Job summary
To process referrals in a timely manner, highlight and resolve anyissues or incomplete information with proactive liaison with the referral single point of contact or referrers.
To ensure systems are in place to ensure appropriate therapy reviews are undertaken by team members.
To act as coordinator to ensure actions and tasks by members of the multidisciplinary have been completed in a timely manner.
To support allocation of appointments for the team.
To follow up and liaise with equipment providers.
To signpost and refer on to other community services.
Support data collection to facilitate audit and service development under supervision
Main duties of the job
The post holder will provide prompt, efficient co-ordination, support clinical co-ordinators with triaging and administration support to the service. They will also work within a multi-disciplinary and professional team to support implementation of short-term rehabilitation provision and track progress of interventions.
Liaise with equipment providers and follow up with equipment orders for the team.
About us
We are the main provider of NHS community services across East and West Sussex, with 6,000 staff serving 1.3 million people. We deliver essential care to adults and children, helping them manage their health, avoid hospital admissions, and reduce hospital stays.
Our Trust vision is to provide excellent care at the heart of the community. We offer opportunities across medical, clinical, support, and corporate services.
Why work for us?o Positive 2024 NHS Staff Survey results, highlighting compassionate leadership and wellbeingo Varied environments: community hospitals, patients' homes, and bases across Sussexo Flexible working options: part-time, flexi-time, annualised hours, and flexi-retiremento Excellent training, development, and research opportunitieso Accredited Living Wage Employer, we ensure fair pay for all our staffo Cost-effective workplace nurseries in Crawley, Hove, and Brightono Active EMBRACE, Disability & Wellbeing, LGBTQIA+, and Religion & Belief networkso Level 3 Disability Confident Leader and Veteran Aware Trust
Our values--Compassionate Care, Working Together, Achieving Ambitions, Delivering Excellence--guide everything we do.
We embrace diversity and encourage applications from all backgrounds, particularly from ethnically diverse, disabled, and LGBTQIA+ individuals. We aim to create an inclusive environment and support reasonable adjustments during recruitment.
This post may close early if sufficient applications are received.
Job description
Job responsibilities
The post-holder will ensure a prompt response to incoming referrals from various sources including SystmOne, email, and telephone; by signposting and co-ordinate interventions by team members or ensure referrals are made promptly to other services to prevent unnecessary hospital admission. An important part of this role is to maintain the information systems used by the team in order to collate and coordinate performance data and produce reports as required for the team and relevant managers.
Job description
Job responsibilities
The post-holder will ensure a prompt response to incoming referrals from various sources including SystmOne, email, and telephone; by signposting and co-ordinate interventions by team members or ensure referrals are made promptly to other services to prevent unnecessary hospital admission. An important part of this role is to maintain the information systems used by the team in order to collate and coordinate performance data and produce reports as required for the team and relevant managers.
Person Specification
Qualifications
Essential
- GCSE passes at Grade C or above or equivalent experience
- NVQ level 3 or equivalent (health and social care or business administration) or be willing to undertake
- IT/Administration Qualification
Other Requirements
Essential
- Willingness to undertake training to develop within the role
Desirable
Experience
Essential
- Evidence of consistent pattern of learning from education, training and experience
Desirable
- Experience of working in a health or social care setting
- Previous experience in an administrative role
- Experience of working within multi-disciplinary teams
- Experience of working with vulnerable people
- Considerable experience working with the public
Skills
Essential
- Able to maintain confidentiality and deal with sensitive information
- Able to use recognised IT packages e.g. Microsoft Office including Excel
- Able to undertake statistical and data analysis
- Able to use strong interpersonal skills and appropriate empathetic and tactful manner
- Able to communicate effectively with customers, carers and health and care specialist services and colleagues
- Able to meet conflicting deadlines, prioritise effectively and manage own workload
- Able to use time effectively and prioritise work through good organisational skills
- Able to undertake duties with a degree of autonomy and accountability
- Able to work effectively as individual but also as part of larger team
Desirable
- Some knowledge of medical terminology
- Up to date knowledge of social care & health systems, processes and pathways
- Able to use of IT systems and keyboard skills including accurate data recording skills
Person Specification
Qualifications
Essential
- GCSE passes at Grade C or above or equivalent experience
- NVQ level 3 or equivalent (health and social care or business administration) or be willing to undertake
- IT/Administration Qualification
Other Requirements
Essential
- Willingness to undertake training to develop within the role
Desirable
Experience
Essential
- Evidence of consistent pattern of learning from education, training and experience
Desirable
- Experience of working in a health or social care setting
- Previous experience in an administrative role
- Experience of working within multi-disciplinary teams
- Experience of working with vulnerable people
- Considerable experience working with the public
Skills
Essential
- Able to maintain confidentiality and deal with sensitive information
- Able to use recognised IT packages e.g. Microsoft Office including Excel
- Able to undertake statistical and data analysis
- Able to use strong interpersonal skills and appropriate empathetic and tactful manner
- Able to communicate effectively with customers, carers and health and care specialist services and colleagues
- Able to meet conflicting deadlines, prioritise effectively and manage own workload
- Able to use time effectively and prioritise work through good organisational skills
- Able to undertake duties with a degree of autonomy and accountability
- Able to work effectively as individual but also as part of larger team
Desirable
- Some knowledge of medical terminology
- Up to date knowledge of social care & health systems, processes and pathways
- Able to use of IT systems and keyboard skills including accurate data recording skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
