Job summary
An exciting opportunity has become available for a motivated and caring individual as a Child Development Centre Receptionist at the Chichester Child Develop Development Centre. This role is for 3 days per week, Monday - Wednesday from 8:30am to 4:30pm.
The role will require excellent communication and interpersonal skills.
Main duties of the job
You will be responsible for providing reception duties and an efficient and friendly front of house service for the Child Development Centre.
You may also be responsible for providing an efficient service for the Child Development Centre in accordance with timescales and guidelines. This will include preparing clinics and case notes, inputting data on the electronic patient system and sending out appointments.
About us
We are the main provider of NHS community services across East and West Sussex, with 6,000 staff serving 1.3 million people. We deliver essential care to adults and children, helping them manage their health, avoid hospital admissions, and reduce hospital stays.
Our Trust vision is to provide excellent care at the heart of the community. We offer opportunities across medical, clinical, support, and corporate services.
Why work for us?o Positive 2024 NHS Staff Survey results, highlighting compassionate leadership and wellbeingo Varied environments: community hospitals, patients' homes, and bases across Sussexo Flexible working options: part-time, flexi-time, annualised hours, and flexi-retiremento Excellent training, development, and research opportunitieso Accredited Living Wage Employer, we ensure fair pay for all our staffo Cost-effective workplace nurseries in Crawley, Hove, and Brightono Active EMBRACE, Disability & Wellbeing, LGBTQIA+, and Religion & Belief networkso Level 3 Disability Confident Leader and Veteran Aware Trust
Our values--Compassionate Care, Working Together, Achieving Ambitions, Delivering Excellence--guide everything we do.
We embrace diversity and encourage applications from all backgrounds, particularly from ethnically diverse, disabled, and LGBTQIA+ individuals. We aim to create an inclusive environment and support reasonable adjustments during recruitment.
This post may close early if sufficient applications are received.
Job description
Job responsibilities
Reception duties
To liaise with relevant administration Reception staff within the team to provide an efficient and effective service
To meet and greet members of the public visiting the Child Development Centre
To alert clinicians to patient arrivals record patient arrival/departure on electronic and/or paper systems
To answer the main Child Development Centre telephone, deal with enquiries and transfer calls as appropriate
Taking local room bookings within the Child Development Centre
Responsible for sending out appointments and obtaining hospital medical records from the Records Department, and Child Development Centre files for specified clinics
When preparing information for clinics, check for any pending investigations and liaise with the Centre Co-ordinator/Medical Secretaries to ensure these are available for clinic
Produce a clinic schedule for each clinic session if required (primary use System rotas), detailing appointment times and patients names and distribute as required
Undertake filing of correspondence to patient files, either paper copy or scanning correspondence to the electronic patient system (SystmOne)
Undertake copy typing of clinic appointment letters as required
To ensure that the reception area and patient areas are kept clear and tidy
To keep notice boards and leaflet stands tidy and current
Booking and rearranging appointments as required with regard to out-patient clinics, liaising with secretaries where necessary
Assist Centre Co-ordinator and Medical Secretary with monitoring and checking supplies of goods/services
General administrative duties
To undertake general administrative duties as required, to enable the efficient running of the Child Development Centre participating fully as a team member. This may include undertaking any other duties at the request of the Line Manager, which are commensurate with the role. To raise concerns where necessary which may affect efficient provision of the service
To work with administration colleagues in the Child Development Centre to provide necessary cover for annual leave and sick leave commensurate with the role
Supporting Voluntary staff to fully understand any requests that they have been asked to undertake
Report problems as they arise, solving them if possible/appropriate
Use and maintain resources efficiently and effectively, reporting damaged and faulty equipment when identified
To order general stationary and office supplies as and when required
The work involves close contact with children with special needs and difficulties and their families; to treat everyone you encounter with dignity and respect. Recognising that people are different avoids discrimination
Job description
Job responsibilities
Reception duties
To liaise with relevant administration Reception staff within the team to provide an efficient and effective service
To meet and greet members of the public visiting the Child Development Centre
To alert clinicians to patient arrivals record patient arrival/departure on electronic and/or paper systems
To answer the main Child Development Centre telephone, deal with enquiries and transfer calls as appropriate
Taking local room bookings within the Child Development Centre
Responsible for sending out appointments and obtaining hospital medical records from the Records Department, and Child Development Centre files for specified clinics
When preparing information for clinics, check for any pending investigations and liaise with the Centre Co-ordinator/Medical Secretaries to ensure these are available for clinic
Produce a clinic schedule for each clinic session if required (primary use System rotas), detailing appointment times and patients names and distribute as required
Undertake filing of correspondence to patient files, either paper copy or scanning correspondence to the electronic patient system (SystmOne)
Undertake copy typing of clinic appointment letters as required
To ensure that the reception area and patient areas are kept clear and tidy
To keep notice boards and leaflet stands tidy and current
Booking and rearranging appointments as required with regard to out-patient clinics, liaising with secretaries where necessary
Assist Centre Co-ordinator and Medical Secretary with monitoring and checking supplies of goods/services
General administrative duties
To undertake general administrative duties as required, to enable the efficient running of the Child Development Centre participating fully as a team member. This may include undertaking any other duties at the request of the Line Manager, which are commensurate with the role. To raise concerns where necessary which may affect efficient provision of the service
To work with administration colleagues in the Child Development Centre to provide necessary cover for annual leave and sick leave commensurate with the role
Supporting Voluntary staff to fully understand any requests that they have been asked to undertake
Report problems as they arise, solving them if possible/appropriate
Use and maintain resources efficiently and effectively, reporting damaged and faulty equipment when identified
To order general stationary and office supplies as and when required
The work involves close contact with children with special needs and difficulties and their families; to treat everyone you encounter with dignity and respect. Recognising that people are different avoids discrimination
Person Specification
Qualifications
Essential
- Relevant School leaving qualifications (GCSE or equivalent) Maths & English
Healthcare Administration Experience
Essential
- Experience working in office environment
- Dealing directly with customers, patients, and members of the public
- Diary management, booking appointments, meetings
- Communicating effectively with a diverse range of people
- Handling sensitive information
Desirable
- Prioritising of workload
- Experience working with children and family
- Experience of working in healthcare
Systems Experience
Essential
- Experience with Microsoft office
Desirable
- Experience with Healthcare Administration and Terminology
- Experience with SystmOne
Person Specification
Qualifications
Essential
- Relevant School leaving qualifications (GCSE or equivalent) Maths & English
Healthcare Administration Experience
Essential
- Experience working in office environment
- Dealing directly with customers, patients, and members of the public
- Diary management, booking appointments, meetings
- Communicating effectively with a diverse range of people
- Handling sensitive information
Desirable
- Prioritising of workload
- Experience working with children and family
- Experience of working in healthcare
Systems Experience
Essential
- Experience with Microsoft office
Desirable
- Experience with Healthcare Administration and Terminology
- Experience with SystmOne
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
