Job summary
The post holder is responsible for providing expert-level support and installation services for the continuing operation of network and telecommunication infrastructure for the Trust on the main campus and all offsite locations in order to maintain high levels of security, integrity and availability.
The post holder will lead a small team of network and telecommunication engineers and manage the workload of the team, taking day to day responsibility for the provision of general support, and to take a key role in deployments and trouble shooting. They will assist in planning and implementing IT projects and be expected to work proactively under their own initiative.
In addition, the provision of support and advice to other IT staff, Trust managers and end-users on the use and management of IT network & telecommunication hardware and software.
Main duties of the job
- Support, develop and maintain relationships with other technical teams within the department, and peer organisations within the local health community, to ensure a consistent and co-ordinated service for the Trust and its business partners.
- Establish and maintain good and effective working relationships within IT, the Informatics service and with Trust service managers, clinicians, suppliers and appropriate NHS leads.
- To effectively communicate any technical requirements to staff at all levels
- Develop and maintain relationships with suppliers and ensure robust processes are established for support and supply contracts.
- To work with Trust project managers and other staff to support key projects
About us
The post holder will be a member of the IT Network & Telecomms team. This team concentrates on the provision of IT operational support and project work.
The team are responsible for delivering second line, technical customer focused, IT support to all SCFT staff. The team liaise with multiple internal and external clinical and non-clinical services.
The team provides a responsive service via incoming telephone calls, and tickets logged via the IT Portal, and assist in resolving first line incidents and service requests.
Job description
Job responsibilities
- To lead a small team of network engineers and manage the workload of this team and be responsible for ensuring that the team are managed and have regular supervision according to Trust policy. Help to train and develop the team and other IT staff where appropriate to improve technical capability and capacity.
- To provide specialist network support for Trust networks (both LAN/WAN and WLAN)
- To provide specialist telecommunication support for both internal and external infrastructure.
- To ensure that the HSCN Code of Connection and associated security is not compromised.
- To ensure that the service is compliant with NHS and Trust standards.
- To ensure that security is paramount and standard across all equipment.
- To keep abreast of new technology and best practice in networking and telecommunication products and to contribute towards the improvement and development of all standards, procedures and quality control mechanisms.
- To identify and manage key risks and escalate them in accordance with IT procedures as appropriate.
- To assist with the planning and delivery of the local IT Business Continuity Plan (BCP) as part of the Trusts overall BCP, including the IT Systems Disaster Recovery Plan.
- Responsible for escalation of issues and provide technical back-up for network and telecommunication related issues in support of the Service Desk and IT on-call out of hours service.
- To assist in planning and implementing IT projects such as new systems, or infrastructure.
- To ensure that the changes to infrastructure are documented and approved by our change advisory board.
- Setup and review monitoring for key infrastructure related to networking and telecommunication.
- Produce detailed reports identifying areas where issue may exist or occur, and propose solutions.
- To act as a technical resource and assist in training and development of members of the technical staff to improve technical capability and capacity. To participate in training as required.
- To work in conjunction with other operational managers and specialists to support key projects and service deliverables.
- Prioritise, organise and carry out work effectively.
Job description
Job responsibilities
- To lead a small team of network engineers and manage the workload of this team and be responsible for ensuring that the team are managed and have regular supervision according to Trust policy. Help to train and develop the team and other IT staff where appropriate to improve technical capability and capacity.
- To provide specialist network support for Trust networks (both LAN/WAN and WLAN)
- To provide specialist telecommunication support for both internal and external infrastructure.
- To ensure that the HSCN Code of Connection and associated security is not compromised.
- To ensure that the service is compliant with NHS and Trust standards.
- To ensure that security is paramount and standard across all equipment.
- To keep abreast of new technology and best practice in networking and telecommunication products and to contribute towards the improvement and development of all standards, procedures and quality control mechanisms.
- To identify and manage key risks and escalate them in accordance with IT procedures as appropriate.
- To assist with the planning and delivery of the local IT Business Continuity Plan (BCP) as part of the Trusts overall BCP, including the IT Systems Disaster Recovery Plan.
- Responsible for escalation of issues and provide technical back-up for network and telecommunication related issues in support of the Service Desk and IT on-call out of hours service.
- To assist in planning and implementing IT projects such as new systems, or infrastructure.
- To ensure that the changes to infrastructure are documented and approved by our change advisory board.
- Setup and review monitoring for key infrastructure related to networking and telecommunication.
- Produce detailed reports identifying areas where issue may exist or occur, and propose solutions.
- To act as a technical resource and assist in training and development of members of the technical staff to improve technical capability and capacity. To participate in training as required.
- To work in conjunction with other operational managers and specialists to support key projects and service deliverables.
- Prioritise, organise and carry out work effectively.
Person Specification
Technical
Essential
- Experience
- Base technical ability
- Working with other people
Desirable
- Technical design
- Leader in technical projects
- Experience in the NHS
Digital leader
Essential
Desirable
- Managed a team
- Lead on a technical project
- Experience in the NHS
Customer service
Essential
- Experience working with service users and gathering requirements
- Dealing with complaints and escalations affectively
Desirable
- Able to analyse a problem with lots of technical components to resolution
- NHS experience
Person Specification
Technical
Essential
- Experience
- Base technical ability
- Working with other people
Desirable
- Technical design
- Leader in technical projects
- Experience in the NHS
Digital leader
Essential
Desirable
- Managed a team
- Lead on a technical project
- Experience in the NHS
Customer service
Essential
- Experience working with service users and gathering requirements
- Dealing with complaints and escalations affectively
Desirable
- Able to analyse a problem with lots of technical components to resolution
- NHS experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
