Sussex Community NHS Foundation Trust

Emergency Dental Service Receptionist

The closing date is 30 October 2025

Job summary

Do you want to make a difference?

Band 2 Dental Receptionist vacancy at our Haywards Heath Emergency Dental Centre

We are looking for a caring Receptionist to join the Sussex Community NHS Foundation Trust Emergency Dental Service team based at our Haywards Heath Health Centre, Emergency Dental Services, which runs on evenings, weekends and bank holidays

The sessions run from 5.30pm to 10pm, Monday evening and 08.30am to 1pm, weekends and bank holidays

The applicant should hold secondary level education literacy and numeracy skills to GCSE level or equivalent. The post holder will be required to be flexible to ensure we can deliver the Emergency Dental Service of an evening, weekend and bank holidays

If you are well organised, able to prioritise and work on your own initiative without direct supervision, but also enjoys working as part of a team to provide excellent patient care, then we look forward to hearing from you

Main duties of the job

Represent the Dental Team at their clinic in a professional manner at all times

This is a front of house position that requires someone who can work under

pressure.

To participate in an annual performance reviews and regular supervision.

Ensure that all patients' records both in paper form and electronically are kept up to date, correctly stored and filed for confidentiality purposes. Follow requirements of the Data Protection Act.

Ensure that every patient completes a medical history form.

Advise daytime staff of any relevant issues by using the communications book.

Attend mandatory Basic Life Support training to be competent to provide or give advice in the event of a medical emergency

About us

We are the main provider of NHS community services across East and West Sussex, with 6,000 staff serving 1.3 million people. We deliver essential care to adults and children, helping them manage their health, avoid hospital admissions, and reduce hospital stays.

Our Trust vision is to provide excellent care at the heart of the community. We offer opportunities across medical, clinical, support, and corporate services.

Why work for us?o Positive 2023 NHS Staff Survey results, highlighting compassionate leadership and wellbeingo Varied environments: community hospitals, patients' homes, and bases across Sussexo Flexible working options: part-time, flexi-time, annualised hours, and flexi-retiremento Excellent training, development, and research opportunitieso Cost-effective workplace nurseries in Crawley, Hove, and Brightono Active EMBRACE, Disability & Wellbeing, LGBTQIA+, and Religion & Belief networkso Level 3 Disability Confident Leader and Veteran Aware Trusto Beautiful Sussex location near the South Downs and coast

Our values--Compassionate Care, Working Together, Achieving Ambitions, Delivering Excellence--guide everything we do.

We embrace diversity and encourage applications from all backgrounds, particularly from ethnically diverse, disabled, and LGBTQIA+ individuals. We aim to create an inclusive environment and support reasonable adjustments during recruitment.

This post may close early if sufficient applications are received.

Details

Date posted

20 October 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year Per annum/Pro Rata

Contract

Fixed term

Duration

18 months

Working pattern

Part-time

Reference number

150-CP2133-PC

Job locations

Hayward's heath Health Centre

Heath Road

Haywards Heath

RH16 3BB


Job description

Job responsibilities

Process all enquires at the clinic from patients, general public, service providers and other medical professionals and referring any queries on as appropriate.

Take all telephone calls to the clinic from members of the public requiring emergency dental care. Ensuring that all are dealt with in professional manner

When necessary, telephone dentists on the short notice cancellation list

Collect all patient charges and record details accurately on the cash sheet, ensuring that the financial procedures are adhered to at all times.

Ask patient appropriate questions relating to their dental problem and book in patients who require emergency treatment or get the dentist to call back with telephone advise.

Provide patients with directions to the dental clinic when required.

Ensure all patient records are available for the dentist in respect of the patients booked in.

Keep the clinic reception and waiting area clean and tidy. Removing any out-of-date information relating to the emergency dental service.

Use the dental software package provided at your clinic to book appointments and input accurately patient information

Job description

Job responsibilities

Process all enquires at the clinic from patients, general public, service providers and other medical professionals and referring any queries on as appropriate.

Take all telephone calls to the clinic from members of the public requiring emergency dental care. Ensuring that all are dealt with in professional manner

When necessary, telephone dentists on the short notice cancellation list

Collect all patient charges and record details accurately on the cash sheet, ensuring that the financial procedures are adhered to at all times.

Ask patient appropriate questions relating to their dental problem and book in patients who require emergency treatment or get the dentist to call back with telephone advise.

Provide patients with directions to the dental clinic when required.

Ensure all patient records are available for the dentist in respect of the patients booked in.

Keep the clinic reception and waiting area clean and tidy. Removing any out-of-date information relating to the emergency dental service.

Use the dental software package provided at your clinic to book appointments and input accurately patient information

Person Specification

Qualifications

Essential

  • Good level of school qualifications

Desirable

  • ECDL Qualification 1

Experience

Essential

  • Can plan, prioritise and manage own work-load.
  • Team working

Desirable

  • Medical/dental reception background

Skills and Knowledge

Essential

  • Ability to communicate with a wide range of individuals
  • Attention to detail
  • Ability to work under pressure prioritising own work load.
  • Willingness to work unsocial hours
Person Specification

Qualifications

Essential

  • Good level of school qualifications

Desirable

  • ECDL Qualification 1

Experience

Essential

  • Can plan, prioritise and manage own work-load.
  • Team working

Desirable

  • Medical/dental reception background

Skills and Knowledge

Essential

  • Ability to communicate with a wide range of individuals
  • Attention to detail
  • Ability to work under pressure prioritising own work load.
  • Willingness to work unsocial hours

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Sussex Community NHS Foundation Trust

Address

Hayward's heath Health Centre

Heath Road

Haywards Heath

RH16 3BB


Employer's website

https://www.sussexcommunity.nhs.uk/work-with-us/ (Opens in a new tab)

Employer details

Employer name

Sussex Community NHS Foundation Trust

Address

Hayward's heath Health Centre

Heath Road

Haywards Heath

RH16 3BB


Employer's website

https://www.sussexcommunity.nhs.uk/work-with-us/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Emergency Dental Service Manager

Lucy Borthwick

lucy.borthwick@nhs.net

07467336478

Details

Date posted

20 October 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year Per annum/Pro Rata

Contract

Fixed term

Duration

18 months

Working pattern

Part-time

Reference number

150-CP2133-PC

Job locations

Hayward's heath Health Centre

Heath Road

Haywards Heath

RH16 3BB


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