Job summary
Berkshire and Surrey Pathology Services (BSPS) is a joint venture between Ashford and St. Peter's Hospitals NHS Foundation Trust, Frimley Health NHS Foundation Trust, Royal Surrey County Hospital NHS Foundation Trust, Royal Berkshire NHS Foundation Trust, and Surrey and Sussex Healthcare NHS Trust delivering pathology services to both acute and primary care patients across the network area.
The role of Data Quality Coordinator is to ensure that IT administration tasks associated with Data Quality and the day to day running of a range of Pathology IT applications are handled in an effective and efficient manner. Handling of queries with regards to Pathology Applications from both GPs and trust staff is vital in ensuring that Berkshire and Surrey Pathology Services maintain a close relationship with their users.
Main duties of the job
This is a hands-on role and as part of the support service you will be required to answer queries via email, self service requests and by phone in a timely manner ensuring that all work requests are logged in accordance with current practice. Ensuring that minimum data sets are adhered to with attention to detail and that appropriate triage and resolution on first contact is the primary objective.
You will be required to liaise with third party suppliers and contractors to ensure incidents are resolved within agreed SLAs for that system or service.
Excellent organisational and communication skills are a vital part of this role as constant telephone and VDU usage is required to support end users and the team, so an ability to concentrate on demanding tasks and deal with issues supportively is essential.
About us
There's never been a more exciting time to build your career at Frimley Health, one of the country's largest and most respected trusts
Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire.
We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.
We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR - Epic - went live in June and we are already beginning to reap the benefits of this ambitious investment.
Our threecore values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other.
If you have a passion for clinical excellence, patient care and your own career development, you'll feel at home at Frimley Health.
Job description
Job responsibilities
The post holder will help with the administration tasks and support the use of Pathology IT applications. This will include out of hours cover and travel to other hospital sites.Specific tasks will include:Answer and respond to emails, Self Service requests.Ensure minimum data sets are gathered for all tickets logged in the CRM.Maintain Enterprise system event log.Management of Patient Management Lists:o Patient Mergeo Request Transfero Patient Administrationo Similar Patiento Update CandidateUse of DART system on all sitesEnsure Data Quality maintenance of patient records across all sites on Enterprise Ensure pathology result reports are delivered on time. Communicate Technical updates from/with Clinisys to users across sites.Using CRM/InPhase to facilitate in Data Quality Improvement and Management.Proficient in using EPR systems on all sites.Provide application support for Pathology users.Escalation of issues to second line support and/or external suppliers as appropriate.Send IT related communications as required.Take ownership of the logged calls and follow up the status of problems on behalf of the user and communicate progress in a timely manner.Conduct regular audits.Ensure compliance with Trust policies for Data Protection Act and Caldicott Principles on patient confidentiality.Whilst not the primary task of the post holder, the post holder, on request, will assist the management of Pathology in the smooth running of the pathology applications administrative function, and will provide day to day office administration tasks.GeneralTo work effectively with other members of the team to achieve team goals, developing and maintaining effective and professional working relationships with colleagues.To attend all mandatory training sessions.Participate in the training of Pathology users.Undertake training and study as necessary to ensure that a high level of personal professional knowledge and expertise is achieved and maintained.Always maintain the principles of patient confidentiality.Comply with all legislative obligations, including the Data Protection Act, the Health and Safety at Work Act, C.O.S.H.H and departmental policies.Any other duties commensurate with the level of the post as determined by the Operational Manager Pathology Support Services.
Job description
Job responsibilities
The post holder will help with the administration tasks and support the use of Pathology IT applications. This will include out of hours cover and travel to other hospital sites.Specific tasks will include:Answer and respond to emails, Self Service requests.Ensure minimum data sets are gathered for all tickets logged in the CRM.Maintain Enterprise system event log.Management of Patient Management Lists:o Patient Mergeo Request Transfero Patient Administrationo Similar Patiento Update CandidateUse of DART system on all sitesEnsure Data Quality maintenance of patient records across all sites on Enterprise Ensure pathology result reports are delivered on time. Communicate Technical updates from/with Clinisys to users across sites.Using CRM/InPhase to facilitate in Data Quality Improvement and Management.Proficient in using EPR systems on all sites.Provide application support for Pathology users.Escalation of issues to second line support and/or external suppliers as appropriate.Send IT related communications as required.Take ownership of the logged calls and follow up the status of problems on behalf of the user and communicate progress in a timely manner.Conduct regular audits.Ensure compliance with Trust policies for Data Protection Act and Caldicott Principles on patient confidentiality.Whilst not the primary task of the post holder, the post holder, on request, will assist the management of Pathology in the smooth running of the pathology applications administrative function, and will provide day to day office administration tasks.GeneralTo work effectively with other members of the team to achieve team goals, developing and maintaining effective and professional working relationships with colleagues.To attend all mandatory training sessions.Participate in the training of Pathology users.Undertake training and study as necessary to ensure that a high level of personal professional knowledge and expertise is achieved and maintained.Always maintain the principles of patient confidentiality.Comply with all legislative obligations, including the Data Protection Act, the Health and Safety at Work Act, C.O.S.H.H and departmental policies.Any other duties commensurate with the level of the post as determined by the Operational Manager Pathology Support Services.
Person Specification
Qualifications
Essential
- A Level (or equivalent)
- Business Administration NVQ Level 3
- IT literate - Word, Excel, PowerPoint, and Outlook
- Willing to attend Trust courses to improve and broaden knowledge base.
Desirable
- ECDL or equivalent IT qualification
Experience
Essential
- Sound experience of working in a busy office environment.
- Working under pressure and with time constraints.
- Experienced in translating data into simple reports or information to present to nontechnical staff in a clear and understandable manner.
Desirable
- Experience of NHS or public sector environment
- NHS processes, policies, and protocols
Skills & Knowledge
Essential
- Excellent telephony, verbal and written communication and interpersonal skills.
- Able to work effectively with a wide range of specialists, at all levels, across internal and external organisational barriers.
- Ability to analyse and record accurate information and prioritise work under pressure.
- To provide training in a clear and relatable manner.
- Experience of audits.
Special Requirements
Essential
- Current driving licence or otherwise independently mobile.
- Able to work across all BSPS sites.
- Able to cover out of hours as required.
Person Specification
Qualifications
Essential
- A Level (or equivalent)
- Business Administration NVQ Level 3
- IT literate - Word, Excel, PowerPoint, and Outlook
- Willing to attend Trust courses to improve and broaden knowledge base.
Desirable
- ECDL or equivalent IT qualification
Experience
Essential
- Sound experience of working in a busy office environment.
- Working under pressure and with time constraints.
- Experienced in translating data into simple reports or information to present to nontechnical staff in a clear and understandable manner.
Desirable
- Experience of NHS or public sector environment
- NHS processes, policies, and protocols
Skills & Knowledge
Essential
- Excellent telephony, verbal and written communication and interpersonal skills.
- Able to work effectively with a wide range of specialists, at all levels, across internal and external organisational barriers.
- Ability to analyse and record accurate information and prioritise work under pressure.
- To provide training in a clear and relatable manner.
- Experience of audits.
Special Requirements
Essential
- Current driving licence or otherwise independently mobile.
- Able to work across all BSPS sites.
- Able to cover out of hours as required.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
