Virtual Ward Coordinator

Job summary

• The post holder will be responsible for providing excellent customer service and contributing proactive information to support the delivery of the Virtual Ward Service.
• The post holder will work closely with all relevant clinical areas to support any Trust and ICS performance indicators/targets related to Hospital at home or the Frailty Virtual Ward Service.

Please note that although the job description states for a Virtual ward the job is office based on the Hospital site.

Main duties of the job

To ensure all phone calls are dealt with in a professional and timely manner adhering to the local targets set by the department and Trust.

To work with clinical teams on a day-to-day basis to ensure flow, coordination and administrative aspects of the service.

To support the clinical and operational teams to maintain Standard Operating Procedures (SOPs) for the Virtual Ward.

To ensure all patients and visitors are treated with dignity, respect, and empathy at all times.

To deal with patients in a polite and respectful manner complying with their requests where possible.

To support the Trust in delivering NHS targets and assist with monitoring virtual ward performance on a biweekly basis.

To respond in a timely fashion to all administrative duties within the team.

To support the implementation of all new IT and Electronic Patient Record systems.

Assist and be pro-active in all modernization projects that concern the team and improve patient pathways.

To be multi-skilled in your working role and able to assist in all areas of the department as and when required.

To ensure strict confidentiality is always maintained in respect of correspondence received in the department and in accordance with Trust policy.

About us

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

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Employer details

Employer name

Frimley Health NHS Foundation Trust

Address

Frimley Park Hospital

Portsmouth Road

Surrey

GU16 7UJ

Employer's website

https://www.fhft.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

Frimley Health NHS Foundation Trust

Address

Frimley Park Hospital

Portsmouth Road

Surrey

GU16 7UJ

Employer's website

https://www.fhft.nhs.uk/ (Opens in a new tab)

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