Frimley Health NHS Foundation Trust

Elective Bookings Officer

This job is now closed

Job summary

An exciting opportunity has arisen for a Elective Bookings Officer to join the Surgery Waiting List Bookings Team at Frimley Park. This post is based at Unit 5, Albany Park. The post holder will be expected to undertake a variety of tasks across all aspects of Inpatient procedures bookings and rescheduling. The successful candidate will be expected to work independently and also as part of a team.

Main duties of the job

The ideal candidate will possess: - good communication skills, handling both internal and external telephone calls- a flexible approach to work and the ability to work independently and as part of a team. An eye for detail in data collection and recording, and an awareness of local and national targets . This post is an excellent opportunity to develop skills working within the Elective bookings team in a band 3 job role.

About us

Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.

We brought together Heatherwood and Wexham Park Hospitals NHS Foundation Trust and Frimley Park Hospital NHS Foundation Trust to create Frimley Health NHS Foundation Trust on 1 October 2014.

As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.

We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.

Our threecore values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other,Committed to Excellence, Working Together and Facing the Future.

Date posted

03 January 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£20,263 to £21,566 a year per annum INCL HCAS

Contract

Permanent

Working pattern

Part-time

Reference number

151-JLM362

Job locations

Frimley Park Hospital/Albany Park

Portsmouth Road

Frimley

GU16 7UJ

Job description

Job responsibilities

To communicate with patients in an efficient and courteous manner to arrange, modify or cancel their inpatient procedures. Generating patient admission letters from the computer system and updating records accordingly. Ensuring all records and requests are dealt promptly and accurately filed and maintained. To adhere to the Trust Access Policy when patients do not keep appointments or wish to delay appointments or treatment. To ensure patients are booked within their targets dates unless the patient chooses to wait for their procedure.

Job description

Job responsibilities

Person Specification

Qualifications

Essential

GCSE English and Maths pass or equivalent
ECDL or equivalent

Desirable

NVQ Level 2 Administration or equivalent practical knowledge

Experience

Essential

Experience of working in a hospital or busy office environment.
Significant experience in difficult patient situations.
Minimum of 1 year customer care experience

Desirable

Call centre experience
NHS experience

Skills and Knowledge

Essential

Good communication skills both verbal and in writing
Demonstrate attention to detail and accuracy when completing tasks
Ability to work under pressure
Ability to work using own initiative
Excellent customer service skills and evidence of dealing with telephones and meeting targets

Desirable

Call centre experience
Good knowledge of NHS targets
Knowledge of clinical and surgical procedures

Person Specification

Qualifications

Essential

GCSE English and Maths pass or equivalent
ECDL or equivalent

Desirable

NVQ Level 2 Administration or equivalent practical knowledge

Experience

Essential

Experience of working in a hospital or busy office environment.
Significant experience in difficult patient situations.
Minimum of 1 year customer care experience

Desirable

Call centre experience
NHS experience

Skills and Knowledge

Essential

Good communication skills both verbal and in writing
Demonstrate attention to detail and accuracy when completing tasks
Ability to work under pressure
Ability to work using own initiative
Excellent customer service skills and evidence of dealing with telephones and meeting targets

Desirable

Call centre experience
Good knowledge of NHS targets
Knowledge of clinical and surgical procedures

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Frimley Health NHS Foundation Trust

Address

Frimley Park Hospital/Albany Park

Portsmouth Road

Frimley

GU16 7UJ

Employer's website

https://www.fhft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Frimley Health NHS Foundation Trust

Address

Frimley Park Hospital/Albany Park

Portsmouth Road

Frimley

GU16 7UJ

Employer's website

https://www.fhft.nhs.uk/ (Opens in a new tab)