Job summary
The Specialist Nursing Team at Chailey Clinical Services (CCS) provide care and support for children and young people with complex Neurodisability and their families across the school and residences in the adjoining Chailey Heritage Foundation and at the Bluebells Short Breaks service. The team consists of highly specialist nurses, nurse associates, Health Care Support Workers and two administrators.
A willingness to provide reciprocal cover for the Bluebells short breaks administrator, where necessary and share common tasks are key requirements of the role.
Please note: Due to recent changes in UK immigration and visa rules, this role may not be eligible for Skilled Worker visa sponsorship. Applicants who do not currently have the right to work in the UK may not be considered. Candidates requiring sponsorship should review the eligibility criteria on the gov.uk website before applying to assess their eligibility for a Certificate of Sponsorship for this role.
Skilled Worker visa: going rates for eligible occupation codes - GOV.UK
Health and Care Worker visa: If you'll need to meet different salary requirements - GOV.UK
Main duties of the job
a) The post holder will work closely with the Specialist Nurses and Health Care Support Workers supporting them by running a proactive, efficient and responsive administrative support.
b) Prioritise, plan and organise daily workload, ensuring the daily tasks and ongoing workloads are prioritised and completed within agreed and acceptable timescales.
c) Receive and respond to queries from external parties, patients and relatives, or other departments, escalating more complex queries to the relevant member of the team.
d) Receive routine correspondence and ensure outstanding matters are competed.
About us
We are the main provider of NHS community services across East and West Sussex, with 6,000 staff serving 1.3 million people. We deliver essential care to adults and children, helping them manage their health, avoid hospital admissions, and reduce hospital stays.
Our Trust vision is to provide excellent care at the heart of the community. We offer opportunities across medical, clinical, support, and corporate services.
Why work for us?o Positive 2024 NHS Staff Survey results, highlighting compassionate leadership and wellbeingo Varied environments: community hospitals, patients' homes, and bases across Sussexo Flexible working options: part-time, flexi-time, annualised hours, and flexi-retiremento Excellent training, development, and research opportunitieso Accredited Living Wage Employer, we ensure fair pay for all our staffo Cost-effective workplace nurseries in Crawley, Hove, and Brightono Active EMBRACE, Disability & Wellbeing, LGBTQIA+, and Religion & Belief networkso Level 3 Disability Confident Leader and Veteran Aware Trust
Our values--Compassionate Care, Working Together, Achieving Ambitions, Delivering Excellence--guide everything we do.
We embrace diversity and encourage applications from all backgrounds, particularly from ethnically diverse, disabled, and LGBTQIA+ individuals. We aim to create an inclusive environment and support reasonable adjustments during recruitment.
This post may close early if sufficient applications are received.
Job description
Job responsibilities
a) Key point of contact for the Residential School Nursing Team, managing requests for information over the phone, by email and MS Teams.
b) To escalate matters of urgency to the relevant member of the team.
c) To provide excellent administrative support to the team, attending training if needed to ensure skills remain current.
d) To maintain written and electronic health records in line with data protection and information governance guidelines.
e) Ensure patient confidentiality is maintained at all times.
f) Maintain the privacy and dignity of service users, developing understandings of the issues that affect their daily lives.
g) Take minutes at formal meetings and prepare action logs with tracked progress.
h) Proactively manage Medical Device servicing records and records of training sessions given to CHF, escalating due dates or non-compliance, if necessary.
i) Process orders as requested by the team, escalating delays and processing invoices upon receipt in a timely manner.
j) Undertake statutory and mandatory training, as required.
Job description
Job responsibilities
a) Key point of contact for the Residential School Nursing Team, managing requests for information over the phone, by email and MS Teams.
b) To escalate matters of urgency to the relevant member of the team.
c) To provide excellent administrative support to the team, attending training if needed to ensure skills remain current.
d) To maintain written and electronic health records in line with data protection and information governance guidelines.
e) Ensure patient confidentiality is maintained at all times.
f) Maintain the privacy and dignity of service users, developing understandings of the issues that affect their daily lives.
g) Take minutes at formal meetings and prepare action logs with tracked progress.
h) Proactively manage Medical Device servicing records and records of training sessions given to CHF, escalating due dates or non-compliance, if necessary.
i) Process orders as requested by the team, escalating delays and processing invoices upon receipt in a timely manner.
j) Undertake statutory and mandatory training, as required.
Person Specification
Experience
Essential
- Qualification in Microsoft Office applications (Word, Excel and Outlook)
- Administrative experience
Desirable
- NHS, charity sector or social care experience
Skills
Essential
- Experience with inputting data and maintaining records.
- Good working knowledge of the application of Microsoft Office/365 packages and databases
- Able to keep accurate written and electronic records and follow tasks through to completion
- Ability to work effectively in a team and own initiative
- Good communication and interpersonal skills- able to work with the public, partners and colleagues in a friendly, empathetic manner
- Good time management skills-able to coordinate tasks, assess for priority and meet deadlines
- Able to keep accurate written and electronic records and follow tasks through to completion
- Commitment to improving the lives of children and young people with complex disabilities and their families
- Able to treat all service users respectfully and respond to their individual preferences accordingly
- Ability to adapt to changing service needs and to take on new tasks.
- Receptive to professional advice and able to recognise the boundaries of the role.
- Awareness of need for proactive adherence to Health and Safety legislation at all times
- Awareness of the need to ensure confidentially is assured and Data Protection legislation is met
Desirable
- Knowledge of basic medical terminology
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- Qualification in Microsoft Office applications (Word, Excel and Outlook)
Person Specification
Experience
Essential
- Qualification in Microsoft Office applications (Word, Excel and Outlook)
- Administrative experience
Desirable
- NHS, charity sector or social care experience
Skills
Essential
- Experience with inputting data and maintaining records.
- Good working knowledge of the application of Microsoft Office/365 packages and databases
- Able to keep accurate written and electronic records and follow tasks through to completion
- Ability to work effectively in a team and own initiative
- Good communication and interpersonal skills- able to work with the public, partners and colleagues in a friendly, empathetic manner
- Good time management skills-able to coordinate tasks, assess for priority and meet deadlines
- Able to keep accurate written and electronic records and follow tasks through to completion
- Commitment to improving the lives of children and young people with complex disabilities and their families
- Able to treat all service users respectfully and respond to their individual preferences accordingly
- Ability to adapt to changing service needs and to take on new tasks.
- Receptive to professional advice and able to recognise the boundaries of the role.
- Awareness of need for proactive adherence to Health and Safety legislation at all times
- Awareness of the need to ensure confidentially is assured and Data Protection legislation is met
Desirable
- Knowledge of basic medical terminology
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- Qualification in Microsoft Office applications (Word, Excel and Outlook)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
