Job summary
PURPOSE OF JOB:
To lead Pathology's business function through the co-ordination of contracts and GP liaison to deliver high levels of customer satisfaction and increased profitability.
Main duties of the job
KEY TASKS & RESPONSIBILITIES:
GP Liaison
- Develop and improve CCG Leads relationships with key stakeholders in primary care with specific emphasis on PBC leads and their commissioning managers to maintain referrals and improve market share.
- Act as a central point of contact for communication between GPs, practice managers, CCG commissioning leads and the laboratory.
- Develop a communication structure and relationship with the various CCG and maintain a distribution list for use within the communication teams of the Trusts within the network.
- In conjunction with the Media and Communications team ensure the consistency messages to GPs via the Trust's corporate website.
- Coordinate the establishment of an electronic transfer of key communication documents between the Trust and GPs working closely with the IT and Information
- Develop systems for regular GP feedback on laboratory services and relationship
- To plan, organize and promote clinical dialogue between consultants and GPs on an on- going basis, ensuring the best delivery of patient care.
- Leading on GPs awareness of any new services and referral processes through official communication structures
- As part of the annual business planning cycle ensure the Trust and CCG leads are fully aware of each other's business plans/commissioning intentions and develop, wherever possible, a shared development plan for the subsequent
About us
Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.
As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.
We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.
Our threecore values, and the behaviors that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other,Committed to Excellence, Working Together and Facing the Future.
We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical, and nursing personnel working alongside the hospital's NHS staff providing care to patients in all specialties.
Job description
Job responsibilities
Please see attached Job Description for a comprehensive list of role specific duties and responsibilities
Job description
Job responsibilities
Please see attached Job Description for a comprehensive list of role specific duties and responsibilities
Person Specification
QUALIFICATIONS
Essential
- Educated to Masters degree level or equivalent level of 5 years experience of working at a senior level
- Extensive knowledge and experience of Business Management and Contract Management
- Excellent numeracy, literacy and competent IT skills.
Desirable
- Traning in contract law/ management of commercial contracts
SPECIFIC COMPETENCIES FOR ROLE e.g communication, problem solving, leadership
Essential
- Highest developed interpersonal skills and ability to influence at all levels.
- Able to provide and present clear communication of complex, sensitive and contentious information to large groups, including specialist service commissioners and commercial partners.
- Leading negotiations in a highly complex and sensitive commercial environment that could be highly contentious.
- Highest level of interpersonal skills and ability to use influencing skills to persuade on all levels
- Problem solving skills with ability to negotiate compromises and bring together diverse agendas.
- Strategic thinking for longterm pathology business management planning impacting on 6 Trusts across the network
- Ability to anticipate and resolve problems before arise.
- Continued professional development
- Detailed understanding of the NHS environment, structures and policy direction and impact on Pathology
- Developing policies for pathology business services development across the disciplines and Trusts within the network
- Expert knowledge of NHS contracting environment and payment mechanisms
- Sound knowledge of marketing channels and techniques
- Excellent understanding of the commercial environment
- Intellectual flexibility with the ability to manage in an uncertain and complex environment
PROFESSIONAL/ SPECIALIST/ FUNCTIONAL EXPERIENCE
Essential
- A minimum of 5 years' experience in a medium sized organisation leading a departmental team or specialised function.
- Significant experience (NHS or independent) of contract monitoring and performance management
- Process redesign and change management experience.
- Experience in developing new and existing businesses
- Extensive relationship management experience.
- Experience in line management staff
- Ability to analyse highly complex information, think and plan, sorting quantities of information and using experience and judgement to identify way forward and providing expert advice.
- Highly numerate with analytical skills and sound conceptual ability.
- Competent keyboard user
- Analyse overall service performance against contractual targets, providing expert advice taking complicated aspects into account
- Politically astute
- Able to deal with difficult and distressing situations with sensitivity and diplomacy
- Effective leader, with the ability to inspire confidence and respect, within and outside the organisation
- Ability to cope with a diverse and demanding workload
Desirable
- Experience of NHS or public sector
- Experience of working with clinicians.
- Experience of NHS commissioning in either a CCG or Acute Trust.
- Experience of producing or responding to tenders.
- Experience of producing business plans within an NHS environment
- Private sector and commercial experience of working with legally binding and enforceable contracts
VALUES AND BEHAVIOURS
Essential
- We will expect your values and behaviours to mirror those of the Trust, available at: http://www.frimleyhealth.nhs.uk/wp-content/uploads/2014/10/FH-our-values-for-internet.docx
- A flexible and 'can do' style
- Self-starter with a determined approach
- Service orientated
- Good team player at all levels
- Commitment to work flexibly as part of a team
SPECIAL REQUIREMENTS
Essential
- Ability to travel as part of role
- Ability to work outside core working hours if adequate notice given
- An attention to detail with the ability to respond to information quickly
Person Specification
QUALIFICATIONS
Essential
- Educated to Masters degree level or equivalent level of 5 years experience of working at a senior level
- Extensive knowledge and experience of Business Management and Contract Management
- Excellent numeracy, literacy and competent IT skills.
Desirable
- Traning in contract law/ management of commercial contracts
SPECIFIC COMPETENCIES FOR ROLE e.g communication, problem solving, leadership
Essential
- Highest developed interpersonal skills and ability to influence at all levels.
- Able to provide and present clear communication of complex, sensitive and contentious information to large groups, including specialist service commissioners and commercial partners.
- Leading negotiations in a highly complex and sensitive commercial environment that could be highly contentious.
- Highest level of interpersonal skills and ability to use influencing skills to persuade on all levels
- Problem solving skills with ability to negotiate compromises and bring together diverse agendas.
- Strategic thinking for longterm pathology business management planning impacting on 6 Trusts across the network
- Ability to anticipate and resolve problems before arise.
- Continued professional development
- Detailed understanding of the NHS environment, structures and policy direction and impact on Pathology
- Developing policies for pathology business services development across the disciplines and Trusts within the network
- Expert knowledge of NHS contracting environment and payment mechanisms
- Sound knowledge of marketing channels and techniques
- Excellent understanding of the commercial environment
- Intellectual flexibility with the ability to manage in an uncertain and complex environment
PROFESSIONAL/ SPECIALIST/ FUNCTIONAL EXPERIENCE
Essential
- A minimum of 5 years' experience in a medium sized organisation leading a departmental team or specialised function.
- Significant experience (NHS or independent) of contract monitoring and performance management
- Process redesign and change management experience.
- Experience in developing new and existing businesses
- Extensive relationship management experience.
- Experience in line management staff
- Ability to analyse highly complex information, think and plan, sorting quantities of information and using experience and judgement to identify way forward and providing expert advice.
- Highly numerate with analytical skills and sound conceptual ability.
- Competent keyboard user
- Analyse overall service performance against contractual targets, providing expert advice taking complicated aspects into account
- Politically astute
- Able to deal with difficult and distressing situations with sensitivity and diplomacy
- Effective leader, with the ability to inspire confidence and respect, within and outside the organisation
- Ability to cope with a diverse and demanding workload
Desirable
- Experience of NHS or public sector
- Experience of working with clinicians.
- Experience of NHS commissioning in either a CCG or Acute Trust.
- Experience of producing or responding to tenders.
- Experience of producing business plans within an NHS environment
- Private sector and commercial experience of working with legally binding and enforceable contracts
VALUES AND BEHAVIOURS
Essential
- We will expect your values and behaviours to mirror those of the Trust, available at: http://www.frimleyhealth.nhs.uk/wp-content/uploads/2014/10/FH-our-values-for-internet.docx
- A flexible and 'can do' style
- Self-starter with a determined approach
- Service orientated
- Good team player at all levels
- Commitment to work flexibly as part of a team
SPECIAL REQUIREMENTS
Essential
- Ability to travel as part of role
- Ability to work outside core working hours if adequate notice given
- An attention to detail with the ability to respond to information quickly
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
