Job summary
Are you someone who has great people and interpersonal skills? Are you looking for a role where you can make a difference every day? Do you have a good eye for detail?
We are looking for an Administrator to join our team in Horsham. The successful candidate will act as a key point of contact for the Post COVID Assessment & Support service. Ensuring that patients, other members of the public, external stakeholders and colleagues within the Trust receive a courteous and supportive response to a range of queries and requests for information.They will be responsible for managing patient bookings and will work closely with the Patient Access & Admin Manager to support them in developing and running an efficient and responsive administrative support function.
Main duties of the job
Acts as a key point of contact for a clinical service. Ensure that patients, other members of the public, external stakeholders and colleagues within the Trust receive a courteous and supportive response to a range of queries and requests for information.
Works closely with the Team Leader for the Post Covid Assessment service to support them in developing and running an efficient and responsive administrative support function.
About us
The service provides equitable access to assessment and support for people experiencing Post COVID-19 Syndrome. This includes:
- Multidisciplinary assessment with consideration of physical, cognitive and psychological needs
- An enhanced assessment and support offer including supported self-management and care coordination to help patients navigate their recovery journey
- Innovative treatment and rehabilitation pathways for patients whose needs fall outside of existing community pathways
- The Care Quality Commission (CQC) rates our quality of services as good with outstanding features
- Excellent training and development opportunities
- Supportive team environments
- Thriving BAME, Disability and Wellbeing, LGBT+ and Religion and Belief staff networks
The service continues to evolve in accordance with national guidance and developing understanding of how best to meet the needs of patients with Post COVID-19 Syndrome.
Job description
Job responsibilities
- Assists the Team Leader with any review of office or administrative procedures by inviting and collating feedback from clinical and administrative colleagues. Contributes own ideas and suggestions.
- Assist pathway leads with setting up appointments, and providing and collecting relevant information from patients ahead of appointments.
- Allocates work to new or less experienced staff. Provides day to day guidance and support on administrative issues and queries. Assists with the recruitment, appraisal, supervision and development of administrative assistants in the service.
- Authorised to order stationary and other office supplies.
- Ensures that electronic or paper patient, staff and other service records are filed accurately in an easily accessible system and kept secure.
- Attends meetings to take minutes or notes. Writes up meeting records and sends out to all attendees.
- Ensures incoming or outgoing post is processed promptly.
Job description
Job responsibilities
- Assists the Team Leader with any review of office or administrative procedures by inviting and collating feedback from clinical and administrative colleagues. Contributes own ideas and suggestions.
- Assist pathway leads with setting up appointments, and providing and collecting relevant information from patients ahead of appointments.
- Allocates work to new or less experienced staff. Provides day to day guidance and support on administrative issues and queries. Assists with the recruitment, appraisal, supervision and development of administrative assistants in the service.
- Authorised to order stationary and other office supplies.
- Ensures that electronic or paper patient, staff and other service records are filed accurately in an easily accessible system and kept secure.
- Attends meetings to take minutes or notes. Writes up meeting records and sends out to all attendees.
- Ensures incoming or outgoing post is processed promptly.
Person Specification
Qualifications
Essential
- School leaving qualification (GCSE or equivalent) in maths and English language or able to demonstrate equivalent competence.
Desirable
- NVQ Level 3 or equivalent qualification in business administration
- Applicants with a lower level qualification who have equivalent experience will be considered
Experience
Essential
- Previous administrative working experience
- Dealing directly with customers, patients and members of the public
- Communicating effectively with a diverse range of people.
- Handling personally or commercially sensitive information
- Use of various computer systems for data storage and processing
Desirable
- Organising workload of others
Skills and Knowledge
Essential
- Able to respond in a kind and sensitive way to people who may be upset or worried about their health or care
- Able to work as part of a team
- Skilled in using various software packages including Microsoft Office and System One
- Fast, accurate keyboard skills
- Able to communicate and explain administrative procedures and issues in a clear, concise way to a diverse range of people
Desirable
- Able to listen to and accurately represent the views of others when inviting feedback about administrative matters
- Able to write clear meeting minutes or notes
- Able to organise meetings, ensuring a range of people are brought together at the same time and have the correct information
Person Specification
Qualifications
Essential
- School leaving qualification (GCSE or equivalent) in maths and English language or able to demonstrate equivalent competence.
Desirable
- NVQ Level 3 or equivalent qualification in business administration
- Applicants with a lower level qualification who have equivalent experience will be considered
Experience
Essential
- Previous administrative working experience
- Dealing directly with customers, patients and members of the public
- Communicating effectively with a diverse range of people.
- Handling personally or commercially sensitive information
- Use of various computer systems for data storage and processing
Desirable
- Organising workload of others
Skills and Knowledge
Essential
- Able to respond in a kind and sensitive way to people who may be upset or worried about their health or care
- Able to work as part of a team
- Skilled in using various software packages including Microsoft Office and System One
- Fast, accurate keyboard skills
- Able to communicate and explain administrative procedures and issues in a clear, concise way to a diverse range of people
Desirable
- Able to listen to and accurately represent the views of others when inviting feedback about administrative matters
- Able to write clear meeting minutes or notes
- Able to organise meetings, ensuring a range of people are brought together at the same time and have the correct information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
