Remote Monitoring Hub Administrator

Job summary

Excellent care at the heart of the community.

Be part of a pioneering new service supporting patients across Sussex through virtual care. Our Remote Monitoring Hub is designed to help patients stay safe at home, reduce hospital admissions, and deliver compassionate care through digital pathways.

Please note: Due to recent changes in UK immigration and visa rules, this role may not be eligible for Skilled Worker visa sponsorship. Applicants who do not currently have the right to work in the UK may not be considered. Candidates requiring sponsorship should review the eligibility criteria on the gov.uk website before applying to assess their eligibility for a Certificate of Sponsorship for this role.

Skilled Worker visa: going rates for eligible occupation codes - GOV.UK

Health and Care Worker visa: If you'll need to meet different salary requirements - GOV.UK

About the Role

As aRemote Monitoring Hub Administrator, you'll be the first point of contact for patients, carers, and healthcare professionals. You'll play a vital role in managing referrals, coordinating communications, and ensuring the smooth running of our remote monitoring service.

Although the patient monitoring is remote, the hub will be based at Crawley Hospital, where the team will be responsible for the monitoring of patients across Sussex. The Remote Monitoring Hub Operational Service hours are 08:00hrs-20:00hrs, Monday to Sunday, 365 days of the year.

Why Join Us?

• Rated "Good" with Outstanding Features- CQC
• Flexible working- job sharing, career breaks, parental leave
• Real Living Wage Employer
• Inclusive culture- thriving staff networks (BAME, LGBT+, Disability)
• Stunning Sussex locations- South Downs & coastal communities
• Workplace nurseries & wellbeing support
• Career development - training, mentorship, and progression

Main duties of the job

Your responsibilities will include:

• Handling calls and referrals with professionalism and empathy
• Accurately documenting and triaging patient information
• Liaising with clinical teams and external services
• Supporting data entry, reporting, and service coordination
• Maintaining confidentiality and quality standards

What We're Looking For

We're seeking someone with:

• GCSE-level education and strong IT skills (Microsoft Office)
• Experience in customer service or healthcare administration
• Excellent communication, organisation, and time management
• A calm, compassionate approach to sensitive situations
• Flexibility to work within a shift pattern

About us

We are the main provider of NHS community services across East and West Sussex, with 6,000 staff serving 1.3 million people. We deliver essential care to adults and children, helping them manage their health, avoid hospital admissions, and reduce hospital stays.

Our Trust vision is to provide excellent care at the heart of the community. We offer opportunities across medical, clinical, support, and corporate services.

Why work for us?o Positive 2024 NHS Staff Survey results, highlighting compassionate leadership and wellbeingo Varied environments: community hospitals, patients' homes, and bases across Sussexo Flexible working options: part-time, flexi-time, annualised hours, and flexi-retiremento Excellent training, development, and research opportunitieso Accredited Living Wage Employer, we ensure fair pay for all our staffo Cost-effective workplace nurseries in Crawley, Hove, and Brightono Active EMBRACE, Disability & Wellbeing, LGBTQIA+, and Religion & Belief networkso Level 3 Disability Confident Leader and Veteran Aware Trust

Our values--Compassionate Care, Working Together, Achieving Ambitions, Delivering Excellence--guide everything we do.

We embrace diversity and encourage applications from all backgrounds, particularly from ethnically diverse, disabled, and LGBTQIA+ individuals. We aim to create an inclusive environment and support reasonable adjustments during recruitment.

This post may close early if sufficient applications are received.