where appropriate and passing information promptly to the appropriate staff.

About us

Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.

We brought together Heatherwood and Wexham Park Hospitals NHS Foundation Trust and Frimley Park Hospital NHS Foundation Trust to create Frimley Health NHS Foundation Trust on 1 October 2014.

As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.

We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.

Our threecore values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other,Committed to Excellence, Working Together and Facing the Future.

Date posted

20 January 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,873 a year per annum pro rata INCL HCAS

Contract

Permanent

Working pattern

Part-time

Reference number

151-JLM379

Job locations

Heatherwood Hospital

Brook Avenue

Ascot

SL5 7GB

Job description

Job responsibilities

Participate in departmental meetings, and performance planning.
Attend training as and when required
Act as mentor and trainer for new staff and support induction programme
Participate in annual appraisal system
Participate in audit and audit presentations

Please see Job Description and Person Specification for further information

Job description

Job responsibilities

Participate in departmental meetings, and performance planning.
Attend training as and when required
Act as mentor and trainer for new staff and support induction programme
Participate in annual appraisal system
Participate in audit and audit presentations

Please see Job Description and Person Specification for further information

Person Specification

Qualifications

Essential

General Education Numerate

Experience

Essential

Previous reception duties
Customer care/dealing with the public face to face or by telephone

Desirable

Knowledge of the Health Information Systems

Skills & Knowledge

Essential

Flexible - able to work on own initiative and within a team
Good telephone manner
Ability to work to deadlines. Able to work on own initiative and prioritise workload
Ability to prioritise work and to adapt to changing circumstances.
Quick thinking. Ability to respond to routine/special requests to distinguish those to be referred elsewhere.
Ability to work without supervision

Person Specification

Qualifications

Essential

General Education Numerate

Experience

Essential

Previous reception duties
Customer care/dealing with the public face to face or by telephone

Desirable

Knowledge of the Health Information Systems

Skills & Knowledge

Essential

Flexible - able to work on own initiative and within a team
Good telephone manner
Ability to work to deadlines. Able to work on own initiative and prioritise workload
Ability to prioritise work and to adapt to changing circumstances.
Quick thinking. Ability to respond to routine/special requests to distinguish those to be referred elsewhere.
Ability to work without supervision

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Frimley Health NHS Foundation Trust

Address

Heatherwood Hospital

Brook Avenue

Ascot

SL5 7GB

Employer's website

https://www.fhft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Frimley Health NHS Foundation Trust

Address

Heatherwood Hospital

Brook Avenue

Ascot

SL5 7GB

Employer's website

https://www.fhft.nhs.uk/ (Opens in a new tab)