Job summary
The post holder will be a member of a professional team that provides comprehensive, high quality impatient and day case waiting list management services for the Trust.
The post holder will ensure that patients are treated within the maximum waiting time permitted and that the service is delivered in a professional, courteous and efficient manner.
This post is designed for someone with good organisational skills, a retentive memory and an ability to work on ones own. The maturity and ability to work with senior staff and assertive patients is essential.
Main duties of the job
The post holder will be a member of a professional team that provides comprehensive, high quality inpatient and day case waiting list management services for the Trust. The post holder will ensure that patients are treated within the maximum waiting time permitted and that the service is delivered in a professional, courteous and efficient manner.This post is designed for someone with exceptional communication and organisational skills, a retentive memory and autonomous working. The post holder should possess a high level of maturity and be able to work as part of a team.
Please note the vacancy is for 22.5 hours per week, 4.5 hours per day with a possibility of increasing this to 6 hours per day over a 5 day week. This Vacancy is based at Wexham Park Hospital.
About us
There's never been a more exciting time to build your career at Frimley Health, one of the country's largest and most respected trusts
Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire.
We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.
We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR - Epic - went live in June and we are already beginning to reap the benefits of this ambitious investment.
Our threecore values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other.
If you have a passion for clinical excellence, patient care and your own career development, you'll feel at home at Frimley Health.
Job description
Job responsibilities
- Adding / removing / dating patients on the Patient Management System and ensuring that patients are booked in accordance with the Trust Access Policy.
- Ensuring all records and referrals, both automated and manual are promptly and accurately filed and maintained.
- Communicating with patients efficiently and courteously to arrange, modify or cancel appointments. Generating patient admission letters from the computer system and updating records according.
- To adhere to the Trust Access Policy when patients do not keep appointments, or wish to delay appointments or treatment.
- To arrange pre-operative clerking appointments and to ensure all relevant information from the waiting list card is communicated.
- To ensure that the pre-admission assessment clinic is fully utilised and to co-ordinate and liaise with the relevant staff.
- To ensure patients medical notes are requested and obtained in time for pre-operative appointment and/or admission.
- To ensure that all PAS transactions are completed in accordance with the Trust Access Policy e.g. refusals/cancellations etc.
- Conduct regular reviews of suspended patients and action appropriately.
- Regular review of daily PTLs ensuring that patients are treated in accordance with Trust policy on waiting times.
- To ensure that the TCI lists are printed and distributing weekly.
- To input patient data into IQ Utopia, ensuring that all patients are entered in a timely manner.
- To conduct daily checks to ensure that all patients have had their planned procedure. To inform appropriate personnel of any patients who have been cancelled on day, ensuring correct COD code has been used. Ensure patients are re-admitted in accordance with the COD Policy.
- To deal in a courteous and discreet way with telephone callers and visitors to the waiting list office.
- To attend waiting list meetings and updating sessions.
- To ensure that office equipment is maintained in good working order and that the waiting list office is kept clean and tidy.
- To deal efficiently with all post on a daily basis.
- To cover colleagues work during holiday and other absence.
- To be responsible for the co-ordination of extra work required to be undertaken for any waiting list initiatives.
Job description
Job responsibilities
- Adding / removing / dating patients on the Patient Management System and ensuring that patients are booked in accordance with the Trust Access Policy.
- Ensuring all records and referrals, both automated and manual are promptly and accurately filed and maintained.
- Communicating with patients efficiently and courteously to arrange, modify or cancel appointments. Generating patient admission letters from the computer system and updating records according.
- To adhere to the Trust Access Policy when patients do not keep appointments, or wish to delay appointments or treatment.
- To arrange pre-operative clerking appointments and to ensure all relevant information from the waiting list card is communicated.
- To ensure that the pre-admission assessment clinic is fully utilised and to co-ordinate and liaise with the relevant staff.
- To ensure patients medical notes are requested and obtained in time for pre-operative appointment and/or admission.
- To ensure that all PAS transactions are completed in accordance with the Trust Access Policy e.g. refusals/cancellations etc.
- Conduct regular reviews of suspended patients and action appropriately.
- Regular review of daily PTLs ensuring that patients are treated in accordance with Trust policy on waiting times.
- To ensure that the TCI lists are printed and distributing weekly.
- To input patient data into IQ Utopia, ensuring that all patients are entered in a timely manner.
- To conduct daily checks to ensure that all patients have had their planned procedure. To inform appropriate personnel of any patients who have been cancelled on day, ensuring correct COD code has been used. Ensure patients are re-admitted in accordance with the COD Policy.
- To deal in a courteous and discreet way with telephone callers and visitors to the waiting list office.
- To attend waiting list meetings and updating sessions.
- To ensure that office equipment is maintained in good working order and that the waiting list office is kept clean and tidy.
- To deal efficiently with all post on a daily basis.
- To cover colleagues work during holiday and other absence.
- To be responsible for the co-ordination of extra work required to be undertaken for any waiting list initiatives.
Person Specification
Qualifications
Essential
- Good education to GCSE standard or equivalent experience
- Numerate and literate with good command of spoken and written English
Desirable
- European Computer Driving Licence (ECDL) or equivalent experience
Skills/Abilities
Essential
- Ability to communicate appropriately and professionally to patients and staff at different levels
- Ability to prioritise, use own initiative and make decisions
- oAccuracy and attention to detail
Experience
Essential
- Experience of working in a hospital or busy office environment
- Significant experience in difficult customer situations
- Experience of working to exacting deadlines
Knowledge
Essential
- Understanding of customer care
- An awareness of the importance of the role to patient care
Person Specification
Qualifications
Essential
- Good education to GCSE standard or equivalent experience
- Numerate and literate with good command of spoken and written English
Desirable
- European Computer Driving Licence (ECDL) or equivalent experience
Skills/Abilities
Essential
- Ability to communicate appropriately and professionally to patients and staff at different levels
- Ability to prioritise, use own initiative and make decisions
- oAccuracy and attention to detail
Experience
Essential
- Experience of working in a hospital or busy office environment
- Significant experience in difficult customer situations
- Experience of working to exacting deadlines
Knowledge
Essential
- Understanding of customer care
- An awareness of the importance of the role to patient care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
