Frimley Health NHS Foundation Trust

Receptionist - King Edward Chest Clinic

This job is now closed

Job summary

The post holder will responsible for working on the front line at the Chest Clinic within King Edwards hospital for Frimley Health.

There will be a team located in the north sites covering Wexham Park Hospital main reception plus off site locations of Heatherwood main reception, King Edwards, Parapet at King Edwards and St Marks. There will also be a team located in the south covering Frimley Park Hospital plus off site locations of Fleet, Aldershot and Brants Bridge.

The post holder will be responsible for supporting the provision of a seamless service to patients and staff. The post holder will provide a high quality service to all customers both internal and external to the Trust ensuring reception support in outpatient areas are efficient, with all patients and visitors greeted in a friendly and polite manner.

Main duties of the job

Clinic Preparation Function:

To develop and maintain effective working relationships with all Trust staff including clinicians, nursing staff and Directorate administration staff to provide an accurate, efficient, professional and seamless service to patients and visitors.
To ensure patient case notes and clinic lists are available before the commencement of the clinic.
To check patient details are correct and amend or update details on EPIC when necessary in accordance to standards set by Information Governance.

About us

Frimley Health NHS Foundation Trust provides NHS hospital servicesforaround 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.

As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.

We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.

Our threecore values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other,Committed to Excellence,WorkingTogether and Facing the Future.

We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical and nursing personnelworkingalongside the hospital's NHS staff providing care to patients in all specialties

Date posted

15 September 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£21,406 to £22,454 a year Per annum incl HCAS

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

151-CB0013-A

Job locations

King Edward Hospital

St. Leonards Road

Windsor

SL4 3DP

Job description

Job responsibilities

Reception Function:

To greet every patient in a pleasant, professional and calm manner, directing the patient to the appropriate area.
To encourage patients in a polite manner to use self-check in machines where applicable, assisting as appropriate.
To deal with patients in a polite and respectful manner complying with their requests where possible and where it is not possible to deal with them with dignity and respect.
To be responsible for placing patients on the outpatient follow up waiting lists (OWL), for making follow up appointments ensuring effective and efficient use of all clinic slots and to ensure that all patients data is recorded accurately.
To ensure that clinic outcomes, including attendance, DNAs and their pathway status are recorded.
To be responsible for cashing up, closing outpatients clinics within 24 hours.
To adhere to the Trust Access Policy

Job description

Job responsibilities

Reception Function:

To greet every patient in a pleasant, professional and calm manner, directing the patient to the appropriate area.
To encourage patients in a polite manner to use self-check in machines where applicable, assisting as appropriate.
To deal with patients in a polite and respectful manner complying with their requests where possible and where it is not possible to deal with them with dignity and respect.
To be responsible for placing patients on the outpatient follow up waiting lists (OWL), for making follow up appointments ensuring effective and efficient use of all clinic slots and to ensure that all patients data is recorded accurately.
To ensure that clinic outcomes, including attendance, DNAs and their pathway status are recorded.
To be responsible for cashing up, closing outpatients clinics within 24 hours.
To adhere to the Trust Access Policy

Person Specification

Qualifications

Essential

GSCE English or equivalent
Microsoft, Outlook, Word, and Excel

Skills

Essential

Good administrative skills, organised and methodical, with good attention to detail including spelling, grammar and accuracy
Good verbal and written communication skills
Able to remain calm under pressure when working in a busy environment
Ability to work on own initiative, and also as part of a team, self motivated, flexible approach

Desirable

Knowledge of the NHS
Knowledge/use of EPIC

Experience

Essential

Dealing with the public/customer service
Previous clerical experience
Ability to adapt using different systems as appropriate

Desirable

Knowledge of the NHS
Knowledge/use of EPIC

Person Specification

Qualifications

Essential

GSCE English or equivalent
Microsoft, Outlook, Word, and Excel

Skills

Essential

Good administrative skills, organised and methodical, with good attention to detail including spelling, grammar and accuracy
Good verbal and written communication skills
Able to remain calm under pressure when working in a busy environment
Ability to work on own initiative, and also as part of a team, self motivated, flexible approach

Desirable

Knowledge of the NHS
Knowledge/use of EPIC

Experience

Essential

Dealing with the public/customer service
Previous clerical experience
Ability to adapt using different systems as appropriate

Desirable

Knowledge of the NHS
Knowledge/use of EPIC

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Frimley Health NHS Foundation Trust

Address

King Edward Hospital

St. Leonards Road

Windsor

SL4 3DP

Employer's website

https://www.fhft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Frimley Health NHS Foundation Trust

Address

King Edward Hospital

St. Leonards Road

Windsor

SL4 3DP

Employer's website

https://www.fhft.nhs.uk/ (Opens in a new tab)