Job summary
We are looking for a talented and enthusiastic Project Manager to join the Radiology team for 12 months to undertake an administration and bookings improvement project. We would like someone to join our team to help us to improve our performance and efficiency and to review options for automation and improved processes.
You will have the opportunity to move between operational delivery, strategy development and project management. You will work as part of the Radiology Support team and will be fully supported to achieve the project goals, reporting these at both Trust and ICS level. The role will involve travel across our sites as well as some remote/home working if desired.
We are looking for someone who has significant experience of working in a similar field, with good understanding of the principles of project management, experience of implementing improvement projects, and has a good knowledge of the health sector. You will be able to articulate and track project milestones, manage complex data, and be able to hold yourself and others to account for delivery. You will have excellent communications skills and must be effective working alongside a range of clinical and non-clinical colleagues and stakeholders.
Main duties of the job
- To lead administrative and bookings process improvement and efficiencies on behalf of the Radiology Senior Leadership Team including alignment of processes across sites.
- To set up and deliver effective processes and monitoring across all administrative areas of Radiology to ensure a smooth and efficient booking and administration service with visibility and reporting to senior managers in place.
- Work closely with the Radiology Performance Manager to set up the day-to-day planning and delivery, reporting and monitoring of all key radiology targets and performance metrics.
- Work in partnership with appropriate management, clinical staff and others to ensure support and engagement for projects and embed new and improved ways of working in the administration and bookings teams.
- Use influencing and facilitation skills to inspire staff to approach things differently e.g. deliver services differently, adopt different business processes, and establish positive relationships with other Trust/external teams.
- Provide positive leadership to become a 'champion' of change in Frimley Health aligned to the Frimley Excellence programme.
- Ensure all project risks and issues are identified, recorded and managed effectively.
- Provide excellent project management and co-ordination of projects across a range of stakeholders, many of which will require constant re-assessment of delivery timescales and plans where activities run behind schedule or delays are caused by interdependencies across plans.
About us
There's never been a more exciting time to build your career at Frimley Health, one of the country's largest and most respected trusts
Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire.
We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.
We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR - Epic - went live in June and we are already beginning to reap the benefits of this ambitious investment.
Our threecore values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other.
If you have a passion for clinical excellence, patient care and your own career development, you'll feel at home at Frimley Health.
Job description
Job responsibilities
DIMENSIONS OF JOB:
Working as part of the Radiology Support Team, the Project Manager will be responsible for the management and delivery of projects relating to administration and bookings performance and efficiency of the directorate as well as working closely with wider system projects to look at options for automation and improved processes.
The post holder will need to be flexible moving between operational delivery, strategy development and project management and reporting at both Trust level, and ICS level.
PURPOSE OF JOB:
- To lead administrative and bookings process improvement and efficiencies on behalf of the Radiology Senior Leadership Team including alignment of processes across sites.
- To set up and deliver effective processes and monitoring across all administrative and bookings areas of Radiology to ensure a smooth and efficient booking and administration service with visibility and reporting to senior managers in place.
- Work closely with the Radiology Performance Manager to set up the day-to-day planning and delivery, reporting and monitoring of all key radiology targets and performance metrics.
- To create a project plan, lead on and implement projects to establish or improve effective workstreams as required with SMART (specific, measurable, achievable, realistic and time bound) objectives, using informed decision making.
- Work in partnership with appropriate management, clinical staff and others to ensure support and engagement for projects and embed new and improved ways of working in the administration and bookings teams.
- To facilitate project progression and achieve goals through the coordination and facilitation of project-based meetings and management of associated documentation.
- Use influencing and facilitation skills to inspire staff to approach things differently e.g. deliver services differently, adopt different business processes, and establish positive relationships with other Trust / external teams.
- Provide positive leadership to become a champion of change in Frimley Health Foundation Trust aligned to the Frimley Excellence programme.
- Ensure all project risks and issues are identified, recorded and managed effectively.
- Develop performance indicators in collaboration with Performance Manager, Support Services Leads and Modality Leads to ensure sustainable change is affected and delivered.
- Provide excellent project management and co-ordination of a broad range of projects across a range of stakeholders, many of which will require constant re-assessment of delivery timescales and plans where activities run behind schedule or delays are caused by interdependencies across plans.
KEY TASKS & Responsibilities:
Project Delivery
- Project manage the planning and delivery of all aspects of an efficient booking and scheduling system in Radiology.
- Plan, manage and implement specific projects including liaising with modality leads and senior managers to understand ways of improving capacity, efficiency and utilisation across all modalities.
- Provide regular project progress reports to track progress and report to management, identify and escalating any risks or issues through the appropriate channels.
- Contribute to the identification, creation and delivery of agreed improvements of the directorate administration system, reflecting the priorities agreed by the senior leadership team.
- Setting up and facilitating and documenting meetings as necessary to achieve project goals.
- Transition projects to Business as Usual in partnership with support service managers and performance manager.
- Take responsibility for developing a robust project management framework including the preparation of project plans, key outcomes, deliverables, timescales, financials and risk management.
- Review data to understand where disparities exist, and improvements can be made
- Explore options around booking automation, develop recommendations and initiate implementation plan.
- Ensure detailed booking and administrative SOPs are in place and aligned across all sites.
- Liaise with key stakeholders across the Trust to align expectations regarding project requirements and deliverables.
- Communicate and liaise across all levels, developing and fostering a strong and effective working relationship with staff and with other radiology managers
- Support the embedding of a culture of continuous improvement within the service.
- Develop and deliver against improvement action plans in relation to agreed priorities and commitments.
- Identify and develop plans to support administrative system improvements that also reduces system cost where possible.
- Develop and deliver training materials to cover the relevant bookings processes within Radiology.
STAKEHOLDER MANAGMENT
- Support the development of strong working relationships with multiple teams within the Trust, to deliver against all projects and improve patient experience.
- Work closely with the Diagnostic Digital Programme Lead to support delivery across aligned project areas including bookings automation project.
- Engage with patients, public and other stakeholders in delivery of projects.
- With input from modality leads, lead projects to improve specific booking steps and processes for each modality area.
PROJECT REPORTING
- Build and sustain effective reporting and progress reports.
- Monitor and evaluate projects, demonstrating benefits and impact.
- Develop a bookings dashboard working closely with the performance manager to understand key parameters and KPIs to be measured.
- Apply an organised approach to project management, working in close partnership with the Frimley Excellence team resulting in the delivery of agreed outputs against an agreed timeframe.
- Manage own workload and make informed decisions independently on behalf of projects with appropriate and timely escalation of relevant risks and issues to the senior leadership team.
- Monitor, record and report progress made within each project/ activity within the work stream, ensuring reporting and appropriate escalation of key risks and issues which may impact on project success through the relevant project governance. Reporting on progress to senior leadership team.
This job description is an indication of the type and range of tasks that are expected of the post holder, and other duties may be required, in line with the role and the banding. It will be reviewed and amended from time to time in consultation with the post holder to take account of changing organisational need.
This job description should be read in conjunction with the non-supervisory JD Addendum, available at: https://www.fhft.nhs.uk/media/2754/jd-addendum-non-supervisory.pdf
Job description
Job responsibilities
DIMENSIONS OF JOB:
Working as part of the Radiology Support Team, the Project Manager will be responsible for the management and delivery of projects relating to administration and bookings performance and efficiency of the directorate as well as working closely with wider system projects to look at options for automation and improved processes.
The post holder will need to be flexible moving between operational delivery, strategy development and project management and reporting at both Trust level, and ICS level.
PURPOSE OF JOB:
- To lead administrative and bookings process improvement and efficiencies on behalf of the Radiology Senior Leadership Team including alignment of processes across sites.
- To set up and deliver effective processes and monitoring across all administrative and bookings areas of Radiology to ensure a smooth and efficient booking and administration service with visibility and reporting to senior managers in place.
- Work closely with the Radiology Performance Manager to set up the day-to-day planning and delivery, reporting and monitoring of all key radiology targets and performance metrics.
- To create a project plan, lead on and implement projects to establish or improve effective workstreams as required with SMART (specific, measurable, achievable, realistic and time bound) objectives, using informed decision making.
- Work in partnership with appropriate management, clinical staff and others to ensure support and engagement for projects and embed new and improved ways of working in the administration and bookings teams.
- To facilitate project progression and achieve goals through the coordination and facilitation of project-based meetings and management of associated documentation.
- Use influencing and facilitation skills to inspire staff to approach things differently e.g. deliver services differently, adopt different business processes, and establish positive relationships with other Trust / external teams.
- Provide positive leadership to become a champion of change in Frimley Health Foundation Trust aligned to the Frimley Excellence programme.
- Ensure all project risks and issues are identified, recorded and managed effectively.
- Develop performance indicators in collaboration with Performance Manager, Support Services Leads and Modality Leads to ensure sustainable change is affected and delivered.
- Provide excellent project management and co-ordination of a broad range of projects across a range of stakeholders, many of which will require constant re-assessment of delivery timescales and plans where activities run behind schedule or delays are caused by interdependencies across plans.
KEY TASKS & Responsibilities:
Project Delivery
- Project manage the planning and delivery of all aspects of an efficient booking and scheduling system in Radiology.
- Plan, manage and implement specific projects including liaising with modality leads and senior managers to understand ways of improving capacity, efficiency and utilisation across all modalities.
- Provide regular project progress reports to track progress and report to management, identify and escalating any risks or issues through the appropriate channels.
- Contribute to the identification, creation and delivery of agreed improvements of the directorate administration system, reflecting the priorities agreed by the senior leadership team.
- Setting up and facilitating and documenting meetings as necessary to achieve project goals.
- Transition projects to Business as Usual in partnership with support service managers and performance manager.
- Take responsibility for developing a robust project management framework including the preparation of project plans, key outcomes, deliverables, timescales, financials and risk management.
- Review data to understand where disparities exist, and improvements can be made
- Explore options around booking automation, develop recommendations and initiate implementation plan.
- Ensure detailed booking and administrative SOPs are in place and aligned across all sites.
- Liaise with key stakeholders across the Trust to align expectations regarding project requirements and deliverables.
- Communicate and liaise across all levels, developing and fostering a strong and effective working relationship with staff and with other radiology managers
- Support the embedding of a culture of continuous improvement within the service.
- Develop and deliver against improvement action plans in relation to agreed priorities and commitments.
- Identify and develop plans to support administrative system improvements that also reduces system cost where possible.
- Develop and deliver training materials to cover the relevant bookings processes within Radiology.
STAKEHOLDER MANAGMENT
- Support the development of strong working relationships with multiple teams within the Trust, to deliver against all projects and improve patient experience.
- Work closely with the Diagnostic Digital Programme Lead to support delivery across aligned project areas including bookings automation project.
- Engage with patients, public and other stakeholders in delivery of projects.
- With input from modality leads, lead projects to improve specific booking steps and processes for each modality area.
PROJECT REPORTING
- Build and sustain effective reporting and progress reports.
- Monitor and evaluate projects, demonstrating benefits and impact.
- Develop a bookings dashboard working closely with the performance manager to understand key parameters and KPIs to be measured.
- Apply an organised approach to project management, working in close partnership with the Frimley Excellence team resulting in the delivery of agreed outputs against an agreed timeframe.
- Manage own workload and make informed decisions independently on behalf of projects with appropriate and timely escalation of relevant risks and issues to the senior leadership team.
- Monitor, record and report progress made within each project/ activity within the work stream, ensuring reporting and appropriate escalation of key risks and issues which may impact on project success through the relevant project governance. Reporting on progress to senior leadership team.
This job description is an indication of the type and range of tasks that are expected of the post holder, and other duties may be required, in line with the role and the banding. It will be reviewed and amended from time to time in consultation with the post holder to take account of changing organisational need.
This job description should be read in conjunction with the non-supervisory JD Addendum, available at: https://www.fhft.nhs.uk/media/2754/jd-addendum-non-supervisory.pdf
Person Specification
Interview
Essential
- Qualifications
- Experience
- Skills & Knowledge
Desirable
- Educated to Master's degree level or equivalent experience
- Substantial experience of working within the NHS, public sector or health-related field
- Able to convey highly complex, sensitive or contentious information with tact and diplomacy
- Ability to work under pressure and meet deadlines and to prioritise/organise workload
Person Specification
Interview
Essential
- Qualifications
- Experience
- Skills & Knowledge
Desirable
- Educated to Master's degree level or equivalent experience
- Substantial experience of working within the NHS, public sector or health-related field
- Able to convey highly complex, sensitive or contentious information with tact and diplomacy
- Ability to work under pressure and meet deadlines and to prioritise/organise workload
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
