Frimley Health NHS Foundation Trust

Outpatient Booking Officer

This job is now closed

Job summary

The post holder will be responsible for booking outpatient appointments over the Trust sites for Plastic Surgery.

The post holder will assist with meeting Trust targets. The post holder will be required to offer very high customer service skills for patients and both internal and external staff.

Main duties of the job

The main duties of the role will be:

Arranging appointments over the telephone with patients.
Booking patient appointments from waiting lists.
Rescheduling and cancelling appointments at short notice, when required.
Rescheduling of appointments due to annual leave/other commitments.
Liaising with clinical and other admin teams.
Answering calls from patients, external and internal staff.

About us

Frimley Health NHS Foundation Trust provides NHS hospital servicesforaround 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.

As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.

We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.

Our threecore values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other,Committed to Excellence,WorkingTogether and Facing the Future.

We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical and nursing personnel working alongside the hospital's NHS staff providing care to patients in all specialties

Date posted

20 May 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,008 to £25,553 a year Per annum

Contract

Permanent

Working pattern

Full-time

Reference number

151-NH102

Job locations

Greenwood Offices- Heatherwood

Ascot

SL5 7GB

Job description

Job responsibilities

Please see the job description and person specification attached to see a detailed view of this post.

Job description

Job responsibilities

Please see the job description and person specification attached to see a detailed view of this post.

Person Specification

Qualifications

Essential

GCSE English and Maths pass or equivalent
ECDL or equivalent
NVQ Level 3 Administration or equivalent practical knowledge

Experience

Essential

Experience of working in a hospital or busy office environment
Significant experience in difficult patient situations
Customer care experience

Desirable

Call centre experience
NHS experience

Skills

Essential

Good communication skills both verbal and in writing
Demonstrate attention to detail and accuracy when completing tasks
Exceptional interpersonal skills
Excellent customer service skills and evidence of dealing with telephones and meeting targets

Person Specification

Qualifications

Essential

GCSE English and Maths pass or equivalent
ECDL or equivalent
NVQ Level 3 Administration or equivalent practical knowledge

Experience

Essential

Experience of working in a hospital or busy office environment
Significant experience in difficult patient situations
Customer care experience

Desirable

Call centre experience
NHS experience

Skills

Essential

Good communication skills both verbal and in writing
Demonstrate attention to detail and accuracy when completing tasks
Exceptional interpersonal skills
Excellent customer service skills and evidence of dealing with telephones and meeting targets

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Frimley Health NHS Foundation Trust

Address

Greenwood Offices- Heatherwood

Ascot

SL5 7GB

Employer's website

https://www.fhft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Frimley Health NHS Foundation Trust

Address

Greenwood Offices- Heatherwood

Ascot

SL5 7GB

Employer's website

https://www.fhft.nhs.uk/ (Opens in a new tab)