Job summary
Responsible for the effective operational day to day management of designated areas within the hotel services department.
Support the Senior Hotel Services Manager providing efficient and effective Housekeeping, portering, switchboard/reception, patients and retail catering. Ensuring the services provided meet the required standards such as National Standards of Cleanliness 2021, Food Safety 1990 and Health Safety 1974 and Environmental Health regulations.
The post-holder will be required to liaise with ward/department managers on a regular basis to discuss service issues and make recommendations for change to the Senior Hotel Services Manager that will improve service delivery within their designated area of responsibility
Main duties of the job
Operational Management to include full line management responsibilities and responsibility for the delivery of a quality service, always ensuring compliance with departmental operating procedures and standards agreed in the specification and budget.Line Management responsibilities for performance, conduct, attendance, absence and effective roster management ensuring compliance with operational procedures, policies and standards.To produce and maintain work schedules, planning for work programs and to update the work specification appropriately.To represent their department at outbreak/infection control meetings and to implement agreed actions.Ensure that all statutory and quality standards are maintained within housekeeping, portering, switchboard, reception, catering including ward food provision through appropriate management and monitoring of service and general facilities operating procedures and applications.Making recommendations/new ideas for improvements, leading on their implementation within areas of responsibility once agreed.To carry out workplace inspections of the environment, risk assessments and quality audits on a regular basis.
About us
There's never been a more exciting time to build your career at Frimley Health, one of the country's largest and most respected trusts
Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire.
We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.
We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR - Epic - went live in June and we are already beginning to reap the benefits of this ambitious investment.
Our threecore values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other.
If you have a passion for clinical excellence, patient care and your own career development, you'll feel at home at Frimley Health.
Job description
Job responsibilities
The post holder will be responsible to manage the staff sickness in accordance with the sickness policy.
Annual leave management of the hotel services department, ensuring the staff are taking annual in line with the policy.
Support the senior management develop/review the site risk assessment, safe system at work and HACCP.
Responsible for the department performance management, counselling, carrying out investigations as appropriate.
To carry out and to monitor weekly/monthly cleanliness/ food safety/hygiene audits and ensure action is taken to rectify any failing scores.
To carry out and ensure the appropriate induction and personal/professional development for all staff.
To ensure the food the consumption is in line with the budget and that the retail units sales reflect the income.
Ensure the food production and storage is in line with the food safety management and the HACCP
Work with the senior management to develop and implement changes to the retail and review patient food menus.
Keep up to date with new technology, that will improve working practise, and assist with implementation of new system
Responsible for ensuring effective staff engagement and communication, actively promoting new ideas and initiatives in line with Trust requirements.
Job description
Job responsibilities
The post holder will be responsible to manage the staff sickness in accordance with the sickness policy.
Annual leave management of the hotel services department, ensuring the staff are taking annual in line with the policy.
Support the senior management develop/review the site risk assessment, safe system at work and HACCP.
Responsible for the department performance management, counselling, carrying out investigations as appropriate.
To carry out and to monitor weekly/monthly cleanliness/ food safety/hygiene audits and ensure action is taken to rectify any failing scores.
To carry out and ensure the appropriate induction and personal/professional development for all staff.
To ensure the food the consumption is in line with the budget and that the retail units sales reflect the income.
Ensure the food production and storage is in line with the food safety management and the HACCP
Work with the senior management to develop and implement changes to the retail and review patient food menus.
Keep up to date with new technology, that will improve working practise, and assist with implementation of new system
Responsible for ensuring effective staff engagement and communication, actively promoting new ideas and initiatives in line with Trust requirements.
Person Specification
skills and experience
Essential
- Ability to communicate effectively with internal/external stakeholders at all levels
- Has a working knowledge of employment, health & safety and other relevant legislation
- Able to demonstrate experience delivering quality catering services to patients, staff and visitors together with managing cleaning audit systems
- Able to demonstrate experience of effectively managing groups of support staff across a range of services within NHS or a complex organisation
Desirable
- Retail management and handling cash.
- Experience of conduct/performance/ sickness management experience
- Food safety knowledge
- Hospitality degree or Leadership/Management qualification or equivalent experience
Person Specification
skills and experience
Essential
- Ability to communicate effectively with internal/external stakeholders at all levels
- Has a working knowledge of employment, health & safety and other relevant legislation
- Able to demonstrate experience delivering quality catering services to patients, staff and visitors together with managing cleaning audit systems
- Able to demonstrate experience of effectively managing groups of support staff across a range of services within NHS or a complex organisation
Desirable
- Retail management and handling cash.
- Experience of conduct/performance/ sickness management experience
- Food safety knowledge
- Hospitality degree or Leadership/Management qualification or equivalent experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
