Job summary
We have an exciting opportunity for an experienced and talented senior nurse to lead the Operational Site Team at our Frimley Park site.
We are looking for a Head of Capacity who can show that they lead in the right way and that they can evidence what they deliver.
The post holder will play a key role in ensuring supportive and responsive operational leadership, with the responsibility for capacity and flow delivery, maintaining site integrity whilst achieving quality targets.
The post holder will be the key operational manager with Frimley Integrated Care Board and System for sustainable delivery in respect to both non elective and elective performance targets.
The Post holder is responsible for the management of the Trust bed management, escalation, and Opel Policy to ensure safe patient flow within the organisation.
The Post holder will manage non-emergency patient transport service and budget control.
The role will involve managing the Clinical site team, working closely with ED helping to achieve government targets.
Manage the day to day operational running of the site, with rotational on call responsibilities.
Play a part in the everyday matters programme.
Main duties of the job
- Provide senior leadership to deliver effective Site management services for Frimley Park Hospital
- Initiate the agreed procedures for the safe, appropriate and effective use of the Trust's bed capacity for emergency and elective admissions
- Co-ordinate and participate in the Trust's response teams to emergency situations, ie. fire, security alerts, management of major and serious untoward incidents
- Co-ordinate the Hospital Out of Hours Team and continue to work with clinical colleagues with Hospital @ night
- Provide senior leadership and operational management, Trust wide as the Clinical Site Managers are the most senior decision makers on Site out of hours
- Lead the development of policy and implementation regarding hospital flow and appropriate timely access for patients
- Budgetary responsibility for site and discharge lounge
- Lead the policy on effective discharge from ward areas, member of the monthly escalation SITREP meetings with multi agency partners
- Support the development of the strategic plans for the Directorate
- Develop service line strategy to continue improvements on hospital flow
- Leading on the development of partnership arrangements with the local authority and ICS to ensure any complex patient discharge needs are met
- Develop and implement plans to support and embed the role of the Clinical Site Team during major incidents
- Lead on emergency planning that relates internally to patient flows
About us
There's never been a more exciting time to build your career at Frimley Health, one of the country's largest and most respected trusts
Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire.
We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.
We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR - Epic - went live in June and we are already beginning to reap the benefits of this ambitious investment.
Our threecore values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other.
If you have a passion for clinical excellence, patient care and your own career development, you'll feel at home at Frimley Health.
Job description
Job responsibilities
Key Duties & Responsibilities
- Operate the Trust Bed Management policy and procedures to co-ordinate the effective admission, transfer and discharge of all emergency, urgent and elective patients Co-ordinate the transfer of patients through the inpatient system to allow for sufficient capacity and the safe and appropriate placement of admissions whilst maintaining 4 hour emergency access target
- Maintain effective and co-operative working relationships with all staff to support effective Trust-wide co-ordination
- Maintain an accurate and contemporaneous bed state, monitor actual/potential occupancy and contribute to the collection of data with analysis of directorate performance
- Maintain data of all outliers, side room activity and prioritise accordingly
- Identify issues which prevent the safe and effective management of admissions and seek solutions in order to resolve them
- Monitor trigger factors associated with, and where necessary implement the Bed Escalation Policy to minimise bed crises through effective planning for the safe and efficient use of the Hospital bed stock
- Maintain robust communication networks between Discharge Liaison nurses, Discharge Lounge staff, community care agencies and the relevant voluntary agencies to support timely effective patient discharge
- Liaise closely with the Infection Prevention and Control Team to ensure containment of infectious diseases
- Liaise with external Bed/Site Managers to co-ordinate patient repatriations and transfers and undertaking escalation where necessary
- Respond as detailed in protocols, providing immediate co-ordination of the Trusts emergency response to:
- Major Incidents
- Serious Incidents
- Security Alerts
- Fire Calls
- Cardiac Arrest Calls
Management and Leadership Responsibilities
- The post holder has overall responsibility for site management and for overseeing the management of the Hospital over 24 hour period
- Ensure the smooth, efficient and effective operation of the Trust when on duty and ensure the Site Managers support Trust-wide standards and objectives, ensure appropriate and effective decision making at all times
- To communicate pertinent site management issues to relevant senior managers and on call executives
- Demonstrate effective leadership skills in the clinical and organisational settings
- To safeguard the interests of the Trust by reporting problems / issues relating to the Hospital site where Health & Safety may be at risk
- Liaise with Security Managers and Press Office and on behalf of the Trust with external agencies such as Police
- Ensure that all clinical and legal documents are completed accurately, appropriately and in a timely manner
- Reception, filing, tracing and transferring of Mental Health Act Section papers in accordance with agreed procedures
- Understand the disciplinary procedure and be able to initiate first line action where necessary
- Triage and manage all requests for temporary staffing and co-ordinate deployment of staff out of hours
- Provide adequate and consistent site cover on a rotational basis and maintain a robust handover between Site Managers to ensure consistent decision making and clear plans going forward
- Participate in the Trust On Call Managers Rota
Professional Responsibilities
- Ensure that all staff under her / his supervision work within agreed Trust policies relating to nursing procedures, emergencies (cardiac arrest, fire, bomb alert, major incident) complaints, grievances and unusual incidents
- Maintain professional confidentiality
- Deal fairly and communicate consistently with service users and staff to engender a culture of openness
- Communicate the vision and rationale of the service provided
- Investigate incidents and complaints in-line with Trust policy
- Improve quality and safety
- Develop and enable strong partnerships
- Create a culture of continuous improvement
- Improve our facilities and protect the environment
Corporate Responsibilities and Duties
Investors in People:
Communicate regularly and openly with direct reports about the organisations vision, values, strategy, objectives and plans
Agree objectives with direct reports that help deliver the organisations strategy and plans and provide clarity of focus and feedback on performance through appraisal (at least annually)
Support the development of direct reports through effective education, training, coaches, mentoring, secondment or other learning opportunities. Discuss the expected outcomes of the learning opportunity and assist them in applying the learning (skills, knowledge, personal effectiveness) at work
Health & Safety:
The organisation is responsible for providing a safe and healthy environment for employees, patients and visitors
Ensure that all staff (including contractors) accountable to you receive the necessary health and safety information and are appropriately inducted and trained in relation to safety and health
Safeguarding Vulnerable People:
Safeguard and promote the welfare of children, young people and vulnerable adults, where contact with them is part of your normal duties
Equal Opportunities:
Promote and respect equality off opportunity and diversity
Freedom of Information Act 2000 & Data Protection Act 1998:
Provide information and protect data in accordance with Trust policies and procedures and legislation
This job description is an indication of the scope of the role and is subject to review and amendment, in consultation with the post holder, to reflect changing organisational need
Job description
Job responsibilities
Key Duties & Responsibilities
- Operate the Trust Bed Management policy and procedures to co-ordinate the effective admission, transfer and discharge of all emergency, urgent and elective patients Co-ordinate the transfer of patients through the inpatient system to allow for sufficient capacity and the safe and appropriate placement of admissions whilst maintaining 4 hour emergency access target
- Maintain effective and co-operative working relationships with all staff to support effective Trust-wide co-ordination
- Maintain an accurate and contemporaneous bed state, monitor actual/potential occupancy and contribute to the collection of data with analysis of directorate performance
- Maintain data of all outliers, side room activity and prioritise accordingly
- Identify issues which prevent the safe and effective management of admissions and seek solutions in order to resolve them
- Monitor trigger factors associated with, and where necessary implement the Bed Escalation Policy to minimise bed crises through effective planning for the safe and efficient use of the Hospital bed stock
- Maintain robust communication networks between Discharge Liaison nurses, Discharge Lounge staff, community care agencies and the relevant voluntary agencies to support timely effective patient discharge
- Liaise closely with the Infection Prevention and Control Team to ensure containment of infectious diseases
- Liaise with external Bed/Site Managers to co-ordinate patient repatriations and transfers and undertaking escalation where necessary
- Respond as detailed in protocols, providing immediate co-ordination of the Trusts emergency response to:
- Major Incidents
- Serious Incidents
- Security Alerts
- Fire Calls
- Cardiac Arrest Calls
Management and Leadership Responsibilities
- The post holder has overall responsibility for site management and for overseeing the management of the Hospital over 24 hour period
- Ensure the smooth, efficient and effective operation of the Trust when on duty and ensure the Site Managers support Trust-wide standards and objectives, ensure appropriate and effective decision making at all times
- To communicate pertinent site management issues to relevant senior managers and on call executives
- Demonstrate effective leadership skills in the clinical and organisational settings
- To safeguard the interests of the Trust by reporting problems / issues relating to the Hospital site where Health & Safety may be at risk
- Liaise with Security Managers and Press Office and on behalf of the Trust with external agencies such as Police
- Ensure that all clinical and legal documents are completed accurately, appropriately and in a timely manner
- Reception, filing, tracing and transferring of Mental Health Act Section papers in accordance with agreed procedures
- Understand the disciplinary procedure and be able to initiate first line action where necessary
- Triage and manage all requests for temporary staffing and co-ordinate deployment of staff out of hours
- Provide adequate and consistent site cover on a rotational basis and maintain a robust handover between Site Managers to ensure consistent decision making and clear plans going forward
- Participate in the Trust On Call Managers Rota
Professional Responsibilities
- Ensure that all staff under her / his supervision work within agreed Trust policies relating to nursing procedures, emergencies (cardiac arrest, fire, bomb alert, major incident) complaints, grievances and unusual incidents
- Maintain professional confidentiality
- Deal fairly and communicate consistently with service users and staff to engender a culture of openness
- Communicate the vision and rationale of the service provided
- Investigate incidents and complaints in-line with Trust policy
- Improve quality and safety
- Develop and enable strong partnerships
- Create a culture of continuous improvement
- Improve our facilities and protect the environment
Corporate Responsibilities and Duties
Investors in People:
Communicate regularly and openly with direct reports about the organisations vision, values, strategy, objectives and plans
Agree objectives with direct reports that help deliver the organisations strategy and plans and provide clarity of focus and feedback on performance through appraisal (at least annually)
Support the development of direct reports through effective education, training, coaches, mentoring, secondment or other learning opportunities. Discuss the expected outcomes of the learning opportunity and assist them in applying the learning (skills, knowledge, personal effectiveness) at work
Health & Safety:
The organisation is responsible for providing a safe and healthy environment for employees, patients and visitors
Ensure that all staff (including contractors) accountable to you receive the necessary health and safety information and are appropriately inducted and trained in relation to safety and health
Safeguarding Vulnerable People:
Safeguard and promote the welfare of children, young people and vulnerable adults, where contact with them is part of your normal duties
Equal Opportunities:
Promote and respect equality off opportunity and diversity
Freedom of Information Act 2000 & Data Protection Act 1998:
Provide information and protect data in accordance with Trust policies and procedures and legislation
This job description is an indication of the scope of the role and is subject to review and amendment, in consultation with the post holder, to reflect changing organisational need
Person Specification
Qualifications
Essential
- Registered Nurse
- Management and or Leadership qualification
Experience
Essential
- Expereince of complaints investigation and management
Desirable
- Project management experience
Person Specification
Qualifications
Essential
- Registered Nurse
- Management and or Leadership qualification
Experience
Essential
- Expereince of complaints investigation and management
Desirable
- Project management experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Employer details
Employer name
Frimley Health NHS Foundation Trust
Address
Frimley Park Hospital, Frimley Health Foundation Trust
Portsmouth Road
FRIMLEY
GU16 7UJ
Employer's website
https://www.fhft.nhs.uk/ (Opens in a new tab)
