Job summary
As a care assistant in Parkside outpatients you will be expected to support the nursing staff with managing our outpatient clinics as well as supporting our Pre op team with booking patient appointments.
You will act as an advocate and chaperone regularly in clinics and will support both patients and consultants with the needs that arise from the clinic you are looking after.
You will need to be a well organised and highly motivated individual who strives to ensure both our patients and consultants have great care and management whilst they are attending or holding clinics.
Main duties of the job
Assist in the efficient running of outpatient clinics:
- Receive, transmit, store and receive information relating to the delivery of a Care Service
- Ensure that department stores/stock supply is maintained
- Contribute to the health, safety and security of patients and their environment
- Prepare and undertake clinical activities agreed with the trained nurse
- Correctly book pre operative appointments for patients
About us
Frimley Health NHS Foundation Trust provides NHS hospital servicesforaround 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.
As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.
We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.
Our threecore values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other,Committed to Excellence,WorkingTogether and Facing the Future.
We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical and nursing personnelworkingalongside the hospital's NHS staff providing care to patients in all specialties.
Job description
Job responsibilities
Our new state of the art Parkside, Private Patients OPD department at Heatherwood has 5 spacious Consulting rooms and 2 fully equipped Minor-Ops rooms situated on the ground floor of the new build. Our department will be open from Monday to Thursday from 8am to 8pm and on Fridays, 8am to 7.30pm.
As an integral member of the Outpatients department you will be expected to manage a variety of clinics efficiently to ensure patient and consultant experience is of the highest standard.
To work in other areas of private patients as required by Senior Sister or Matron.
GENERAL RESPONSIBILITIES:
- To open up and prepare the department for the day.
- To ensure the department is clean, tidy and well presented.
- To ensure all clinic rooms are set up in accordance with the consultants requirements for their clinics.
- To book pre operative appointments correctly and efficiently
- To ensure rooms are adequately stocked and stock is rotated as to minimise waste.
- You will be required to act as a chaperone for patients for a variety of reasons and ensure their privacy and dignity is upheld at all times.
- As part of the day to day running of clinics you will be required to perform basic clinical examinations (including but not limited to obtaining baseline observations, venepuncture and urine tests).
- To ensure that all patients, visitors and staff are treated in a courteous, professional and caring manner and receive prompt assistance when required.
- To promote equality for all individuals, taking into consideration their cultural and religious beliefs, customs and values.
- To promote patient independence and maintain the individuals dignity at all times.
- To adhere to hospital policy in relation to patient confidentiality at all times.
- To be aware of their responsibilities under the 1974 Health and Safety at Work Act. Care should be taken in all aspects of work to ensure that these and other safety regulations, e.g. C.O.S.H.H. and Manual Handling Policy are adhered to.
- To report any accidents and/or incidents occurring to patients, visitors, staff or oneself according to hospital policy.
- To report any suspicious circumstances/individuals/packages immediately to Unit Manager or her deputy.
- To be aware of procedures to be followed in the case of Fire, Cardiac Arrest and any other emergencies.
- To be aware that the Post-holder should not become involved in any financial matters with, or on behalf of a patient or relative, e.g. witnessing a Will, receipt of gifts etc. and to adhere to hospital policy on this issue.
- As an important member of the team, the post holder should attend and participate in any meetings and training sessions as required.
- To be aware of own levels of competence and at no time attempt tasks above and beyond their ability or training.
Job description
Job responsibilities
Our new state of the art Parkside, Private Patients OPD department at Heatherwood has 5 spacious Consulting rooms and 2 fully equipped Minor-Ops rooms situated on the ground floor of the new build. Our department will be open from Monday to Thursday from 8am to 8pm and on Fridays, 8am to 7.30pm.
As an integral member of the Outpatients department you will be expected to manage a variety of clinics efficiently to ensure patient and consultant experience is of the highest standard.
To work in other areas of private patients as required by Senior Sister or Matron.
GENERAL RESPONSIBILITIES:
- To open up and prepare the department for the day.
- To ensure the department is clean, tidy and well presented.
- To ensure all clinic rooms are set up in accordance with the consultants requirements for their clinics.
- To book pre operative appointments correctly and efficiently
- To ensure rooms are adequately stocked and stock is rotated as to minimise waste.
- You will be required to act as a chaperone for patients for a variety of reasons and ensure their privacy and dignity is upheld at all times.
- As part of the day to day running of clinics you will be required to perform basic clinical examinations (including but not limited to obtaining baseline observations, venepuncture and urine tests).
- To ensure that all patients, visitors and staff are treated in a courteous, professional and caring manner and receive prompt assistance when required.
- To promote equality for all individuals, taking into consideration their cultural and religious beliefs, customs and values.
- To promote patient independence and maintain the individuals dignity at all times.
- To adhere to hospital policy in relation to patient confidentiality at all times.
- To be aware of their responsibilities under the 1974 Health and Safety at Work Act. Care should be taken in all aspects of work to ensure that these and other safety regulations, e.g. C.O.S.H.H. and Manual Handling Policy are adhered to.
- To report any accidents and/or incidents occurring to patients, visitors, staff or oneself according to hospital policy.
- To report any suspicious circumstances/individuals/packages immediately to Unit Manager or her deputy.
- To be aware of procedures to be followed in the case of Fire, Cardiac Arrest and any other emergencies.
- To be aware that the Post-holder should not become involved in any financial matters with, or on behalf of a patient or relative, e.g. witnessing a Will, receipt of gifts etc. and to adhere to hospital policy on this issue.
- As an important member of the team, the post holder should attend and participate in any meetings and training sessions as required.
- To be aware of own levels of competence and at no time attempt tasks above and beyond their ability or training.
Person Specification
Experience
Essential
Desirable
- outpatient; gp or pre op clinic experience
clinical skills
Essential
- able to record baseline observations
Desirable
- competent in venepuncture
- uroflows
- bladder scans
- twoc clinics
- hysteroscopy/colposcopy and cystoscopy experience
- assistance in eye clinics
IT and organisation
Essential
- Good organisation skills
- Competent on computers
Desirable
Person Specification
Experience
Essential
Desirable
- outpatient; gp or pre op clinic experience
clinical skills
Essential
- able to record baseline observations
Desirable
- competent in venepuncture
- uroflows
- bladder scans
- twoc clinics
- hysteroscopy/colposcopy and cystoscopy experience
- assistance in eye clinics
IT and organisation
Essential
- Good organisation skills
- Competent on computers
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
