Job summary
To manage, lead and be responsible for the Quality, Safety & Patient Experience Team and Clinical Audit team within Velindre Cancer Service (VCS).
To ensure the Velindre Cancer Service adheres to the Trusts quality and safety framework.
To lead the Quality, Safety and Governance elements of OECI accreditation for VCS.
Main duties of the job
The postholder will lead the Velindre Cancer Service's (VCS) Quality & Safety Team and be accountable for ensuring delivery of systems to ensure VCS adheres to the Trusts Quality and Safety Framework.
The postholder will lead the Clinical Aduit team and be directly responsible for all quality and safety elements when working towards the OECI (Organisation of European Cancer Institutes) accreditation of VCS.
Support the Velindre Cancer Service Triumvirate to effectively execute their Quality, Safety & Assurance responsibilities, through supporting the Division and Directorate teams within VCS. All concerns will be managed according to the Putting things Right Process / Listening to People.
Be the clinical lead for VCS in all aspects of clinical governance in relation to claims, redress, inquests and concerns. Provide assurance for Divisional Board in relation to Quality & Safety metrics.
About us
Here at Velindre University NHS Trust we are extremely proud of the specialist services we provide across the whole of Wales in our cutting-edge Velindre Cancer Centre and ouraward-winning Welsh Blood Service, as well as the expertise of our corporate functions that bring the two divisions together. We are also fortunate to host the NHS Wales Shared Services Partnership and Health Technology Wales and have developed strong partnership working with these expert services.
Formed in 1994, the Trust has a dedicated workforce that continuously strives to apply the key principles of value based healthcare through a wide array of roles. We play a vital role in the communities we support and have ambitious plans for the future to continue to improve the services we deliver. We strive to maintain our core values in everything we do by being; accountable, bold, caring and dynamic, and ensuring the best possible care for our patients and donors.
At Velindre University NHS Trust we aim to foster a culture of discovery, collaboration, and continuous improvement. We will achieve this by embedding research and innovation into everything we do, to deliver meaningful, measurable impact for our patients and communities.
If you want to work for an organisation that prides itself on making a real difference and offers exciting career opportunities then Velindre University NHS Trust is the place for you.
https://velindre.nhs.wales/
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Proposed interview date - 26th March 2026
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Proposed interview date - 26th March 2026
Person Specification
Experience
Essential
- Operational management of an NHS Complaints and Claims service or operating within regulations and quality frameworks and best practice.
- Leading on matters relating to claims, redress, inquests and concerns, often of a complex or sensitive nature
- Evidence of Leadership courses achieved and/or be able to demonstrate significant experience working at a senior level and providing leadership to a team of staff.
Desirable
- Management of Risk Management module on Datix
Qualifications
Essential
- Master's Degree or equivalent qualification or specialist professional knowledge in a legal, patient safety or management discipline.
- Have a professional clinical registration (NMC, HCPC, RCT)
- Thorough, demonstrable understanding of the 'Putting Things Right' Wales Regulations.
Desirable
- Legal Practice Course (LPC) or equivalent.
Skills
Essential
- Ability to deliver required pieces of work within agreed timeframes.
- Ability to cope with the demands resulting from major change initiatives.
- Ability to confidently present reports and information to Board/Committee meetings.
- Excellent communicator (written and verbal) for a wide range of audiences including public and in situations where there may be conflicting interests.
Person Specification
Experience
Essential
- Operational management of an NHS Complaints and Claims service or operating within regulations and quality frameworks and best practice.
- Leading on matters relating to claims, redress, inquests and concerns, often of a complex or sensitive nature
- Evidence of Leadership courses achieved and/or be able to demonstrate significant experience working at a senior level and providing leadership to a team of staff.
Desirable
- Management of Risk Management module on Datix
Qualifications
Essential
- Master's Degree or equivalent qualification or specialist professional knowledge in a legal, patient safety or management discipline.
- Have a professional clinical registration (NMC, HCPC, RCT)
- Thorough, demonstrable understanding of the 'Putting Things Right' Wales Regulations.
Desirable
- Legal Practice Course (LPC) or equivalent.
Skills
Essential
- Ability to deliver required pieces of work within agreed timeframes.
- Ability to cope with the demands resulting from major change initiatives.
- Ability to confidently present reports and information to Board/Committee meetings.
- Excellent communicator (written and verbal) for a wide range of audiences including public and in situations where there may be conflicting interests.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
