End of Life Care Telephone Referral Coordinator

Job summary

ECHO's collective aim in Coastal West Sussex is to make the last stage of a person's life as good as possible, through working confidently, honestly and consistently to help each individual and the people important to them.

The ECHO Telephone Referral Coordinator acts as a key point of contact for patients, carers, clinicians, colleagues and external stakeholders. ECHO ensures that they receive a compassionate, courteous and supportive response to a range of queries and requests for information.

The ECHO Telephone Referral Coordinator will triage the callers needs and access or signpost to the appropriate Community Services wherever possible or escalate to a Senior Clinical Assessor. Excellent communication skills are essential to ensure a thorough assessment has been made, there must be clear and accurate documentation that reflects the information provided during the referral process.

"Please note: Due to recent changes in UK immigration and visa rules, this role is unlikely to be eligible for Skilled Worker visa sponsorship. Applicants who do not currently have the right to work in the UK may not be considered. Candidates requiring sponsorship should review the eligibility criteria on the gov.uk website before applying to assess their eligibility for a Certificate of Sponsorship for this role."

Main duties of the job

End of Life Care Telephone Referral Coordinator

We have a great opportunity for a Coordinator to join our award -winning End of Life Care Hub, ECHO. This is a unique collaboration with partners across Coastal West Sussex, including our two Local Hospices, the Acute Trust and a specialist Macmillan Team.We provide a single point of access for end of life care coordination which provides triage, navigation and signposting to appropriate sources of care and support for patients in the last year of their life. This is a non patient-facing role.The aim of the service is to provide a responsive, dynamic, flexible partnership-based approach for patients registered to the service.We are looking for a person who may have experience in community care in any setting, has excellent administration and communication skills and wants to make a difference to patients who are in their final stages of life.You will be part of an expanding team based in Lancing and the role will predominantly be one of telephone triage, liaison and coordination of existing and new patients registered to the ECHO service.The service covers seven days a week, 24 hours a day, 365 days a year.If you're looking for that next challenge and want to make a difference to patients and those close to them in their final stage of life, then we want to hear from you.

About us

• Positive 2021 NHS Staff Survey results
• The Care Quality Commission (CQC) rates our quality of services as good with outstanding features
• Stunning locations in Sussex, surrounded by the South Downs and the coast
• A great working environment in the community, in patients' homes and our community hospitals
• Excellent training and development opportunities
• Real Living Wage Employer, with great rates of pay
• Flexible working options, including job sharing, annualised hours, career breaks, parental leave and adoption leave
• Supportive team environments
• Cost-effective and convenient workplace nurseries
• Thriving BAME, Disability and Wellbeing, LGBT+ and Religion and Belief staff networks
• Accredited Level 3 Disability Confident Leader, committed to creating inclusive workplaces