Job summary
An exciting and rewarding opportunity has arisen for an enthusiastic and highly motivated Operational Team Lead to join the Urgent Care Services in the High Weald, Lewes and Havens area in East Sussex. You will be working with the Senior Management team, looking to develop the services, providing leadership and delivery of urgent care in Crowborough and Uckfield Minor injury units and Lewes Urgent Treatment Centre.
A much loved community alternative to A&E, we pride ourselves on providing an excellent standard of care to patients in their local area, in a timely manner. Our established Practitioners can treat a wide range of presenting injuries at the MIU's , but also primary care urgent illnesses at UTC with walk ins and 111 referrals.
This is ideally suited to a clinician who is looking for a move into Operational Management or who wishes to build on their current experience in this area.
If you are a motivated and driven clinician, with an interest in professional and compassionate operational leadership to provide effective governance and excellent patient care by using best practice standards within the available income, then we welcome your application.
You will be well supported by the Clinical Service Manager, who you will report directly to on team performance, operational implementation of workstreams and service delivery issues.
Main duties of the job
- To provide Operational Leadership, ensuring effective governance for all staff working in allocated area or service.
- To be accountable for the direct delivery of services and patient care within a defined clinical area
- To work closely with multi-disciplinary leads to ensure the delivery of high quality multi-disciplinary care and positive patient experience.
- To work with multi-disciplinary leads to deliver services that support skill sharing across professions and bandings and develops a competency driven, flexible and responsive workforce.
- To report directly to Clinical Service Manager on team performance, operational implementation of work streams and service delivery issues.
- To manage a delegated budget within service area.
- To perform line management duties in line with Sussex Community NHS Foundation Trust policies and procedures.
- To embed the principles of interdisciplinary working and cross skilling for all staff, including implementing competency frameworks.
- To lead on audit and participate in research as appropriate, to inform future service development.
- To develop key partnerships, working to ensure effective whole system working, through effective communication and networking with other disciplines and by working across professional boundaries.
- To deputise in absence of Clinical Services Manager.
About us
As the largest provider of community healthcare services in Sussex, our teams help people to plan for and manage changes to their health, supporting patients and their families to live more independently. We employ over 5,000 full and part time staff, and provide community services to a population of 1.3 million people.
Each year our dedicated clinicians see adult or child patients more than 2.6 million times, caring for people from their earliest moments right up to the final stages of their life.
SCFT teams deliver a range of health and care services to more than 9,000 people every day, working in care homes, clinics, intermediate care units, people's own homes, GP surgeries, schools and other community venues across the region.
Our vision is to provide excellent care at the heart of the community and achieving the highest level of service is our top priority.We develop and nurture our staff, and recognise that they are our greatest asset.
We give them clear career pathways, support their wellbeing, recognise and value their diversity and provide them with the leadership, skills and knowledge they need to deliver the best care for our patients now and in the future.
Job description
Job responsibilities
- To manage service delivery for daily operations, seeking support and guidance from clinical service manager as required.
- To monitor demand and capacity within designated area, to ensure sufficient resources are available to maintain service delivery.
- To have direct contact with patients through assessment or treatment as required to support the service
- To work with clinical leads to monitor performance, collect and analyse data, develop practice and standards of care
- To manage personal and budgetary processes (including; recruitment, health roster, expenses approval, absence management, process orders).
- To be responsible for ensuring effective induction for all staff within the area of responsibility and relevant students.
- To maintain own professional competence to practice.
- To ensure that all activity is person centred and MDT focussed.
- To use advanced skills and expert knowledge to ensure that care is based on best available evidence to improve health outcomes and promote health and wellbeing of patients.
- To act as professional role model for designated service area and uphold the Trust Values at all times.
- To ensure all staff work to appropriate competency frameworks and manage performance of individuals through the appraisal and supervision process.
Job description
Job responsibilities
- To manage service delivery for daily operations, seeking support and guidance from clinical service manager as required.
- To monitor demand and capacity within designated area, to ensure sufficient resources are available to maintain service delivery.
- To have direct contact with patients through assessment or treatment as required to support the service
- To work with clinical leads to monitor performance, collect and analyse data, develop practice and standards of care
- To manage personal and budgetary processes (including; recruitment, health roster, expenses approval, absence management, process orders).
- To be responsible for ensuring effective induction for all staff within the area of responsibility and relevant students.
- To maintain own professional competence to practice.
- To ensure that all activity is person centred and MDT focussed.
- To use advanced skills and expert knowledge to ensure that care is based on best available evidence to improve health outcomes and promote health and wellbeing of patients.
- To act as professional role model for designated service area and uphold the Trust Values at all times.
- To ensure all staff work to appropriate competency frameworks and manage performance of individuals through the appraisal and supervision process.
Person Specification
Qualifications and professional registration
Essential
- Professional qualification such as a degree or equivalent in Nursing or Paramedics.
- Current professional registration with the NMC/ Health and Care Professions Council as a nurse/ paramedic
- Evidence of relevant postgraduate courses / CPD and reflective practice relevant to clinical speciality
- Management qualification or willingness to undertake
- Evidence of a range of clinical competencies appropriate for the role
- Evidence of leadership education / development or a willingness to undertake
Desirable
- Post Registration qualification or training to masters level or equivalent and experience
Experience
Essential
- Significant experience of managing a team or other relevant management experience
- Significant experience of supervision provision
- Significant experience of working in the clinical setting
- Experience of managing a multi-professional team / collaborative working
Skills and Knowledge
Essential
- Demonstrable expertise within clinical area underpinned by theory and significant experience
- Good numeracy and literacy skills
- IT skills, with the ability to use a number of databases, excel, word and internet
- Excellent written communication skills
- Demonstrates excellence in communication skills with an ability to negotiate and manage conflict
- Current knowledge of local and national policies informing health and social care
- Demonstrates an ability to draw information from a range of sources in order to make a contribution to service development
- Demonstrates leadership in practice
- Demonstrate an ability to apply research to practice
- Demonstrates competency in a range of clinical skills
- Knowledge of clinical governance, risk management and clinical audit
- Knowledge of Professional codes of Conduct
- Promotes independence and choice in undertaking patient care
- Demonstrates ability to reflect and learn from situations
- Demonstrates a commitment of life-long learning and development with documented evidence of CPD
- Demonstrates a commitment to learning and development, skill sharing and developing staff competencies
- Demonstrate an ability to identify and manage difficult situations and act appropriately to obtain support
- Identifies difficulties as challenges and works with others to identify solutions
- Demonstrate self-awareness, able to identify personal limitation and shows openness to address them
- Awareness of professional responsibilities and boundaries
Other
Essential
- Car driver and willingness to be mobile
- Flexible with hours
Person Specification
Qualifications and professional registration
Essential
- Professional qualification such as a degree or equivalent in Nursing or Paramedics.
- Current professional registration with the NMC/ Health and Care Professions Council as a nurse/ paramedic
- Evidence of relevant postgraduate courses / CPD and reflective practice relevant to clinical speciality
- Management qualification or willingness to undertake
- Evidence of a range of clinical competencies appropriate for the role
- Evidence of leadership education / development or a willingness to undertake
Desirable
- Post Registration qualification or training to masters level or equivalent and experience
Experience
Essential
- Significant experience of managing a team or other relevant management experience
- Significant experience of supervision provision
- Significant experience of working in the clinical setting
- Experience of managing a multi-professional team / collaborative working
Skills and Knowledge
Essential
- Demonstrable expertise within clinical area underpinned by theory and significant experience
- Good numeracy and literacy skills
- IT skills, with the ability to use a number of databases, excel, word and internet
- Excellent written communication skills
- Demonstrates excellence in communication skills with an ability to negotiate and manage conflict
- Current knowledge of local and national policies informing health and social care
- Demonstrates an ability to draw information from a range of sources in order to make a contribution to service development
- Demonstrates leadership in practice
- Demonstrate an ability to apply research to practice
- Demonstrates competency in a range of clinical skills
- Knowledge of clinical governance, risk management and clinical audit
- Knowledge of Professional codes of Conduct
- Promotes independence and choice in undertaking patient care
- Demonstrates ability to reflect and learn from situations
- Demonstrates a commitment of life-long learning and development with documented evidence of CPD
- Demonstrates a commitment to learning and development, skill sharing and developing staff competencies
- Demonstrate an ability to identify and manage difficult situations and act appropriately to obtain support
- Identifies difficulties as challenges and works with others to identify solutions
- Demonstrate self-awareness, able to identify personal limitation and shows openness to address them
- Awareness of professional responsibilities and boundaries
Other
Essential
- Car driver and willingness to be mobile
- Flexible with hours
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
