Desktop Support Engineer
This job is now closed
Job summary
At Frimley NHS Foundation Trust, we have a fantastic opportunity available to join a critical role within our Digital Services Desktop Support team.
Working in the Desktop Support team you will provide a friendly and professional 2nd line technical support service to colleagues across the trust.
Site location - Frimley Park Hospital
Main duties of the job
The successful candidate's responsibilities will include:
- Resolving technical faults for users allocated to the team by the IT Service Desk in an effective and timely manner
- Delivering a high degree of customer service for all relevant support queries and developing excellent customer relationships ensuring ongoing communications with users during fault resolution.
- Ensuring that all support calls and requests passed to the Team are dealt with appropriately and in accordance with defined policies and procedures, in accordance with service level agreements.
- Part of on call team to provide IT support out of hours
- Providing development service to install, setup and configure new IT equipment for users such as PC's, printers, tablets, laptops and scanners for staff across the Trust sites.
- Developing and maintaining documentation of Digital Services service
- Working to agreed standards and policies
About us
Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.
As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.
We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.
Our threecore values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.
We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical, and nursing personnel working alongside the hospital's NHS staff providing care to patients in all specialties.
Details
Date posted
31 October 2023
Pay scheme
Agenda for change
Band
Band 5
Salary
£29,828 to £36,311 a year Per annum incl HCAS
Contract
Permanent
Working pattern
Full-time
Reference number
151-NH046
Job locations
Frimley Park Hospital
Portsmouth Road
Camberley
GU16 7UJ
Employer details
Employer name
Frimley Health NHS Foundation Trust
Address
Frimley Park Hospital
Portsmouth Road
Camberley
GU16 7UJ
Employer's website
https://www.fhft.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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