Job summary
Are you looking for a new challenge? Do you enjoy working within a fast-paced team?
Would you like to make a positive contribution to the patient experience?
Sussex Community NHS Foundation Trust (SCFT) are excited to be recruiting an Operational Support Officer for the Discharge Hub, based at the Royal Sussex County Hospital. The role will provide business and administrative support to the Senior Hospital Discharge Hub Coordinator and their team members.
Main duties of the job
We are looking for an enthusiastic and motivated individual who will support the Senior Hospital Discharge Hub Coordinator on the escalation calls, produce reports/data as required and maintain and coordinate the dashboard for the discharge hub, collating updates, actions and comments from the multidisciplinary team (MDT).
About us
Positive 2020 NHS Staff Survey results
The Care Quality Commission (CQC) rates our quality of services as good with outstanding features
Stunning locations in Sussex, surrounded by the South Downs and the coast
A great working environment in the community, in patients' homes and our community hospitals
Excellent training and development opportunities? Real Living Wage Employer with great rates of pay
Flexible working options, including job sharing, annualised hours, career breaks, parental leave and adoption leave
Supportive team environments
Cost-effective and convenient workplace nurseries
Thriving BAME, Disability, LGBT+ and Religion and Belief staff networks
Disability Confident Employer, committed to creating inclusive workplaces
Job description
Job responsibilities
The post holder will work as part of a dynamic and fast-paced multidisciplinary team. They will need to demonstrate tact, discretion, and initiative to support acute to community discharge planning.
Job description
Job responsibilities
The post holder will work as part of a dynamic and fast-paced multidisciplinary team. They will need to demonstrate tact, discretion, and initiative to support acute to community discharge planning.
Person Specification
Qualifications and/or Professional Registration
Essential
- Educated to A Level or equivalent
- IT qualification or evidence of equivalent training / skill
Desirable
- Management qualification (diploma / NVQ4) or proven equivalent training and experience
- Medical Terminology
- Trained on computerised TIARA electronic data management , Patient Administration and Waiting List Systems
- Knowledge of effective waiting list management
- Ability to undertake additional training as required in post on new and updated systems
- Evidence of on-going relevant CPD to degree equivalent
Experience
Essential
- Proven NHS administration experience
- Experience of working in a busy environment and meeting deadlines
Desirable
- Significant experience managing waiting lists for acute based patients
- Use of computerised and manual record systems
- Data analysis and reporting
- Previous managerial experience, managing and developing staff
Skills and Knowledge
Essential
- Excellent communication skills, able to interact effectively with patients, carers, staff and external contacts at all levels
- Able to use own initiative & work within a team
- Good organisational and workload prioritisation skills
- Excellent telephone manner, Keyboard / IT Skills
Desirable
- Knowledge and understanding of national targets relating to discharges
- Familiarity with medical terminology and procedures
- Good working knowledge of Trust Policies and relevant legislation e.g. data protection, health and safety
- Recruitment, selection and management skills
- Able to deal calmly and professionally with difficult situations / individuals
- Maintain discretion and confidentiality
- Management / Motivation Skills and Knowledge
- Ability to Prioritise own Workload
- Knowledge of an NHS working environment
Other requirements
Essential
- Reliable work record
- Evidence that personal behaviour reflects Trust Values
- DBS clearance
Person Specification
Qualifications and/or Professional Registration
Essential
- Educated to A Level or equivalent
- IT qualification or evidence of equivalent training / skill
Desirable
- Management qualification (diploma / NVQ4) or proven equivalent training and experience
- Medical Terminology
- Trained on computerised TIARA electronic data management , Patient Administration and Waiting List Systems
- Knowledge of effective waiting list management
- Ability to undertake additional training as required in post on new and updated systems
- Evidence of on-going relevant CPD to degree equivalent
Experience
Essential
- Proven NHS administration experience
- Experience of working in a busy environment and meeting deadlines
Desirable
- Significant experience managing waiting lists for acute based patients
- Use of computerised and manual record systems
- Data analysis and reporting
- Previous managerial experience, managing and developing staff
Skills and Knowledge
Essential
- Excellent communication skills, able to interact effectively with patients, carers, staff and external contacts at all levels
- Able to use own initiative & work within a team
- Good organisational and workload prioritisation skills
- Excellent telephone manner, Keyboard / IT Skills
Desirable
- Knowledge and understanding of national targets relating to discharges
- Familiarity with medical terminology and procedures
- Good working knowledge of Trust Policies and relevant legislation e.g. data protection, health and safety
- Recruitment, selection and management skills
- Able to deal calmly and professionally with difficult situations / individuals
- Maintain discretion and confidentiality
- Management / Motivation Skills and Knowledge
- Ability to Prioritise own Workload
- Knowledge of an NHS working environment
Other requirements
Essential
- Reliable work record
- Evidence that personal behaviour reflects Trust Values
- DBS clearance
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
