Transfer of care hub Team Administrator

Job summary

We are looking for a motivated and organised Administrator to join the Transfer of Care Hub, supporting the coordination of adult discharges from hospital into community services. We are a relatively new service and our expansion has led to us needing vital administrative support. This is a busy, team-based role working closely with ward staff, community teams and partner organisations.

The post holder will provide key administrative support by maintaining accurate records on SystmOne, Excel spreadsheets and the Transfer of Care Dashboard, ensuring information is kept up to date to support safe and timely transfers of care. The role involves regular liaison with professionals to share updates and support effective communication across services.

We are looking for someone who is reliable, adaptable and keen to contribute to a service that plays a vital role in supporting patient flow and continuity of care.

Please note: Due to recent changes in UK immigration and visa rules, this role may not be eligible for Skilled Worker visa sponsorship. Applicants who do not currently have the right to work in the UK may not be considered. Candidates requiring sponsorship should review the eligibility criteria on the gov.uk website before applying to assess their eligibility for a Certificate of Sponsorship for this role.

Skilled Worker visa: going rates for eligible occupation codes - GOV.UK

Health and Care Worker visa: If you'll need to meet different salary requirements - GOV.UK

Main duties of the job

• Act as a point of contact for the Transfer of Care Hub, responding to routine queries from wards, community services and partner organisations.

• Update and maintain patient and service information on SystmOne, Excel and the Transfer of Care Dashboard.

• Track patient progress through discharge pathways and update systems in line with agreed processes.

• Liaise regularly with ward teams, therapists and discharge services to support timely transfers of care.

• Answer telephone calls, manage messages and pass information to the appropriate staff.

• Support the organisation of meetings, including diary coordination and circulation of information.

• Maintain organised electronic and paper filing systems.

• Provide general administrative support to the Hub team as required.

About us

We are the main provider of NHS community services across East and West Sussex, with 6,000 staff serving 1.3 million people. We deliver essential care to adults and children, helping them manage their health, avoid hospital admissions, and reduce hospital stays.

Our Trust vision is to provide excellent care at the heart of the community. We offer opportunities across medical, clinical, support, and corporate services.

Why work for us?o Positive 2024 NHS Staff Survey results, highlighting compassionate leadership and wellbeingo Varied environments: community hospitals, patients' homes, and bases across Sussexo Flexible working options: part-time, flexi-time, annualised hours, and flexi-retiremento Excellent training, development, and research opportunitieso Accredited Living Wage Employer, we ensure fair pay for all our staffo Cost-effective workplace nurseries in Crawley, Hove, and Brightono Active EMBRACE, Disability & Wellbeing, LGBTQIA+, and Religion & Belief networkso Level 3 Disability Confident Leader and Veteran Aware Trust

Our values--Compassionate Care, Working Together, Achieving Ambitions, Delivering Excellence--guide everything we do.

We embrace diversity and encourage applications from all backgrounds, particularly from ethnically diverse, disabled, and LGBTQIA+ individuals. We aim to create an inclusive environment and support reasonable adjustments during recruitment.

This post may close early if sufficient applications are received.