Job summary
Are you committed to excellent patient care, and do you thrive in a challenging environment?
Are you a team player and able to work autonomously?
An exciting opportunity has arisen to join the forward-thinking and dynamic PCN community team in Rural North Chichester, based in Pulborough.
This pivotal role will provide prompt, efficient co-ordination and administration support to PCN teams, playing a significant part in the day-to-day administration of the work in relation to Community Nursing.
Main duties of the job
- This role provides prompt, efficient co-ordination and administration support to community nursing services.
- You will be the main point of contact for service users, their families, other teams and organizations.
- Promptly respond to incoming referrals from various sources, including : SystmOne, email and telephone.
- The role will require effective communication skills via various methods with the ability to adapt this to support service users with complex needs.
- You will be required to co-ordinate interventions by prioritising and allocating Care Plans to appropriate team members referring to Standard Operating Procedures and escalating where appropriate to the Senior Nurse on Duty.
- The aim is to support the clinical team to deliver high standards of care by ensuring continuity of care and co-ordinating the service.
About us
Sussex Community NHS Foundation Trust (SCFT) is the largest community healthcare provider in Sussex.
- Over 8,400 full time, part time and bank staff members
- Medical, nursing and therapeutic care provided to over 10,000 children and adults a day
- July 2018 Care Quality Commission (CQC) rating of 'Good' with 'Outstanding' features
- Flexible working patterns offered across all services
- Thriving BAME, Disability and Wellbeing, LGBT+ and Religion and Belief staff networks
- Accredited Level 3 Disability Confident Leader
SCFT is an inclusive employer that promotes equality and challenges discrimination, and welcomes applications from people of all backgrounds. Applications from Black, Asian and Minority Ethnic (BAME) candidates, disabled candidates and LGBT+ candidates are particularly encouraged, to ensure the Trust's workforce reflects the diverse communities it serves.
Job description
Job responsibilities
This role provides prompt, efficient coordination and administration support to a our Community Nursing Team.
Please see Job description and person specification for more details.
Job description
Job responsibilities
This role provides prompt, efficient coordination and administration support to a our Community Nursing Team.
Please see Job description and person specification for more details.
Person Specification
Qualifications
Essential
- GCSE passes at Grade C or above or equivalent experience
- Evidence of consistent pattern of learning from education, training and experience
- Understanding of basic human needs - physical, emotional, health and social
Desirable
- NVQ level 3 or equivalent (health and social care or business administration)
- IT/Administration Qualification e.g. ECDL
- Knowledge of assessments & Care
- Management Process
- Knowledge of medical terminology
- Knowledge of social care & health systems, processes and pathways
Experience
Essential
- Significant experience of working in a health or social care setting
- Previous administration experience
- Working with multi-disciplinary teams
- Experience of working with vulnerable people
Desirable
- Considerable experience needed in working with the public
Skills & Knowledge
Essential
- Use of recognised IT packages e.g. Microsoft Office, Excel and Access
- Effective keyboard/IT skills, which include accurate recording skills
- Ability to undertake statistical and data analysis
- Proven interpersonal skills and appropriate empathetic and tactful manner
- Good communication skills to communicate effectively with customers, careers, specialist services and colleagues
- Ability to meet conflicting deadlines, prioritise effectively and manage own workload
- Good organisational skills with the ability to use time effectively and prioritise work
- Self-awareness of own strength and limitations
- Demonstrate an ability to undertake duties with a degree of autonomy and accountability
- Effective working as individual but also as part of larger team
- Evidence of continued personal learning and development
- Willingness to undertake training to develop within the role
Desirable
- Effective in using multiple database computer systems e.g. S1
- Customer care/reception training
- Evidence of risk assessment training/awareness
Other Requirements
Essential
- Flexible working
- An understanding of the principles of equal opportunities in relation to staff and patients
- Car Driver
Person Specification
Qualifications
Essential
- GCSE passes at Grade C or above or equivalent experience
- Evidence of consistent pattern of learning from education, training and experience
- Understanding of basic human needs - physical, emotional, health and social
Desirable
- NVQ level 3 or equivalent (health and social care or business administration)
- IT/Administration Qualification e.g. ECDL
- Knowledge of assessments & Care
- Management Process
- Knowledge of medical terminology
- Knowledge of social care & health systems, processes and pathways
Experience
Essential
- Significant experience of working in a health or social care setting
- Previous administration experience
- Working with multi-disciplinary teams
- Experience of working with vulnerable people
Desirable
- Considerable experience needed in working with the public
Skills & Knowledge
Essential
- Use of recognised IT packages e.g. Microsoft Office, Excel and Access
- Effective keyboard/IT skills, which include accurate recording skills
- Ability to undertake statistical and data analysis
- Proven interpersonal skills and appropriate empathetic and tactful manner
- Good communication skills to communicate effectively with customers, careers, specialist services and colleagues
- Ability to meet conflicting deadlines, prioritise effectively and manage own workload
- Good organisational skills with the ability to use time effectively and prioritise work
- Self-awareness of own strength and limitations
- Demonstrate an ability to undertake duties with a degree of autonomy and accountability
- Effective working as individual but also as part of larger team
- Evidence of continued personal learning and development
- Willingness to undertake training to develop within the role
Desirable
- Effective in using multiple database computer systems e.g. S1
- Customer care/reception training
- Evidence of risk assessment training/awareness
Other Requirements
Essential
- Flexible working
- An understanding of the principles of equal opportunities in relation to staff and patients
- Car Driver
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
