Job summary
We are seeking to appoint a dynamic and high-achieving individual as our Operational Manager for Specialist Surgery. The candidate will lead the delivery of national and corporate performance targets, including a strong focus on finance and budget management.
The Operational Manager role is based across the two acute sites, providing operational and professional support to the teams in the delivery of elective and non-elective performance and pathways.
This role is not your typical Operational Manager role. You will work closely with Clinical Leads and the ICB to progress service pathways, and develop strategy initiatives to further enhance the directorate vision for the future. A strong grasp of budget management and efficiency planning is essential.
If you believe you have the skills, experience, and ambition to play a key role in delivering our vision, values and strategic objectives, we encourage you to apply.
Interviews to be held either 18th or 19th March
If you would like more information regarding joining our high performing team, please contact:
- Angela Lawes, Managing Director Heatherwood Elective Centre 07827 308691
- Col Emeka Okpala, Chief of Service Specialist Surgery
- Lorraine North, Head of Ophthalmology and Strategy Lead
Main duties of the job
The post holder will be responsible for the operational management of clinical specialties within their Directorate's portfolio. This includes the delivery of national and corporate performance targets including finance, activity, workforce and others as applicable.
The Operational Manager will also work closely with their Deputy Operations Managers (if applicable), service managers (if applicable), and the Heads of Nursing to provide operational support for elective and non-elective pathways, working together to ensure the service continues to improve and develop.
In addition, the Operational Manager will work closely with the Chiefs of Service, Consultants and clinical staff to ensure that projects and initiatives are developed and implemented successfully and an that an excellent patient experience is provided.
About us
There's never been a more exciting time to build your career at Frimley Health, one of the country's largest and most respected trusts
Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire.
We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.
We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR - Epic - went live in June and we are already beginning to reap the benefits of this ambitious investment.
Our threecore values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other.
If you have a passion for clinical excellence, patient care and your own career development, you'll feel at home at Frimley Health.
Job description
Job responsibilities
Service Development and Delivery
- Responsible for the operational management for Directorate services.
- Help the clinical teams resolve their operational issues on a day to day basis, ranging from basic administration issues, to the more complex problems.
- Work closely with the Heads of Nursing to provide operational support and help with any issues as required.
- Ensure the establishment and maintenance of good relationships and communication throughout the departments, promoting a culture where clinical and other staff are actively involved in decisions on how services are provided and targets are delivered
- Work closely with Consultants and clinicians to develop innovative patient focused services.
- Ensure contractual and performance targets are met, including the delivery of key performance targets for elective and non-elective activity, reporting any variances to the Associate Director, and providing an action plan as required.
- Lead on capacity planning processes and discussions.
- Represent the service areas on relevant internal committees
- Lead on waiting times for the departments, ensuring that robust internal mechanisms are in place to plan, manage and monitor services to meet access targets
- Where applicable, lead on re-design of patient pathways in the specialties with the overall aim to ensure maximum utilisation of resources.
Financial Management
- Responsible and accountable for specific directorate budgets, ensuring the optimum use of resources and establishing and maintaining effective management process to ensure financial control
- Identify and implement cost improvements and revenue generation opportunities in accordance with corporate policy and the Directorates strategic agenda
Human Resources
- Provide leadership, direction and support to all staff within the departments, encouraging team working and good working relationships.
- Ensure all staff within the areas managed receive regular appraisal and have Personal Development Plans.
- Ensure the directorate implements and adheres to Trust HR policies and procedures.
- Assist in the overall management of staff recruitment and selection, manage sickness absence, training and other Human Resource policies.
General Management
- Lead on specific projects as required by the Associate Director
- Identify potential for service improvement and develop business plans for service developments
- Investigate and respond to patient complaints
- Develop and implement changes based on external and internal reviews of services.
IiP
- To maintain the high standards of the department by contributing towards individual and team objectives.
Job description
Job responsibilities
Service Development and Delivery
- Responsible for the operational management for Directorate services.
- Help the clinical teams resolve their operational issues on a day to day basis, ranging from basic administration issues, to the more complex problems.
- Work closely with the Heads of Nursing to provide operational support and help with any issues as required.
- Ensure the establishment and maintenance of good relationships and communication throughout the departments, promoting a culture where clinical and other staff are actively involved in decisions on how services are provided and targets are delivered
- Work closely with Consultants and clinicians to develop innovative patient focused services.
- Ensure contractual and performance targets are met, including the delivery of key performance targets for elective and non-elective activity, reporting any variances to the Associate Director, and providing an action plan as required.
- Lead on capacity planning processes and discussions.
- Represent the service areas on relevant internal committees
- Lead on waiting times for the departments, ensuring that robust internal mechanisms are in place to plan, manage and monitor services to meet access targets
- Where applicable, lead on re-design of patient pathways in the specialties with the overall aim to ensure maximum utilisation of resources.
Financial Management
- Responsible and accountable for specific directorate budgets, ensuring the optimum use of resources and establishing and maintaining effective management process to ensure financial control
- Identify and implement cost improvements and revenue generation opportunities in accordance with corporate policy and the Directorates strategic agenda
Human Resources
- Provide leadership, direction and support to all staff within the departments, encouraging team working and good working relationships.
- Ensure all staff within the areas managed receive regular appraisal and have Personal Development Plans.
- Ensure the directorate implements and adheres to Trust HR policies and procedures.
- Assist in the overall management of staff recruitment and selection, manage sickness absence, training and other Human Resource policies.
General Management
- Lead on specific projects as required by the Associate Director
- Identify potential for service improvement and develop business plans for service developments
- Investigate and respond to patient complaints
- Develop and implement changes based on external and internal reviews of services.
IiP
- To maintain the high standards of the department by contributing towards individual and team objectives.
Person Specification
Qualifications
Essential
- Degree or equivalent
- Postgraduate qualification in management
Skills
Essential
- Demonstrate a strong understanding of multidisciplinary issues and commitment to multidisciplinary working
- Excellent communication skills, including negotiation, with the proven ability to liaise effectively within a multidisciplinary team based environment
- Detailed knowledge and understanding of NHS targets
- Ability to meet deadlines and complete tasks within agreed timescales
- Project management skills
- Operational/organisation skills and ability to lead, motivate, inspire and support a multi-professional team
- IT literate: proficient in the use of word processing and spreadsheet packages
- Ability to understand complex issues, problem solve and propose solutions
Experience
Essential
- Relevant management experience, with significant experience within the NHS Experience of service redesign and development
- Experience of effective management of budgets
- A proven record of success in managing operational change whilst also developing and maintaining high standards of quality
- Experience of supervising and leading a team
- Experience of capacity planning
Person Specification
Qualifications
Essential
- Degree or equivalent
- Postgraduate qualification in management
Skills
Essential
- Demonstrate a strong understanding of multidisciplinary issues and commitment to multidisciplinary working
- Excellent communication skills, including negotiation, with the proven ability to liaise effectively within a multidisciplinary team based environment
- Detailed knowledge and understanding of NHS targets
- Ability to meet deadlines and complete tasks within agreed timescales
- Project management skills
- Operational/organisation skills and ability to lead, motivate, inspire and support a multi-professional team
- IT literate: proficient in the use of word processing and spreadsheet packages
- Ability to understand complex issues, problem solve and propose solutions
Experience
Essential
- Relevant management experience, with significant experience within the NHS Experience of service redesign and development
- Experience of effective management of budgets
- A proven record of success in managing operational change whilst also developing and maintaining high standards of quality
- Experience of supervising and leading a team
- Experience of capacity planning
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
