Job summary
To develop and maintain effective working relationships with all Trust staff, including clinicians, nursing staff and administration staff to provide an accurate, efficient professional and seamless service to patients and visitors.
To greet every patient in a pleasant, calming manner and direct them to appropriate area.
To deal with patients in a polite and respectful manner complying with their requests where possible and where it is not possible to deal with them with dignity and respect,
F1 is a 28- bedded paediatric ward and paediatric assessment unit.
We care for children aged new born to 16 with a variety of conditions.
Main duties of the job
Maintain accurate admission, confirm attendance, transfer and discharge information.
To check patient details are correct and amend or update details on EPIC and in the case notes when necessary in accordance to standards set by DATA Assurance Department (DAD).
Ordering supplies, ensuring there is adequate resources.
To update real time on EPIC regularly.
About us
Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.
As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.
We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.
Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.
We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical and nursing personnel working alongside the hospital's NHS staff providing care to patients in all specialties.
Job description
Job responsibilities
To provide administrative and clerical support to the ward 20 at Wexham Park hospital. To ensure the availability of accurate patient records and documentation as per Trust Policies and Procedures. To maintain confidentiality and security of patient information as per Trust Policy and in line with Information Governance Guidelines
Job description
Job responsibilities
To provide administrative and clerical support to the ward 20 at Wexham Park hospital. To ensure the availability of accurate patient records and documentation as per Trust Policies and Procedures. To maintain confidentiality and security of patient information as per Trust Policy and in line with Information Governance Guidelines
Person Specification
Qualifications
Essential
- Educated to GCSE or equivalent
Skills
Essential
- Excellent interpersonal skills - ability to communicate effectively with all levels of customer, both internal and external
- Able to manage time effectively and to prioritise tasks
- Able to work to a consistently high standard
Desirable
- Knowledge of hospital IT programs; EPIC
Experience
Essential
- Clerical experience
- Excellent organisational skills
- Ability to multitask effectively and meet deadlines
Person Specification
Qualifications
Essential
- Educated to GCSE or equivalent
Skills
Essential
- Excellent interpersonal skills - ability to communicate effectively with all levels of customer, both internal and external
- Able to manage time effectively and to prioritise tasks
- Able to work to a consistently high standard
Desirable
- Knowledge of hospital IT programs; EPIC
Experience
Essential
- Clerical experience
- Excellent organisational skills
- Ability to multitask effectively and meet deadlines
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
