Frimley Health NHS Foundation Trust

Outpatient Receptionist

This job is now closed

Job summary

The post holder will be working on front line Outpatient Clinic Receptions at Wexham Park Hospital within Outpatient departments for Frimley Health.

The post holder will be responsible for supporting the provision of a seamless service to patients and staff. The postholder will provide a high quality service to all customers both internal and external to the Trust ensuring reception support in outpatient areas are efficient, with all patients and visitors greeted in a friendly and polite manner.

Main duties of the job

To greet every patient in a pleasant, professional and calm manner, directing the patient to the appropriate area.
To encourage patients in a polite manner to use self-check in machines where applicable, assisting as appropriate.
To deal with patients in a polite and respectful manner complying with their requests where possible and where it is not possible to deal with them with dignity and respect.
To be responsible for placing patients on the outpatient follow up waiting lists (OWL), for making follow up appointments ensuring effective and efficient use of all clinic slots and to ensure that all patients' data is recorded accurately.
To ensure that clinic outcomes, including attendance, DNA's and their pathway status are recorded.
To be responsible for cashing up, closing outpatient's clinics within 24 hours.
To adhere to the Trust Access Policy.

About us

Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.

As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.

We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.

Our threecore values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.

We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical, and nursing personnel working alongside the hospital's NHS staff providing care to patients in all specialties.

Date posted

01 December 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,575 a year pro rata inc. HCAS

Contract

Permanent

Working pattern

Part-time

Reference number

151-DV00316

Job locations

Wexham Park Hospital

Wexham Street

Slough

SL2 1AE

Job description

Job responsibilities

To provide administrative support to the Consultants and their nursing medical staff, ensuring that Trust standards are adhered to in relation to all documentation and data input concerning patients and treatment.

See attached JD for role specific responsibilities.

Job description

Job responsibilities

See attached JD for role specific responsibilities.

Person Specification

Qualifications

Essential

English and Maths O Level/GCSE Grade C or equivalent

Experience

Essential

Previous clerical experience
Experience dealing with the public/customer service

Desirable

To have worked in an NHS setting or equivalent

Skills & Knowledge

Essential

Good administrative skills, organised and methodical, with good attention to detail including spelling, grammar and accuracy
Good IT skills. Microsoft packages including Outlook, Word, and Excel
Good verbal and written communication skills
Ability to work as part of a team and as a lone worker

Desirable

Knowledge/use of EPIC

Person Specification

Qualifications

Essential

English and Maths O Level/GCSE Grade C or equivalent

Experience

Essential

Previous clerical experience
Experience dealing with the public/customer service

Desirable

To have worked in an NHS setting or equivalent

Skills & Knowledge

Essential

Good administrative skills, organised and methodical, with good attention to detail including spelling, grammar and accuracy
Good IT skills. Microsoft packages including Outlook, Word, and Excel
Good verbal and written communication skills
Ability to work as part of a team and as a lone worker

Desirable

Knowledge/use of EPIC

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Frimley Health NHS Foundation Trust

Address

Wexham Park Hospital

Wexham Street

Slough

SL2 1AE

Employer's website

https://www.fhft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Frimley Health NHS Foundation Trust

Address

Wexham Park Hospital

Wexham Street

Slough

SL2 1AE

Employer's website

https://www.fhft.nhs.uk/ (Opens in a new tab)