Frimley Health NHS Foundation Trust

Outpatient Appointments Officer

This job is now closed

Job summary

An exciting opportunity has arisen for a Outpatient Appointments Officer to join the Ophthalmology Outpatient Team at Frimley Park Hospital.

You will be expected to undertake a variety of tasks across all aspects of appointment bookings and rescheduling of appointments. You will also be expected to work independently and also as part of a team.

Main duties of the job

The ideal candidate will possess: - good communication skills, handling both internal and external telephone calls- a flexible approach to work and the ability to work independently and as part of a team. An eye for detail in data collection and recording, and an awareness of local and national targets . This post is an excellent opportunity to develop skills working within the outpatient booking team in a band 3 job role.

About us

Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.

We brought together Heatherwood and Wexham Park Hospitals NHS Foundation Trust and Frimley Park Hospital NHS Foundation Trust to create Frimley Health NHS Foundation Trust on 1 October 2014.

As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.

We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.

Our threecore values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other,Committed to Excellence, Working Together and Facing the Future.

Date posted

03 August 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,008 to £25,553 a year per annum INCL HCAS

Contract

Permanent

Working pattern

Part-time

Reference number

151-JLM147-A

Job locations

Frimley Park Hospital

Portsmouth Road

Frimley

GU16 7UJ

Job description

Job responsibilities

For further information on the skills/knowledge required for this role, please check the job description/person specification attached

Job description

Job responsibilities

For further information on the skills/knowledge required for this role, please check the job description/person specification attached

Person Specification

Qualifications

Essential

GCSE English and Maths pass or equivalent
ECDL or equivalent
NVQ Level 3 Administration or equivalent practical knowledge

Experience

Essential

Experience of working in a hospital or busy office environment.
Significant experience in difficult patient situations.

Desirable

call centre experience
NHS experience

Person Specification

Qualifications

Essential

GCSE English and Maths pass or equivalent
ECDL or equivalent
NVQ Level 3 Administration or equivalent practical knowledge

Experience

Essential

Experience of working in a hospital or busy office environment.
Significant experience in difficult patient situations.

Desirable

call centre experience
NHS experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Frimley Health NHS Foundation Trust

Address

Frimley Park Hospital

Portsmouth Road

Frimley

GU16 7UJ

Employer's website

https://www.fhft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Frimley Health NHS Foundation Trust

Address

Frimley Park Hospital

Portsmouth Road

Frimley

GU16 7UJ

Employer's website

https://www.fhft.nhs.uk/ (Opens in a new tab)