Solution Specialist

Job responsibilities

The post-holder will be responsible for

• Designing solutions across the Trusts technology and service portfolio which includes planning, implementation, development, and operational guidance to the service teams that will manage it in BAU.
• Providing design assurance during the build / test phases and ensuring the solution design and implementation meets technical, functional, and non-functional requirements.
• Driving the definition and adoption of best practice and standards across the Trust, service teams and wider operational IT/Digital areas. This will include identifying issues, risk, dependencies and developing mitigation strategies.
• Ensuring the NHS Digital Service developments align and adhere to local Frimley Health NHS Foundation Trust (FHFT) policies and act as an active voice in the future development of the strategy for deliverables to local trusts.
• As Technical Subject Matter Expert (SME) for Infrastructure across FHFT, interpret strategy information from NHS Digital; implementing transition and operational changes, ensuring continuous service improvement methods are embedded within FHFT.
• Acting as the lead specialist contributing in the delivery of the technical projects including any Support and Security updates or Feature Updates within the Microsoft release cadence.

Please see the attached Job Description.

Please see the attached Person Specification.

Qualifications

Essential

• Educated to Degree level or equivalent experience.
• Professional qualifications e.g. MCP, MCSE or relevant experience.

Desirable

• PRINCE2 Practitioner.
• ITIL
• TOGAF

Skills

Essential

• Good communication skills - verbal and written, literate and numerate.
• Excellent analytical and problem-solving skills with ability to analyse, interpret and resolve issues relating to complex IT system issues.
• Good understanding of key IT service requirements.
• Customer and solution orientated.
• Positive mental attitude.
• Team player - good interpersonal skills and team working skills with tact, discretion and empathy.
• Ability to work and collaborate with other IT teams to provide an effective service.
• Able to make decisions based on professional experience and fact-based analysis.
• Good organisational skills.
• Interested in developing self.
• Able to analyse technical requirements.
• Able to work effectively with a wide range of specialists, at all levels, across internal and external organisational barriers.
• Proven ability to understand and comply with detailed procedures.
• Able to follow documented procedures and guidelines.
• Proven ability to work under pressure and manage deadlines and conflicting priorities.
• Excellent keyboard skills.
• Able to travel to other working locations.
• Able to lift and carry IT equipment.

Experience

Essential

• Minimum of 3 years IT system management in the NHS, public sector or major private sector organisation.
• Advanced knowledge & experience of IT systems.
• Server architecture and peripherals.
• Good knowledge of MS Windows Server 2003/8/12 and support tools.
• Good knowledge of MS Exchange Server 2003/2010.
• Good knowledge of MS SQL Server 2005/08.
• CITRIX XEN APP Servers or equivalent.
• Oracle RDBMS.
• VMware ESX 4.0, 4.1, 5.0 or equivalent.
• Good knowledge of Desktop Virtualisation techniques.
• Experience in Storage Area Networks (SAN) and Network Attached Storage (NAS) technologies - deploying, managing, monitoring.
• VMware View 5+ or equivalent.
• Detailed knowledge and experience of IT Security including Data Protection requirements.
• Good experience in centralised and virtualised backup techniques.
• Proactive systems and applications monitoring techniques.
• Evidence of IT Continuing Professional development particularly with regards to remaining current with desktop, server and storage technology and best practice.
• Experience of installation and commissioning of complex IT systems.
• Able to effectively work with 3rd party suppliers.
• Experience of developing and testing disaster recovery plans for systems.
• Providing a customer service preferably using an ITIL based framework.
• Significant experience in the day-to-day operational support of systems within large or multi-site environments.
• Significant experience of configuring and deploying complex services and systems in a 24/7 environment minimising downtime.
• Experience of working with external contractors on the delivery of IT infrastructure.
• Knowledge and experience of system performance management services.
• Good understanding of IT security issues.
• Production and maintenance of accurate systems inventory, build documents, licence and patch management records.
• Development of technical protocols and documentation.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).